Complaints manager Work, Jobs in Sway, Ham (with Salaries)

Victim Liaison Officer
Crown Prosecution Service —Portsmouth
- £32,110 - £34,280 a year
- Part-time
- Customer service
- Presentation skills
- IT
- Flexitime
12d
Contracts and Reporting Manager
Hampshire County Council —Winchester
- £48,948 - £54,423 a year
- Temporary
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Park Management - Designate General Manager - PA1
Parkdean Resorts —Wareham
- £58,192 a year
- Weekend availability
- Organisational skills
- IT
- Communication skills
- Store discount
- Employee assistance programme
Quick apply
3d
Contract Manager
Forestry Commission —Lyndhurst
- £40,388 - £43,482 a year
- Full-time
- Microsoft Office
- Presentation skills
- Driving
6d
Operational Excellence Lead
Knight Square Insurance —New Milton
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Team management
- Free parking
Quick apply
Customer Experience Manager (Contact Centre Manager)
Fexco Property Services —Salisbury
- Full-time
- Hybrid work
- Management
- Analysis skills
- Continuous improvement
Quick apply
5d
Contract Manager
Forestry England —Lyndhurst
- £40,388 - £43,482 a year
- Part-time
- English
- Contracts
- Free parking
- Employee discount
12d
Senior Service Operations Manager
Office for National Statistics —Fareham
- £41,985 a year
- Part-time
- Presentation skills
- Travel
- Organisational skills
10d
Regional Manager
Bestway Group —Bournemouth
- Full-time
- Human resources
- Leadership
- Communication skills
Quick apply
Compliance Manager
Hobbycraft —Christchurch
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Team management
- Quality control
- Organisational skills
- Employee assistance programme
- Employee discount
8d
Senior Contracts and Reporting Officer
Hampshire County Council —Winchester
- £40,643 - £45,077 a year
- Temporary
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Maintenance
Environmental Health Technical Officer
New Forest District Council —Lyndhurst
- £35,646 - £44,472 a year
- Full-time
- Hybrid work
- Computer literacy
- Communication skills
- Annual leave
- Employee assistance programme
11d
Reception Manager
Christchurch Harbour Hotel —Christchurch
- Full-time
- Hotel
- Front desk
- IT
- Employee assistance programme
Quick apply
Head of Education, Skills and Work - HMP Winchester
Ministry of Justice —Winchester
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- English
- Education
- Presentation skills
- Annual leave
6d
Operations Manager
Churchill Retirement PLC —Ringwood
- English
- IT
- Time management
- Annual leave
- Employee assistance programme
Overseas Strategic Programme Manager
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
General Aftersales Manager
Van Mossel Automotive Group UK Ltd —Southampton
- £55,000 a year
- Monday to Friday
- Computer literacy
- Computer skills
- Leadership
- Employee discount
- Gym membership
Quick apply
5d
Deputy Housing and Homelessness Manager
Eastleigh Borough Council —Eastleigh
- £50,782 a year
- Full-time
- Supervising experience
- Organisational skills
- Leadership
- Annual leave
- Employee discount
8d
Area Manager
Citrus FM —Portsmouth
- Full-time
- Organisational skills
- Leadership
- Communication skills
Quick apply
10d
Quality Assurance Manager
County Foods Ltd —Poole
- Up to £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
Quick apply
5d

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Victim Liaison Officer

Crown Prosecution Service -
Portsmouth

Apply Now

Job details

Permanent | Part-time | Full-time
£32,110 - £34,280 a year
12 days ago

Benefits

Cycle to work scheme
Flexitime
Company pension

Qualifications

Customer service
GCSE
Presentation skills
IT
A Level

Full job description

Details

Reference number

468909

Salary

£32,110 - £34,280

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Executive Officer

Contract type

Permanent

Business area

CPS - Wessex

Type of role

Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Eastleigh, Portsmouth, Swindon

About the job

Job summary

The Victim Transformation Programme (VTP) is a priority piece of work in the CPS, with a key focus of improving the experience of victims through the Criminal Justice System. This role will support the work of the Victim Transformation Programme by delivering the universal and/or enhanced service to victims of crime.

