Support advisor Work, Jobs in Swansea, Wls (with Salaries)

Seller Support Advisor, Veeqo
Project Kite - UK Parent —Swansea
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
Customer Services Advisor
The Game Collection —Swansea
- £26,436.80 a year
- Full-time
- Microsoft Excel
- Customer service
- Writing skills
- Free parking
- Employee discount
Quick apply
£26,500 basic as a PCP advisor.
HARCAM LTD —Swansea
- £26,500 - £30,000 a year
- Full-time
- Sales
- English
- Microsoft Office
- Bereavement leave
- Referral programme
Quick apply
14h
Customer Advisor
Admiral —Swansea
- £26,300 a year
- Communication skills
- Annual leave
1d
Customer Sales Advisor
Halfords —Swansea
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
8d
SMART METER BOOKING ADVISOR - DOOR TO DOOR
Smart 3 Solutions Ltd —Swansea
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
14h
Travel Insurance Advisor
TCH CX Limited —Swansea
- From £24,784.50 a year
- Full-time
- Hospitality
- Customer service
- In-person
- Free parking
- Referral programme
Quick apply
2d
Occupational Health Advisor
Optima Health —Swansea
- Up to £45,000 a year
- Full-time
- Remote
- Travel
- Paid training
- Annual leave
Customer Service and Sales Advisor
Cycle Solutions (Cycle to Work) Ltd —Swansea
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Sales Advisor
Specialist Risk Group —Swansea
- Full-time
- Communication skills
- Life insurance
- Sick pay
3d
Estimator/Advisor
Days Motor Group —Swansea
- Full-time
- Communication skills
SALES ADVISOR - SWANSEA (PART-TIME)
H&M —Swansea
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
3d
Health, Safety, Environment & Quality Advisor (Contract)
Greenvolt —Gowerton
- £50,000 - £55,000 a year
- Full-time
- Microsoft Office
- Travel
- Organisational skills
Quick apply
1d
SALES ADVISOR - SWANSEA (FULL-TIME)
H&M —Swansea
- Weekend availability
- Employee assistance programme
- Employee discount
Quick apply
3d
Field Sales Consultant
Bionic Services Ltd —Swansea
- Full-time
- Sales
- Business development
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Tesco Travel Money Advisor
Travelex —Carmarthenshire
- £13.50 an hour
- Overtime
- Customer service
- Employee discount
Insurance Agent
SJL Insurance Services —Swansea
- Full-time
Training Advisor – Childcare
Neath Port Talbot County Borough Council —Neath Port Talbot
- Part-time
- Hybrid work
- Childcare
- Education
- IT
- Employee assistance programme
- Employee discount
8d
Insurance Agent
SJL Insurance Service —Swansea
- Full-time
Quick apply
14d
Sales Advisor
Hotel Chocolat —Llantrisant
- £13.05 an hour
- Hotel
- Café
- Employee discount
8d

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Seller Support Advisor, Veeqo

Project Kite - UK Parent -
Swansea

Apply Now

Job details

Full-time

Qualifications

Live chat
Microsoft Word
Microsoft Outlook
Customer service
English
Microsoft Office
IT
Root cause analysis
AI
Communication skills

Full job description

DESCRIPTION

The shift pattern for this role is Monday through Friday, with Saturday and Sunday as rest days. .

This isn't a typical support role. As Seller Support Advisor, you'll be a trusted partner to e-commerce businesses, from growing independent retailers to established multi-channel brands, helping them get the most out of Veeqo and unlock their full potential on Amazon. You'll work directly with business owners and their teams, solving complex operational challenges, shaping how we support our sellers, and collaborating across a wide range of internal teams including 2nd Line Engineers, Technical Writers, the Seller Success team, and Sales. You'll also have the opportunity to join on-site visits at seller businesses, helping them launch with Veeqo, unblock critical issues, and build lasting partnerships in person. Beyond day-to-day support, you'll have dedicated time to contribute to meaningful projects: from trend analysis and process improvement to exploring how AI can transform the seller experience and reduce friction before it ever reaches the queue.

Key job responsibilities

You'll act as a strategic support partner to Veeqo's business customers, resolving complex issues across phone, email, and live chat with expertise and full ownership.
You'll diagnose and solve multi-layered operational and technical challenges, collaborating with engineering and product teams where needed, while identifying patterns and trends in seller issues to proactively propose solutions, process improvements, and documentation enhancements.
You'll contribute to cross-functional projects, from training development and knowledge base creation to seller onboarding initiatives, and participate in on-site seller visits, supporting business launches and resolving high-impact issues in partnership with the wider Veeqo team.
You'll champion innovation by bringing forward ideas on how AI and automation can improve the seller experience, reduce ticket volume, and free the team to focus on higher-value work.
In every interaction, you'll embody Amazon's Customer Obsession Leadership Principle, building genuine, long-term relationships with the businesses you support, and contribute to a collaborative team culture through daily huddles, peer knowledge-sharing, and continuous learning.

A day in the life
Your day kicks off with a team huddle — a collaborative space to share insights, tackle complex cases together, and stay aligned on what matters most. From there, your time is balanced between direct seller support and project work: whether that's analysing support trends, refining internal documentation, developing training materials, or prototyping a new approach to seller self-service. No two days look the same, and there's always an opportunity to make a real impact — for our sellers and for the team.

About the team
Veeqo is Amazon's multi-channel shipping and inventory platform, purpose-built for fast-growth e-commerce businesses. Since joining the Amazon family in 2021, Veeqo has helped thousands of online retailers cut shipping costs, streamline fulfilment, and scale with confidence. Our Swansea team sits at the heart of that mission — and this role puts you right at the centre of it.

BASIC QUALIFICATIONS

Experience in customer service
Experience troubleshooting issues and root cause analysis
Experience using English communication skills, both written and verbal, to foster seamless interaction with stakeholders at all levels
Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment

PREFERRED QUALIFICATIONS

Experience running metrics reports, analyzing data to identify problems and using data analysis to generate and explain metrics

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

support advisor jobs in swansea, wls

Seller Support Advisor, Veeqo

Customer Services Advisor

£26,500 basic as a PCP advisor.

Customer Advisor

Customer Sales Advisor

SMART METER BOOKING ADVISOR - DOOR TO DOOR

Travel Insurance Advisor

Occupational Health Advisor

Customer Service and Sales Advisor

Sales Advisor

Estimator/Advisor

SALES ADVISOR - SWANSEA (PART-TIME)

Health, Safety, Environment & Quality Advisor (Contract)

SALES ADVISOR - SWANSEA (FULL-TIME)

Field Sales Consultant

Tesco Travel Money Advisor

Insurance Agent

Training Advisor – Childcare

Insurance Agent

Sales Advisor

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