Dispatch operator Work, Jobs in Swindon, Wil (with Salaries)

Helpdesk Coordinator
Mitie —Swindon
- Organisational skills
5d
Scheduler
SSE —Swindon
- £30,684 - £36,666 a year
- Continuous improvement
- Organisational skills
- Computer skills
- Annual leave
- Employee discount
12h
Repairs Scheduler - Reactive & Voids
Soha Response —Didcot
- £28,840 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
19h
STORES - DISPATCH OPERATOR
LML Products Ltd —Calne
- £12.71 an hour
- Temporary
- Computer literacy
- Forklift
- Warehouse experience
- Life insurance
Quick apply
14d
Operations Controller
Evri —Swindon
- £12.71 an hour
- Part-time
- Annual leave
Dispatcher
Alliance Automotive Group LV —Andover
- Customer service
- Computer literacy
- Computer skills
- Employee discount
Quick apply
Driver Helpline Advisor
Novuna —Trowbridge
- Hybrid work
- Communication skills
Meals on Wheel Coordinator - Part Time
Fair Close Centre —Newbury
- £12.71 - £13.00 an hour
- Part-time
- Microsoft Word
- Organisational skills
- In-person
Quick apply
Transport Administrator
Serco Plc —Carterton
- £25,752.93 a year
- Full-time
- Employee assistance programme
Customer Support Executive
Speedy Freight —Melksham
- £27,000 - £28,000 a year
- Full-time
- Business development
- In-person
- Communication skills
Quick apply
5d
Dispatch Operative
Jabil Circuit —Thatcham
- Full-time
12d
Transport Deputy Shift Team Leader
Serco Plc —Carterton
- £35,087.50 a year
- Full-time
- Employee assistance programme
Plant and Transport Coordinator
D&M Plant Hire Ltd —Witney
- From £42,500 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
Quick apply
12d
Logistics Planner
WF Supplies —Andover
- £35,000 a year
- Full-time
- Analysis skills
- In-person
- Employee discount
Quick apply
Transport Administrator
GXO Logistics —Andover
- £28,681 a year
- Full-time
- Organisational skills
- Annual leave
- Employee assistance programme
Customer Services Executive
Glotech Repairs —Chippenham
- £22,000 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Annual leave

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Scheduler
SSE —Swindon
Our team of more than 4,200 skilled engineers, customer service advisors and energy experts keep customers connected to a safe, reliable supply of electricity…
£30,684 - £36,666 a year
12h
SERVICE COORDINATOR/SCHEDULER-FULL TIME
Bi-Fold Rolfe Limited —Winchester
Treat customers with respect, demonstrating a courteous manner, escalating if an issue cannot be resolved. To Support the management team in the delivery of a…
Up to £28,000 a year
Quick apply
8d

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Helpdesk Coordinator

Mitie -
Swindon

Apply Now

Job details

Permanent
5 days ago

Qualifications

Supplier ordering
Stakeholder collaboration
CAFM software
Stakeholder liaison
Microsoft Office Suite
Purchase order creation
Procurement support
Organisational skills
Customer support
Customer interaction
Supplier invoice processing
Progress tracking
Help desk

Full job description

Helpdesk CoordinatorAbout the role

We are looking for a full-time Helpdesk Coordinator to join our team based at Great Western Railway's offices in Milford House, Swindon.

This is a busy and rewarding role where you will play a key part in supporting the delivery of technical services across the GWR contract. As one of the first points of contact for customers, you'll help ensure work requests are managed efficiently, accurately and professionally.

The role involves coordinating service requests, scheduling works, monitoring performance, maintaining system records, and supporting engineers, subcontractors and stakeholders. You'll work closely with colleagues across the contract to help ensure services are delivered safely, effectively and in line with agreed service levels.

We're looking for someone who enjoys solving problems, keeping organised and working in a fast-paced environment where no two days are the same.

Typical Duties

Respond to helpdesk calls, emails and AI-driven requests.
Log jobs accurately into the CAFM system.
Schedule engineers and subcontractors to attend required works.
Monitor job progress and performance against agreed service level agreements.
Maintain accurate helpdesk data, ensuring timely input, updates and outputs from relevant systems.
Raise purchase orders for labour and materials when required.
Process goods receipt invoices to support prompt payment to suppliers.
Work collaboratively with colleagues, engineers, subcontractors and stakeholders to support the smooth running of the contract.

Key Responsibilities

As a Helpdesk Coordinator, you'll manage incoming requests through various channels, ensuring work is logged and processed accurately within our CAFM system.

You'll coordinate engineers and subcontractors, monitor job progress, and help ensure service level agreements are achieved. The role also includes maintaining accurate records, raising purchase orders, processing goods receipt invoices, and providing administrative support to the wider contract team.

A key part of the position is building positive working relationships with customers, operational teams and suppliers to ensure issues are resolved efficiently and service standards remain high.

What We're Looking For

You will have previous experience in a customer service, helpdesk, facilities management or other fast-paced operational environment.

You should be a confident communicator with strong organisational skills and a good working knowledge of Microsoft Office applications, particularly Excel. Experience of using CAFM systems would be beneficial, although training can be provided.

We're looking for someone who can manage competing priorities, maintain attention to detail, and remain calm under pressure. A practical approach to problem-solving and a commitment to delivering excellent customer service are essential.

Working With Us

You will join an established and supportive team that works closely together to deliver excellent service across the GWR contract. The role offers the opportunity to develop your skills, gain experience across a diverse operational environment, and contribute directly to the success of the contract.

Flexible Working

An agreed level of flexible working may be available, subject to operational requirements and maintaining an appropriate presence on site. Arrangements will be discussed and agreed with the Helpdesk Manager.

Apply Now

Refine Your Search

dispatch operator jobs in swindon, wil

Helpdesk Coordinator

Scheduler

Repairs Scheduler - Reactive & Voids

STORES - DISPATCH OPERATOR

Operations Controller

Dispatcher

Driver Helpline Advisor

Meals on Wheel Coordinator - Part Time

Transport Administrator

Customer Support Executive

Dispatch Operative

Transport Deputy Shift Team Leader

Plant and Transport Coordinator

Logistics Planner

Transport Administrator

Customer Services Executive

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