Head of customer service Work, Jobs in Swindon, Eng (with Salaries)

Head of GNFR Procurement
Oak Furnitureland —Swindon
- £80,000 - £90,000 a year
- Full-time
- Presentation skills
- Contracts
- IT
- Free parking
- Employee assistance programme
Head of Service Delivery
UK Research and Innovation (UKRI) —Swindon
- £70,752 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Contracts
- Annual leave
- Employee assistance programme
19h
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
4d
Lead Front End Developer
Oak Furnitureland —Swindon
- £60,000 a year
- Full-time
- Hybrid work
- Team management
- JavaScript
- APIs
- Free parking
- Employee assistance programme
Specialist – Traffic Management
Swindon Borough Council —Swindon
- £45,091 a year
- Full-time
- English
- Travel
Quick apply
7d
Head of Security
Edenred —Swindon
- Full-time
- Azure
- AWS
- Mentoring
Housing Manager - Accounts
Swindon Borough Council —Swindon
- £50,269 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- English
Quick apply
13d
Regional Head of Maintenance
Royal Mail Group —Swindon
- Full-time
- Maintenance
- Analysis skills
- Continuous improvement
- Annual leave
6d
Head of Catering
ISCC —Calne
- £48,000 - £60,000 a year
- Full-time
- Hospitality
- Supervising experience
- In-person
Quick apply
Senior Contracts Officer
Swindon Borough Council —Swindon
- £36,363 a year
- Full-time
- English
- Analysis skills
- No degree
Quick apply
12d
Digital and Performance Marketing Manager
Novuna —Newbury
- Up to £59,000 a year
- Full-time
- Hybrid work
- Management
Senior Specialist – Highways Operations
Swindon Borough Council —Swindon
- £49,282 a year
- Full-time
- English
- Travel
Quick apply
7d
Branch Manager Chippenham
GoldUnion —Chippenham
- £30,000 - £60,000 a year
- No experience needed
- Financial services
- Communication skills
- Paid training
- Annual leave
Regional Wholesale Manager
Rave Coffee —Cirencester
- £30,000 - £40,000 a year
- Full-time
- Management
- Sales
- Salesforce
- Free parking
- Employee discount
Quick apply
Insurance Lead
UK Research and Innovation —Swindon
- £58,589 a year
- Part-time
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
6d
Assistant Manager, Kurt Geiger, Swindon Outlet
Kurt Geiger —Swindon
- Full-time
- Sales
- Retail management
- Leadership
- Employee discount
Quick apply
Specialist - Major Highway Maintenance
Swindon Borough Council —Swindon
- £45,091 a year
- Full-time
- English
- Travel
Quick apply
7d
Senior Specialist- Streetlighting & Traffic
Swindon Borough Council —Swindon
- £49,282 a year
- Full-time
- English
- Travel
Quick apply
7d
Bar staff / 5330 - The Dockle Farmhouse, Swindon
J D Wetherspoon plc —Stratton Saint Margaret
- £12.81 an hour
- Temporary
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
5d
Commercial Key Account Manager
Wasdell Packaging Ltd —Swindon
- £35,000 - £40,000 a year
- Full-time
- Management
- Sales
- Business development
- Free parking
Quick apply

I want to receive the latest job alerts for head of customer service in swindon, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of GNFR Procurement

Oak Furnitureland -
Swindon

Apply Now

Job details

Full-time
£80,000 - £90,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Procurement
Logistics
Presentation skills
Contracts
IT
Negotiation

Full job description

ROLE PURPOSE

Reporting to the Chief Financial Officer, the Head of GNFR Procurement is a new, strategic, autonomous role designed to identify and execute value-driven opportunities across the company’s Goods Not For Resale (GNFR) expenditure. As a standalone Head of Department, you will have sole responsibility for the end-to-end contract lifecycle, focusing on securing significant cost savings and service improvements, initially within Logistics and IT categories

CORE RESPONSIBILITIES

Contract Negotiation & Commercial Strategy: Lead the negotiation of key contracts to deliver enhanced commercial terms, cost savings, and/or improved service levels.
Performance Frameworks: Ensure all contracts include robust, relevant Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to drive supplier accountability.
Must be highly proficient in drafting, structuring and negotiating complex supplier contracts.
Risk Management & Exit Strategy: Guarantee that every contract contains "clean" exit clauses, providing the business with the flexibility to terminate should service standards fall below expectations.
Contract Governance: Design and maintain a comprehensive contracts database to track values, identify risks/opportunities, and provide visibility on critical negotiation timelines (start and finish dates). Plan and implement any other relevant procurement governance that is required.
Cross-Functional Collaboration: Act as a strategic partner to the Legal Counsel and all functional heads across the business to ensure procurement activities align with operational and legal requirements.
Financial Impact: Secure a minimum of £500k p.a. in savings during the first year, with a long-term target of £1m+ p.a.

SKILLS AND EXPERIENCE

MCIPS (or equivalent) Qualified procurement professional.
Previous experience (10+ years) in a similar role, with extensive GNFR procurement experience, ideally within Logistics and IT.
Self-Starter: Highly driven and capable of working independently without a supporting team.
Commercial Acumen: Deep understanding of contract law and commercial levers to drive savings.
Category Expertise: Proven experience managing GNFR contracts, with a specific focus on Logistics and IT sectors.
Influencing Skills: Ability to build strong relationships with internal stakeholders and external vendors to achieve business objectives.
Diplomatic
Customer centric focus
Ability to influence without direct authority
Strong commercial awareness, understanding financial impacts of any issues or opportunities.
Resilience: Ability to prioritise conflicting demands in a fast-paced, results-driven environment.
Confident in presenting to all levels within the business including Executive/ Board level.

BENEFITS

Employee discount: amazing discounts available on all Oak Furnitureland products after successful completion of probation
Life assurance: free cover of a minimum of two times your annual salary up to the age of 65
25 days holiday per year plus bank holidays
Birthday: an additional day off for you to celebrate your birthday
Hybrid working
Pension: 5% basic salary employer contribution with 4% employee contribution
Employee Assistance Programme: gives all employees access to both telephone and face-to-face counselling services
My Rewards Programme: offers discounts on everything from restaurants and supermarkets, to entertainment and holidays
Free on-site parking

Apply Now

Refine Your Search

head of customer service jobs in swindon, eng

Head of GNFR Procurement

Head of Service Delivery

Senior Customer Experience Manager

Lead Front End Developer

Specialist – Traffic Management

Head of Security

Housing Manager - Accounts

Regional Head of Maintenance

Head of Catering

Senior Contracts Officer

Digital and Performance Marketing Manager

Senior Specialist – Highways Operations

Branch Manager Chippenham

Regional Wholesale Manager

Insurance Lead

Assistant Manager, Kurt Geiger, Swindon Outlet

Specialist - Major Highway Maintenance

Senior Specialist- Streetlighting & Traffic

Bar staff / 5330 - The Dockle Farmhouse, Swindon

Commercial Key Account Manager

I want to receive the latest job alerts for head of customer service in swindon, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected