It service manager Work, Jobs in Sway, Ham (with Salaries)

Third Party Sub- Contractor Manager
Appello —New Milton
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee assistance programme
5d
Product Manager - Service Management Enterprise Platform
SSE —Portsmouth
- £59,800 - £89,800 a year
- Full-time
- Employee discount
- Gym membership
8d
Senior Project Manager
University of Portsmouth —Portsmouth
- £46,049 - £56,535 a year
- Full-time
- Hybrid work
- University
- Mentoring
- Employee discount
13d
Information Analyst
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Call to connect
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
6d
IT Project Manager
Hampshire County Council —Winchester
- £40,643 - £63,080 a year
- Hybrid work
- Project management
6d
Technical Service Manager
Arrive —Poole
- Master's degree
- Project management
- Contracts
Quick apply
Software Test Engineer
Roke —Romsey
- Full-time
- System design
- Java
- Analysis skills
IT Infrastructure Service Manager - Network and Data centre
Yunex Traffic —Poole
- Full-time
- Management
- IT
- Communication skills
Service Delivery Manager
Zenzero Solutions —Poole
- Maintenance
- IT
14d
Senior Product Manager
SkyBound —Southampton
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Product management
- Software development
- Free parking
- Health & wellbeing programme
Quick apply
Release Manager
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Agile
- Communication skills
- SDLC
- Annual leave
- Employee assistance programme
OT Technical Support Manager
SSE —Portsmouth
- £50,100 - £75,100 a year
- IT
- Employee discount
- Gym membership
Project Manager
Draken —Bournemouth
- Engineering
- Project management
- No degree
Knowledge Base Manager
University of Southampton —Southampton
- £36,636 - £44,746 a year
- Full-time
- Hybrid work
- Analysis skills
- Driving
- Communication skills
5d
Product Manager
Procode Technology Limited —Eastleigh
- £65,000 a year
- Hybrid work
- Product management
- Agile
- Annual leave
- Employee assistance programme
4d
DevSecOps Engineer
Roke —Romsey
- Full-time
- Hybrid work
- Azure
- Java
- SQL
Tech Lead - Integrations
Nourish Care —Bournemouth
- £80,000 a year
- Full-time
- Hybrid work
- Management
- DevOps
- AWS
- Annual leave
- Employee assistance programme
5d
IT Second Line Technician
Protect Line LTD —Bournemouth
- Up to £30,000 a year
- Full-time
- Azure
- Software troubleshooting
- Windows
- Annual leave
- Employee discount
Quick apply
13d
Senior Product Manager
Procode Technology Limited —Eastleigh
- £80,000 a year
- Hybrid work
- Annual leave
- Employee assistance programme
4d
IT Support Officer
Southampton Primary Care Ltd —Southampton
- £28,275 a year
- Full-time
- Customer service
- Windows
- Computer networking
Quick apply

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Third Party Sub- Contractor Manager

Appello -
New Milton

Apply Now

Job details

Full-time
£35,000 - £40,000 a year
5 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Private medical insurance
Employee discount
On-site parking

Qualifications

Microsoft Word
ITIL Certification
Microsoft Excel
Microsoft Outlook
Microsoft Office
ITIL
Contracts
IT
Communication skills

Full job description

Third Party Sub Contractor Manager

Join us in a pivotal role where you'll manage and optimise relationships with third-party service providers that support our Service Desk operations. You'll ensure suppliers consistently deliver against SLAs, KPIs, and contractual commitments, while driving service excellence, continuous improvement, and commercial value through strong stakeholder and supplier partnerships.

️Hours: 35 hours per week

Shift pattern: Monday - Friday 09:00-17:00

Salary: up to £40,000 dependant on experience

Location: Hybrid to New Milton

Start Date : August /September 2026

️Please note that this role is subject to pre‑employment screening, including Right To Work checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted if required.

This role is a UK based role and any hybrid/remote work must also be within the UK.

For this role, you need 5mpbs upload and 15mpbs download internet speed

Appello Perks :

175 hours holiday pa
Private Medical Insurance- Individual Cover
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking

ABOUT YOU

You're a relationship-builder, problem-solver, and service excellence champion who thrives in a fast-paced IT environment. You enjoy working with suppliers and stakeholders, using data and insight to drive performance, improve services, and deliver great customer outcomes.

You'll bring:

Proven supplier management experience within an IT Service Desk, Managed Services, or enterprise IT environment.

A strong understanding of ITIL Service Management principles, with the ability to apply best practices to real-world operational challenges.

Experience managing SLAs, KPIs, supplier scorecards, and service reporting, using performance data to identify risks and opportunities.

️ Exceptional communication and stakeholder management skills, with the confidence to engage, influence, and build relationships at all levels.

Strong negotiation and conflict resolution abilities, able to manage escalations and drive positive outcomes.

Excellent analytical and problem-solving skills, with a keen eye for trends, performance gaps, and continuous improvement opportunities.

The ability to influence and motivate suppliers to achieve results, even without direct management responsibility.

Strong Microsoft Office skills, particularly in Excel, Word, and Outlook, with confidence using reporting and collaboration tools.

Bonus points if you have:

ITIL Foundation certification (or higher)

Experience working within an MSP or large-scale enterprise IT environment

Knowledge of supplier contracts and commercial management

Experience using FreshService or other IT Service Management (ITSM) platforms

You'll be someone who is:

Highly organised and detail-focused

Customer-centric and proactive in your approach

Calm and resilient when managing competing priorities

A self-starter with energy, drive, and initiative

Collaborative, approachable, and relationship-focused

Passionate about continuous improvement and delivering results

Professional, adaptable, and accountable for your work

If you're motivated by building strong partnerships, improving service performance, and making a measurable impact, we'd love to hear from you!

THE ROLE

Are you passionate about building strong partnerships, driving service excellence, and making a real impact behind the scenes? As our Third-Party Subcontractor Manager, you'll be at the heart of our Service Desk operation, ensuring our supplier partners consistently deliver outstanding service and value.

This is a highly collaborative role where you'll work closely with internal teams, customers, and suppliers to improve performance, resolve challenges, and drive continuous improvement.

What you'll be doing:

Building strong supplier relationships – acting as the key contact for subcontractors and fostering a culture of collaboration and accountability.

Driving performance excellence – monitoring SLAs, KPIs, and service quality metrics to ensure suppliers consistently meet expectations.

Leading operational success – coordinating supplier involvement in incidents, major service outages, and day-to-day Service Desk activities.

Maximising commercial value – supporting contract management, validating invoicing, and identifying cost-saving opportunities.

Championing governance and compliance – ensuring suppliers meet security, regulatory, and organisational requirements.

Delivering continuous improvement – spotting opportunities for automation, efficiency, and service enhancements that elevate the customer experience.

Influencing positive change – working with stakeholders across the business to drive innovation, improve supplier performance, and support strategic objectives.

If you enjoy managing relationships, solving problems, analysing performance, and helping suppliers perform at their best, this could be the perfect role for you!

READY TO APPLY

If you are interested in this role please upload your CV and answer a few questions about yourself.

OTHER INFORMATION

This is an exciting time at the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

Apply Now

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