Senior security Work, Jobs in Swannington, Lec (with Salaries)

Subject Matter Expert (SME)
Nimbus Disability —Derby
- £29,550 a year
- Full-time
- Salesforce
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Administrator & Deputy Evidence and Submissions Officer
CYFOR —Leicester
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
- Annual leave
- Life insurance
Quick apply
Security Contract Manager
NVC Security —Derby
- From £45,000 a year
- Full-time
- Computer literacy
- English
- Travel
Quick apply
13d
Veeva Vault Support Senior Specialist
Kindeva Drug Delivery Careers —Loughborough
- Full-time
- Remote
- Microsoft Word
- Engineering
- Master's degree
Quick apply
13d
Senior People & Talent Partner (M&A & Reward)
Pharmacy2U —Coalville
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Travel
- Conflict management
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
Chief Technology Officer (CTO)
Eastgate Digital Solutions —Nottingham
- £135,000 - £180,000 a year
- Full-time
- Management
- Software development
- In-person
- Life insurance
Quick apply
6d
Head of Operations
Ministry of Justice —Burton-On-Trent
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Research
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
CRM Manager
Riviera Travel —Burton-On-Trent
- Up to £55,000 a year
- Full-time
- Hybrid work
- Team management
- Travel
- In-person
- Work from home
- Employee assistance programme
Quick apply
Chief Technology Officer
Crestline Digital —Derby
- £100,000 - £140,000 a year
- Full-time
- Team management
- Agile
- In-person
Quick apply
13h
Head of Business Development - Infinity
The Manufacturing Technology Centre —Derby
- £90,000 - £95,000 a year
- Full-time
- Business development
- No degree
- Travel
Quick apply
6d
Deputy Operations Manager
Aspiro Healthcare —Littleover
- From £34,000 a year
- Full-time
- Customer service
- Travel
- Human resources
- Free parking
- Store discount
Quick apply
9d
Executive Business Partner - Infinity
The Manufacturing Technology Centre —Derby
- £40,000 - £45,000 a year
- Full-time
- Travel
Quick apply
6d
Muslim Chaplain (Imam)
Ministry of Justice —Nottingham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
Contracts Manager
MTS Cleansing Services LTD —Leicester
- £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Paid training
Quick apply
Operational Support Grade - HMP Whatton (Prison Support Role)
Ministry of Justice —Nottingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Team Leader
HM Courts & Tribunal Service —Nottingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Security Officer Days 40h - Derbion
Savills Management Resources —Derby
- £27,384 a year
- Full-time
- Customer service
- First Aid Certification
- Continuous improvement
Senior Children's Support Worker (2 days on 4 days off)
Fosse Children's Services —Derby
- From £26,663 a year
- Part-time
- Management
- Experience working with children
- In-person
- Free parking
- Paid training
Quick apply
13d
Operational Support Officer
HM Courts & Tribunal Service —Nottingham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
14d
Security Assurance Officer
Rolls-Royce SMR —Derby
- £42,000 - £55,150 a year
- Full-time
- Hybrid work
- Travel

I want to receive the latest job alerts for senior security in swannington, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Subject Matter Expert (SME)

Nimbus Disability
Derby

Quick apply

Job details

Permanent | Full-time
£29,550 a year
3 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
UK GDPR
Mentoring
Technical writing
Leadership

Full job description

Job Title: Subject Matter Expert (SME) – Railcard Eligibility & Appeals Specialist

1. Role Purpose

The Subject Matter Expert (SME) serves as the senior technical authority and escalation lead for national Railcard application evaluation within Salesforce CRM. Reporting directly to the Project Manager, the SME provides guidance and oversight to the team of Eligibility Assessors, ensuring consistent decision quality and rigorous standards across all application workflows.

Unlike general assessors, the SME specialises in evaluating complex, ambiguous, or borderline evidence—such as bespoke GP statements, consultant medical reports, and non-standard entitlement documentation. Additionally, the SME is responsible for adjudicating formal customer appeals and drafting clear, objective decision outcome communications, ensuring all scheme outcomes are fair, defensible, and fully compliant with eligibility frameworks.

