Customer experience coordinator Work, Jobs in Tamworth, Sts (with Salaries)

Customer Experience Coordinator
BELFOR UK Ltd —Tamworth
- £28,126.40 a year
- Full-time
- In-person
Quick apply
6d
Administration Assistant
B&G Cleaning Systems Ltd —Atherstone
- From £13.50 an hour
- Part-time
- Databases
- Accounting
- In-person
Quick apply
1d
Customer Service Coordinator
InXpress —Nuneaton
- £28,000 - £33,000 a year
- Full-time
- Computer literacy
- Writing skills
- English
Quick apply
2d
Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- £34,000 a year
- Full-time
- Microsoft Word
- In-person
- Training & development
- Store discount
- Health & wellbeing programme
Quick apply
2d
Rental Coordinator
Hexagon Leasing —Burton-On-Trent
- Full-time
- Microsoft Excel
- Administrative experience
- Analysis skills
- Free parking
- Life insurance
Quick apply
6h
Logistics Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- £34,000 a year
- Full-time
- Microsoft Word
- In-person
- Training & development
- Store discount
- Health & wellbeing programme
Quick apply
2d
Treatment Coordinator
Orthodontic Excellence —Solihull
- £30,000 - £40,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
13d
Patient Coordinator (Reception)
Sutton Coldfield Group Practice (SCGP) - NHS —Sutton Coldfield
- £12.71 an hour
- Part-time
- Computer literacy
- Administrative experience
- Organisational skills
Quick apply
2d
Sales Support Coordinator
The Keystone Group UK —Swadlincote
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
6d
Transport Coordinator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £30,000 a year
- Full-time
- Management
- Computer literacy
- Data entry
Quick apply
2d
Ocean Imports Coordinator
CEVALogistics —Ashby-De-La-Zouch
- £30,000 - £33,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Inbound Customer Service & Booking Coordinator
JS Removals & Waste Management —Loughborough
- £30,000 a year
- Full-time
- Computer literacy
- In-person
- Free parking
- Annual leave
Quick apply
Sales & Account Coordinator
McHugs UK Ltd —Loughborough
- £26,000 - £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Spanish
- Business development
Quick apply
7d
Fleet Compliance Coordinator
DHL Supply Chain —Birmingham
- £30,000 a year
- Monday to Friday
- Remote
- Computer literacy
2d
Planning Coordinator
Spray Tanker Services Ltd —Wolverhampton
- £30,000 - £34,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- In-person
- Free parking
Quick apply
Customer Insight Project Coordinator
Government Property Agency —Birmingham
- £36,000 - £39,494 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
9d
Kan Ban Coordinator UKKBACRD
Supply Technologies —Burton-On-Trent
- Continuous improvement
- Organisational skills
- Computer skills
Quick apply
6d
Bookings Coordinator
WORD360 Language Services —Birmingham
- £27,000 - £29,000 a year
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
Customer Support Coordinator - UK
Ishida —Birmingham
- Full-time
- ERP systems
- Organisational skills
- Communication skills
9d
Junior Administrative Assistant
Smartfits Installations Limited —Burton-On-Trent
- £26,500 a year
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
3h

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customer experience coordinator jobs near tamworth, sts

Customer Experience Coordinator

BELFOR UK Ltd -
Tamworth

Quick apply

Job details

Permanent | Full-time
£28,126.40 a year
6 days ago

Qualifications

Customer service call handling
Report writing
Inbound customer enquiry call handling
Stakeholder liaison
GCSE
Case record updates
Customer support
Customer interaction
Customer support experience (1–3 years)

Full job description

Reporting to the Business Support Team Leader, the Customer Experience Coordinator is responsible for providing administrative and operational support to the Customer Experience Department, ensuring the efficient progression of claims and delivery of an excellent customer experience. The role acts as a key point of contact for insurers, loss adjusters and policyholders, managing enquiries, processing claim documentation, and maintaining accurate records in line with insurer contractual requirements and company standards.

The postholder will be responsible for supporting the management and progression of Restoration and Reinstatement services, ensuring claims are handled efficiently, service levels are achieved, and work in progress is actively managed. They will utilise a range of insurer systems and portals to update claim information, prepare reports, and communicate effectively with internal and external stakeholders. The role requires the ability to work proactively, use initiative to progress claims, build confidence with customers, and contribute to the delivery of a high-quality, compliant and commercially effective service. The postholder will also be expected to adapt to changing business requirements, including the implementation of new systems and processes.

KEY OUTCOMES & RESPONSIBILITIES

Respond to and manage inbound telephone enquiries from insurers, loss adjusters, and policyholders, ensuring professional and efficient customer experience.
Process and distribute incoming emails to the appropriate regional teams in a timely manner.
Prepare, review, and complete reports using information provided by technicians, ensuring all documentation meets insurer contractual requirements, rates and within company standards
Consistently achieve agreed Service Level Agreements (SLAs) relating to reports and telephone response times.
Accurately enter, update, and process claim-related documentation, including insurer updates, equipment on-hire/off-hire activities, and progressing claims.
Utilise a range of insurer portals and systems, including CoreLogic (Cotality), Synergy, and 360, to add report and update claim information effectively.
Maintain accurate records and ensure all customer and claim information is updated promptly and in accordance with company procedures.
Responsibilities and duties may change and vary with the introduction of new IT system currently being implemented.
Ensure responsibilities specific to your role as detailed within BKH P001 Health & Safety Policy are complied with.
Any other reasonable management request.

Pay: £28,126.40 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in tamworth, sts

Customer Experience Coordinator

Administration Assistant

Customer Service Coordinator

Service Delivery Frontline Manager

Rental Coordinator

Logistics Frontline Manager

Treatment Coordinator

Patient Coordinator (Reception)

Sales Support Coordinator

Transport Coordinator

Ocean Imports Coordinator

Inbound Customer Service & Booking Coordinator

Sales & Account Coordinator

Fleet Compliance Coordinator

Planning Coordinator

Customer Insight Project Coordinator

Kan Ban Coordinator UKKBACRD

Bookings Coordinator

Customer Support Coordinator - UK

Junior Administrative Assistant

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