Head of customer experience Work, Jobs in Tannochside, Glg (with Salaries)

Customer Loyalty Executive
Focus Group —Bellshill
- £25,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Phone etiquette
- Communication skills
- Annual leave
Quick apply
Business Development Manager
Focus Group —Bellshill
- Full-time
- Hybrid work
- Business development
- Work from home
Quick apply
Deputy Events Manager - Stirling Castle
Historic Environment Scotland —Stirling
- From £34,721 a year
- Weekend availability
- Microsoft Word
- Supervising experience
- Team management
- Annual leave
- Flexible schedule
1d
Service Desk Team Leader - Glasgow Head Office
City Facilities Management (UK) —Glasgow
- Full-time
- Organisational skills
- Contracts
- Training & development
Merchandiser
Trespass —Glasgow
- Full-time
- Merchandising
- Data analysis skills
- Continuous improvement
- Free parking
- Employee discount
Quick apply
9d
Operations Manager
Bullet Express —Bothwell
- Overtime
- Customer service
- Continuous improvement
- Team management
13d
Head of Claimant Experience
Infected Blood Compensation Authority —Glasgow
- £58,655 a year
- Full-time
- Management
- Presentation skills
- Continuous improvement
- Annual leave
5d
Relationship Centre Manager - Glasgow and Troon
Scottish Building Society —Glasgow
- Full-time
- Team management
- Financial services
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
3d
Technical Bureau Operator (Weekends) - Glasgow
City Facilities Management (UK) —Glasgow
- £10,574.41 a year
- Overtime
- Computer literacy
- Computer skills
- Communication skills
Operations Support
Loc Hire —Bonnybridge
- £27,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
2d
HR Advisor
Celtic Football Club —Glasgow
- Human resources
- Recruiting
- Organisational skills
- Free parking
- Employee assistance programme
9d
Development - Development Manager
Finsbury Food Group —Hamilton
- Full-time
- Bakery
- Team management
- No degree
- Employee assistance programme
- Employee discount
Quick apply
Residential Sales Account Manager
CCL Components Ltd —Glasgow
- £26,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Phone etiquette
- Work from home
- Employee discount
Quick apply
4d
Starbucks Barista
OCO —Coatbridge
- £13.45 an hour
- Weekend availability
- Customer service
Project Coordinator (Post Production)
Voquent —Glasgow
- £26,000 - £30,000 a year
- Full-time
- Remote
- CRM software
- Organisational skills
- Typing
- Annual leave
Head of Customer Operations
AGS Airports —Glasgow
- Full-time
- Customer service
- Continuous improvement
- Recruiting
- Free parking
- Employee assistance programme
5d
Programmes Administrator
University of Strathclyde —Glasgow
- £28,031 - £30,378 a year
- Customer service
- Administrative experience
- Continuous improvement
9d
CX Team Member
Foot Locker —Glasgow
- £10.00 - £14.12 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Marketing - Category Manager
Finsbury Food Group —Hamilton
- Full-time
- Hybrid work
- Bakery
- Training & development
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
12d
Field Service Technician – Maintenance of Tropical Plant Displays
Benholm Group —Falkirk
- £31,500 a year
- Full-time
- Customer service
- Maintenance
- Hand tools
Quick apply
2d

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head of customer experience jobs near tannochside, glg

Customer Loyalty Executive

Focus Group -
Bellshill

Quick apply

Job details

Full-time
£25,000 a year

Benefits

Annual leave
Company events

Qualifications

Customer service call handling
Client engagement
Retention call handling
Internal department liaison
Complaint handling
Churn prevention
Customer loyalty building
B2B
Organisational skills
Relationship management
Customer interaction
Phone etiquette
Root cause analysis
Communication skills

Full job description

Customer Loyalty Executive | Build Lasting Customer Relationships & Improve RetentionUp to £25k + Up to £1k Monthly Bonus (OTE £35k) | Glasgow, Bellshill | Hybrid Working (After Probation)

(Internal Job Level Reference: Associate)

Keep customers happy and loyal. Your retention skills protect revenue and improve service.

About Focus Group

£1bn valuation, 30,000+ customers, 1,300+ employees across 20 UK offices. Award-winning employer (UK's Best 100 Companies to Work For 2021). Our recent investment from PE backers, Hg, will support Focus Group’s organic growth plan, M&A ambitions and product development initiatives, enhancing our ability to deliver innovative solutions to businesses of every size, shape and sector.

Job Purpose:

As a Customer Loyalty Executive in our Glasgow, Bellshill office, you'll focus on customer retention by identifying at-risk accounts and intervening to improve their experience. When customers are considering leaving or showing signs of dissatisfaction, you'll step in to understand their concerns and find solutions.

This is a proactive retention role where you'll strengthen relationships, resolve service issues, and demonstrate the value of staying with Focus Group.

Your day-to-day:

Contacting customers who've submitted leaving notifications or are showing churn risk
Running retention conversations to understand what's going wrong and how to fix it
Conducting relationship reviews when service isn't meeting expectations
Creating service improvement plans and introducing solutions that address their needs
Coordinating with internal teams to resolve issues and complaints
Managing high-value account knowledge and contract renewal triggers
Cross-selling value-add services where they genuinely improve customer experience
Identifying patterns in customer journeys where intervention prevents churn

You'll handle some challenging conversations – customers who are unhappy or frustrated – but your goal is to turn those situations around and rebuild trust.

Who We're Looking For

✅ Strong communicator who can handle retention conversations professionally

✅ Problem solver who understands root causes and finds solutions

✅ Resilient and stays calm when dealing with unhappy customers

✅ Empathetic listener who genuinely wants to help customers succeed

✅ Highly organized with ability to manage multiple at-risk accounts

✅ Commercially aware – understands retention equals revenue

Essential:

Proven customer service experience, ideally handling complaints or escalations
Excellent phone manner and ability to de-escalate situations
Experience working under pressure and multitasking
Strong organizational skills with attention to detail
Passion for turning negative situations into positive outcomes

Desirable:

Experience in retention, loyalty, or account recovery roles
B2B background, ideally in technology, telecoms, or IT services
CRM system experience
Track record of successfully retaining at-risk customers

Next Steps

Tell us about:

Your experience handling customer complaints or retention situations
A time you saved an at-risk customer or turned around a difficult situation
Why you're interested in customer retention and loyalty work
How you stay resilient when dealing with unhappy customers

The Process: (Subject to change based on logistics and availability)

Phone screening (30 mins)
Teams Interview with Head of Customer Loyalty (1 hour)
Final Stage F2F Interview In person with member of the team
Offer & Contracts

Our Values

Respect - Treat colleagues and customers with respect
Integrity - Uphold the highest standards of honesty and fairness
Teamwork - Engage and collaborate with colleagues and partners
Ambition - Determination to be the best that we can be

Don't let the requirements hold you back! We value passion, potential, and a willingness to learn just as much as experience. We're a fast-paced and growing environment, and if you're excited about business development and helping companies succeed with technology, we encourage you to apply – even if you don't tick every box.

At Focus Group you can be proud of what you do, how you do it and feel a true part of the team. We work hard to create an inclusive, collaborative and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.

We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements. We’re delighted to have been named one of the UK’s best 100 Companies to Work for 2021 and a British Private Equity & Venture Capital Association (BVCA) 2023 Vision Award Winner for London & South East for our commitment to culture and ESG.

We welcome all applications and if you struggle to apply online, please contact us for a chat, or email us directly. We can make any reasonable adjustments to the working environment to ensure all employees are included and can work safely in our offices.

IND1

Benefits

24 Days Annual Leave + Bank Holidays. Incremental increase with length of service
Holiday Trading Windows - buy & sell up to five days holiday
Birthday Leave
Volunteering Days
Focus Xchange - Retailer discounts and peer-nominated reward scheme
Employee Assistant Program - Free mental health support
Interest-Free Travel Loan
Hybrid Working Policy - Post Probation
Regular Company Social Events

Quick apply

Refine Your Search

head of customer experience jobs in tannochside, glg

Customer Loyalty Executive

Business Development Manager

Deputy Events Manager - Stirling Castle

Service Desk Team Leader - Glasgow Head Office

Merchandiser

Operations Manager

Head of Claimant Experience

Relationship Centre Manager - Glasgow and Troon

Technical Bureau Operator (Weekends) - Glasgow

Operations Support

HR Advisor

Development - Development Manager

Residential Sales Account Manager

Starbucks Barista

Project Coordinator (Post Production)

Head of Customer Operations

Programmes Administrator

CX Team Member

Marketing - Category Manager

Field Service Technician – Maintenance of Tropical Plant Displays

I want to receive the latest job alerts for head of customer experience in tannochside, glg

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