You will also be responsible for helping victims of crime to understand the role of the CPS and the wider criminal justice system, including the legal procedures and their rights within the system.

Job description

Your roles and responsibilities

Answering Enquiries: Respond to telephone enquiries ensuring each caller is answered promptly assisting the caller with their enquiring
Drafting Communications: Draft Direct Communication with Victim (DCV) letters, ensuring all communications are clear, empathetic, and timely
Collaborating with Colleagues: Maintain productive relationships with prosecutors and their managers to ensure effective communication with victim.
Maintaining Records: Record work and activity completed on CMS and other recording systems, ensuring accurate and confidential case management records; take accurate meeting notes, ensuring timely distribution.
Quality Assurance: Quality assure communications drafted by prosecutors/managers, making necessary amendments as required.

Person specification

GCSE and A-Level results won't hold you back. We know that some people find their skills and passions when they leave school, so we won't take these into account.

It is desirable that you have the below experience but this is not required to apply:

experience in working with victims of crime or a customer service environment

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality Service
Delivering at Pace
Communicating and Influencing

Benefits

Alongside your salary of £32,110, Crown Prosecution Service contributes £9,302 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Join the Crown Prosecution Service and find your purpose.

The Crown Prosecution Service is passionate about ensuring that we're a top performing organisation and a great place to work. We're a committed equal opportunities employer, creating a culture where you can bring your whole self to work, and individuality is truly appreciated.

This culture of inclusion is underpinned by our staff networks covering disability, faith and belief, LGBTQI+, race, social mobility alongside our mental health first aiders programme and wellbeing sessions.

The Crown Prosecution Service commits to offer its employees the following experience.

You can do impactful, purposeful work thats making a difference to your local communities.
You are able to learn and grow, with access to the right opportunities and resources.
We care about your wellbeing.
We want you to feel valued, trusted and included.

We also offer the following range of benefits:

Civil Service contributory pension of up to 28.9%
25 days leave, increasing to 30 days after 5 years
£350 each year to spend on personal development
lawyer training programme for all new prosecutors
an extra privilege day to mark the King's birthday
competitive maternity, paternity and parental leave
flexible working including flexitime, and a family friendly approach to work
Cycle2Work scheme, employee savings.

Diversity at the Crown Prosecution Service is about inclusion, embracing differences and ensuring our workforce truly reflects the communities we serve. We want you to feel that you belong and can thrive, whatever your background, identity or culture. As a Disability Confident employer, we're happy to support requests for reasonable adjustments and improve your recruitment experience. If you'd like any reasonable adjustments made to our recruitment process, let us know within your application or contact [email protected]

The Crown Prosecution Service has fixed rates for its Executive Officer grade a developing rate (the starting salary) and a spot rate (the maximum salary). Applicants typically join us on the developing rate and, after completing a 15-month development period, move to the spot rate if your line manager confirms youre performing the role to a satisfactory standard.

If youre joining the Crown Prosecution Service on a lateral transfer from another government department, you should contact us about the impact on your salary and the implications of any time youve already spent at that grade before applying or accepting an employment offer. Your salary may be adjusted if your location changes when you join us. This adjustment also takes into account any existing allowances that may have previously been consolidated into your basic pay theres no guarantee that you can retain these when you transfer.

We want to ensure our employees can thrive at work and home and offer a range of support to achieve a balance. This includes flexibility of working hours, flexibility to support caring responsibilities and a flexible approach to deployment. We offer a hybrid working policy. You must spend at least 40% of your contracted hours over a four-week period at court, in an office or another official workplace depending on business need and the kind of work you're doing.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Strengths and Experience.

Recruitment process

The recruitment process consists of an online application and interview. These are expected to take place on 4th & 6th August 2026.

Your interview takes place online through Microsoft Teams. A member of our recruitment team will be in touch with guidance. If you have any queries about this, contact [email protected]

You should keep this date free or notify us if you're not available. We'll make every effort to accommodate your date preferences but we can't guarantee it.

Behaviours

You are asked to complete a statement of no more than 250 words for each behaviour setting out how you consider your personal skills, qualities and experience match the specified behaviours and requirements.

Managing a Quality Service (Lead Behaviour)
Delivering at Pace
Communicating and Influencing

You also need to demonstrate the Crown Prosecution Service or Civil Service values.

The panel has the right to assess the lead behaviour Managing a Quality Service' first. If the standard on this behaviour isnt met, the other behaviours wont be considered and your application wont progress. The panel also has the right to raise the minimum standard pass mark. The panel may also refer to the lead behaviour at the interview stage to determine merit order.

Interview

We use behaviours to help us understand your experience, to see if you're a good fit for the role. You are assessed against EO in the Civil Service success profiles behaviours framework. We are assessing 3 behaviours at interview stage:

Communicating and Influencing
Making Effective Decisions
Managing a Quality Service

Youre not required to upload your CV. However, when submitting your application there is a CV section. You are required to provide information about your employment and/or academic history for the past three years. The CV section will be used as supporting evidence, it wont be assessed.

Its your responsibility to provide the specified information in the requested format to ensure that you're considered for the post.

If you're unable to cover three years through employment or academic history, you must provide a character reference for clearance purposes.

Other

This is a full-time post. We do consider requests for flexible, part-time working and job share, always considering the operational needs of the department.

Please note that the CPS is unable to offer visa sponsorship. Therefore, if you require visa sponsorship to work in the UK, you will not meet the eligibility criteria for this role.

Clearance

If successful, you are required to secure a Disclosure and Barring Service check, for which you must have a current valid UK address.

If successfully appointed, we ask you to complete a character enquiry form and nationality and immigration questionnaire

If you're a Crown Prosecution Service member of staff, you wont need to do a Disclosure and Barring Service check as you already hold this clearance.

The job youre applying for is covered by Article 3(a) of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, consequently Section 4(2) of that Act doesnt apply. Youre required to disclose all previous convictions and cautions including spent convictions. Failing to make a full declaration will result in withdrawing your offer of employment if our checks reveal convictions that havent been disclosed.

Reserve list

If you're recommended by the selection panel but not appointed to the current vacancy, youre put on a reserve list for 12 months. You may be offered another Victim Liaison Officer post in the CPS if a vacancy comes up during this period. We may also approach candidates on the waiting list to fill other roles that require similar knowledge and experience.

Feedback

We only provide feedback if you attend an interview or assessment.

Fraud check

The Crown Prosecution Service provides a Fair Processing Notice to all new applicants after theyve been successful at interview. These candidates are informed that, as one aspect of pre-employment screening, their personal details name, National Insurance number and date of birth are checked against the Internal Fraud Database. We won't employ anyone included on the database unless they can demonstrate exceptional circumstances.

The Strategic Resourcing team in the Crown Prosecution Service will, on behalf of the vacancy holder, inform applicants when they are refused employment because of their inclusion in the Internal Fraud Database.

Civil Service Commission

If youre dissatisfied with the recruitment process and wish to make a complaint, please contact [email protected] with your concerns.

If you remain dissatisfied and wish to make a further complaint, please click on the following link to the Civil Service Commission complaints page Recruitment Complaints - Civil Service Commission

Civil Service Commission Recruitment Principles can be found at https://civilservicecommission.independent.gov.uk/recruitment/

Details of the Civil Service Nationality Rules are located at https://www.gov.uk/government/publications/nationality-rules

Candidates are subject to UK immigration requirements. For the most up-to-date information on the requirements of working in the UK, please go to the UK Visas and Immigration website at https://www.gov.uk/browse/visas-immigration/work-visas

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Erin Morgan
Email : [email protected]

Recruitment team

Email : [email protected]

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team