Support & client services Work, Jobs in Swansea, Wls (with Salaries)

Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
Trainee Paraplanner
Waddle Insurance —Swansea
- From £25,000 a year
- Full-time
- In-person
- Business
- Communication skills
- Health & wellbeing programme
Quick apply
Recoveries Specialist
Flint Bishop —Swansea
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Customer Service Representative
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
Receptionist
Vets for Pets —Swansea
- Full-time
- Computer literacy
- Front desk
- Computer skills
- Employee discount
11d
Property Administrator
Town & Country Property Auctions South Wales —Swansea
- £15 an hour
- Full-time
- CRM software
- Computer literacy
- Writing skills
Quick apply
1d
Claims Handler - Commercial & Schemes
Howden Group Holdings —Swansea
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Communication skills
Carers support Officer
Neath Port Talbot Carers Service —Neath
- £26,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Travel
- In-person
- Free parking
- Sick pay
Quick apply
Administration Assistant
Truck And Plant Asset Management LTD —Swansea
- £27,000 - £28,000 a year
- Full-time
- Administrative experience
- Data entry
- Free parking
Quick apply
1d
Full Time Veterinary Receptionist/Coordinator Finance & Client
Jacks veterinary —Swansea
- £26,000 - £27,000 a year
- Full-time
- Hybrid work
- Front desk
- Cleaning
- In-person
- Free parking
Quick apply
Customer Service and Sales Advisor
Cycle Solutions (Cycle to Work) Ltd —Swansea
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Income Maximisation & Welfare Benefit Support
Swansea Carers Centre —Swansea
- £13.54 an hour
- Part-time
- Hybrid work
- Microsoft Word
- CRM software
- Databases
- Sick pay
Quick apply
9d
Field Representative
Gold Arthur —Swansea
- £4,000 - £8,000 a month
- Full-time
- Customer service
- English
- Analysis skills
- Flexitime
- Flexible schedule
Quick apply
3d
Community Development Officer - Good Neighbour Scheme
Age Connects Neath Port Talbot —Neath
- £28,800 a year
- Part-time
- Supervising experience
- Project management
- In-person
- Sick pay
Quick apply
Finance Administrator
ArvatoConnect —Swansea
- £30,737.70 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
11d
Legal Assistant
Redkite Law —Swansea
- £23,633 a year
- Full-time
- Microsoft Word
- No degree
- Travel
- Annual leave
Quick apply
Cleaning and Waste Operative
Mitie —Swansea
- £13.88 an hour
- Day shift
- No experience needed
Energy Efficiency Officer
Age Connects Neath Port Talbot —Neath
- £28,800 a year
- Part-time
- Supervising experience
- Project management
- In-person
- Sick pay
Quick apply
School Cleaning Technician
Mrs Buckét Commercial Cleaning Services Ltd. —Swansea
- £13.44 - £13.45 an hour
- Monday to Friday
- Communication skills
- School
- Referral programme
Quick apply
Accounts and Tax Assistant - Making Tax Digital (Entry Level)
Azets —Swansea
- Full-time
- Hybrid work
- Leadership
- Employee assistance programme
- Employee discount
Quick apply

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Customer Service Representative

IQUW Group
Swansea

Apply Now

Job details

Permanent | Full-time

Benefits

Employee assistance programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Organisational skills
Relationship management
Customer support
Customer interaction
Communication skills

Full job description

Overview:

About us

ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK’s largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

The role

We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers to join our Claims or Underwriting Teams. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you.

Following a period of training, you will join our friendly team on the telephones providing excellent customer service. You will contribute to ensuring that our customers have a straightforward, welcoming, and unique experience by utilising cutting-edge technologies in our contact centre here in Swansea.

We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.

Key responsibilities

Work with insurance brokers and direct clients to handle enquiries.
Respond to customer and broker queries.
Provide accurate information to customers and brokers about their insurance policy.

Maintain effective working relationships with brokers and customers.
Produce documentation, creating and issuing correspondence to customers and brokers.
Build your knowledge of our products and services to become a subject matter expert.
Play your part in a culture of change as an individual and as a team member.

Essential qualifications, skills and experience

This role would suit anyone that has an interest in providing positive outcomes to colleagues and customers and we would like to hear from you if you are interested to hear more on this role. Helpful experience for this role will include:

The ability to work, both, as part of a team and independently
A set of interpersonal skills that enable you to work successfully with customers by phone or correspondence.
A keen eye for detail and high level of accuracy
A deep understanding of what good customer service involves.
Excellent organisational skills and the ability to prioritise.
The drive to continually improve the way we work and the services we provide.

Core behavioural competencies

Analysis and decision making
Relationships
Performance focus
Communication and influence
Resilience and adaptability

Benefits

Competitive Benchmarked Salary
25 days holiday
Discretionary bonus scheme
Employee assistance programme
Annual holiday buy (up to 3 extra days)
Salary sacrifice benefits
Annual benefits reviews
The option for professional qualifications and study support

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

#ERSLI

Apply Now

Refine Your Search

support & client services jobs in swansea, wls

Customer Service Representative

Trainee Paraplanner

Recoveries Specialist

Customer Service Representative

Receptionist

Property Administrator

Claims Handler - Commercial & Schemes

Carers support Officer

Administration Assistant

Full Time Veterinary Receptionist/Coordinator Finance & Client

Customer Service and Sales Advisor

Income Maximisation & Welfare Benefit Support

Field Representative

Community Development Officer - Good Neighbour Scheme

Finance Administrator

Legal Assistant

Cleaning and Waste Operative

Energy Efficiency Officer

School Cleaning Technician

Accounts and Tax Assistant - Making Tax Digital (Entry Level)

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