2. Key Responsibilities2.1 Complex Evidence Evaluation & Borderline Decisioning

Evaluate complex, ambiguous, or non-standard medical and entitlement evidence referred by Eligibility Assessors (including specialist medical consultant letters, GP clinical summaries, and complex benefit awards).
Apply expert judgment to compare nuanced medical evidence against established eligibility matrices, ensuring fair and consistent outcomes.
Serve as the final technical sign-off for complex or borderline application approvals.

2.2 Formal Customer Appeals & Reconsideration

Manage, review, and determine formal applicant appeals against rejected Railcard applications.
Conduct objective secondary reviews of disputed evidence, reassessing case files without bias.
Draft comprehensive, polite, and legally defensible appeal outcome responses explaining technical decision rationales in plain English.

2.4 Salesforce Workflow & Escalation Management

Actively manage and resolve escalated case queues within Salesforce CRM, maintaining strict service level agreement (SLA) turnaround times.
Identify recurring evidence trends, common assessor queries, or system edge cases, liaising with the Project Manager to refine verification guidelines.

2.5 Compliance, Governance & Data Protection

Maintain strict compliance with UK GDPR and the Data Protection Act 2018 when handling sensitive Special Category medical data.
Ensure all evidence determinations conform to strict project non-disclosure agreements (NDAs) and national accessibility guidelines.

3. Person Specification3.1 Experience & Technical Expertise

Essential: Proven track record in handling complex case escalations, formal disputes, or appeals determination.
Essential: Proficient in using Salesforce CRM or similar enterprise case management systems to manage queues and track decisions.
Desirable: Experience in evaluating medical evidence, disability benefits documentation, or complex entitlement criteria.
Desirable: Deep understanding of disability documentation (e.g., PIP awards, DLA letters, Blue Badges, consultant reports, visual impairment certificates).
Desirable: Experience working in a back-office operations environment within a regulated or accessibility-focused service.

3.2 Key Attributes & Competencies

Advanced Medical/Evidence Literacy: Exceptional ability to interpret clinical language in GP/consultant letters and map impairment impacts against eligibility criteria.
Analytical Objectivity: High sound judgment, capable of making firm, fair, and defensible decisions on complex cases.
Communication & Technical Writing: Excellent written English skills, with the ability to articulate complex decision rationales clearly and professionally in formal appeal outcome letters.
Mentoring & Team Leadership: Supportive, patient approach when coaching and guiding Eligibility Assessors on technical queries.
High Focus & Data Security: Meticulous attention to detail and unwavering commitment to confidentiality and data protection standards.

4. Working Schedule & Shift Pattern

Contracted Hours: 37.5 hours per week.
Shift Schedule: 5 days per week scheduled between Monday and Saturday (operational daily window between 08:30 and 16:30).
Saturday Requirement: Mandatory coverage on every other Saturday (alternate Saturdays) as part of the core operational rotation.
Workplace: Office-based at Pentagon House, Derby.

Pay: £29,550.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

senior security jobs in swannington, lec

Subject Matter Expert (SME)

Administrator & Deputy Evidence and Submissions Officer

Security Contract Manager

Veeva Vault Support Senior Specialist

Senior People & Talent Partner (M&A & Reward)

Chief Technology Officer (CTO)

Head of Operations

CRM Manager

Chief Technology Officer

Head of Business Development - Infinity

Deputy Operations Manager

Executive Business Partner - Infinity

Muslim Chaplain (Imam)

Contracts Manager

Operational Support Grade - HMP Whatton (Prison Support Role)

Team Leader

Security Officer Days 40h - Derbion

Senior Children's Support Worker (2 days on 4 days off)

Operational Support Officer

Security Assurance Officer

I want to receive the latest job alerts for senior security in swannington, lec

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected