Customer operations team leader Work, Jobs in Telford, Eng (with Salaries)

Customer Operations Team Leader
Standard Life —Telford
- From £28,800 a year
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
10d
Assistant Store Manager
Eden Mobility —Telford
- £12.84 an hour
- Full-time
- Sales
- Customer service
- Organisational skills
- Store discount
- Employee discount
Quick apply
10d
General Manager
Telford Hotel, Spa & Golf Resort —Telford
- Full-time
- Bar
- Hotel
- Leadership
- Annual leave
- Life insurance
Quick apply
10d
Team Member
NEXT —Telford
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
4d
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- No degree
- Leadership
- Communication skills
Planning Coordinator
Spray Tanker Services Ltd —Wolverhampton
- £30,000 - £34,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- In-person
- Free parking
Quick apply
Store Manager
Starbucks —Telford
- Weekend availability
- Hospitality
- Team management
- Recruiting
- Store discount
- Employee assistance programme
Utilities Team Leader
Avove —Telford
- Up to £49,000 a year
- Full-time
- First Aid Certification
- Continuous improvement
- Team management
- Employee assistance programme
Quick apply
Team Leader - Telford
Kraft Heinz Company —Telford
- Day shift
- Continuous improvement
- Quality control
- Training & development
General Manager
Arnold Clark —Telford
- From £60,000 a year
- Customer service
- Recruiting
- Organisational skills
- Annual leave
- Employee discount
Quick apply
6d
Operations Admin Support
ALSTOM —Wolverhampton
- £42,644.86 a year
- Weekend availability
- Computer literacy
- Forklift
- Mentoring
- Annual leave
5d
Brand & Communications Lead
Cove Attractions —Shrewsbury
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Travel
Quick apply
10d
Casual Night Duty Manager
Serco Leisure Operating Limited —Newport
- Up to £13.57 an hour
- Part-time
- Hybrid work
- Customer service
- First Aid Certification
- Computer skills
- Gym membership
Product Team Leader
River Island —Telford
- Weekend availability
- Customer service
- Retail management
- Communication skills
- Annual leave
- Employee discount
Quick apply
Retail Branch Manager
Smart Ideas Limited —Telford
- Weekend availability
- Supervising experience
- Team management
- In-person
- Store discount
- Employee discount
Quick apply
6d
Operations Manager
Sodexo —Stafford
- Hospitality
- Continuous improvement
- Food service experience
- Employee assistance programme
Quick apply
11d
One Stop - Shift Leader
One Stop —Telford
- £13.66 an hour
- Full-time
- Communication skills
- Time management
11d
Graduate Management Trainee - Telford / Shrewsbury / Oswestry
Enterprise Mobility —Shrewsbury
- Full-time
- Customer service
- Bachelor's degree
- Team management
Maintenance Manager
The Wrekin Housing Group Limited —Telford
- £46,256.26 a year
- Continuous improvement
13d
Assistant Store Manager
Mountain Warehouse —Bridgnorth
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply

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Customer Operations Team Leader

Standard Life -
Telford

Apply Now

Job details

Fixed term contract
From £28,800 a year
10 days ago

Benefits

Annual leave
Company pension

Qualifications

Stakeholder collaboration
Stakeholder liaison
Performance management
Change management
Analysis skills
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Internal quality assurance

Full job description

We’re looking for a Customer Operations Team Leader to join our EIA team. If you’re looking for a new challenge with an organisation committed to putting customers first, aiming high and working together, you’ll thrive here.

Job Type: Fixed Term Contract (12 months)

Location: This role will be based from our Telford office with time spent working from home and from the office.

Flexible working: All roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here.

Salary and benefits: From £28,800 depending on experience plus bonus, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

To make things easier, you might want to save this advert now, it won’t be accessible after the closing date.

Who are we?

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

The role

As a Team Leader within our Individual Annuities New Business & Servicing Team, you will lead and develop a team of Quality Coaches and Operations Support colleagues, ensuring the effective delivery of quality assurance, controls, and governance activities across the department. You will be responsible for maintaining a strong control environment, driving continuous improvement, identifying risks and trends, and supporting operational excellence through the effective use of people, systems, and processes.

You will foster a highly engaged and high-performing team by providing clear direction, coaching, and development opportunities. Ensuring colleagues understand their objectives and how they contribute to wider business goals, you will set clear performance expectations, manage capability and performance issues where required, and work collaboratively with stakeholders to improve customer outcomes and strengthen quality standards across the function.

What are we looking for?

Experience leading, coaching and developing Quality, Controls or Operational Support teams to deliver high performance, continuous improvement, and positive customer outcomes.
Experience overseeing quality assurance frameworks, controls, and governance activities, ensuring adherence to regulatory requirements, operational standards, and risk controls.
A track record of identifying quality trends, control weaknesses, and improvement opportunities, implementing effective solutions to enhance customer outcomes and operational performance.
Experience leading teams through organisational, regulatory, process, or business change, embedding new ways of working and maintaining colleague engagement.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

We’re reviewing applications as they come in, so apply early to avoid missing out.

Find out more about working at Standard Life

Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates
Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us

Apply Now

Refine Your Search

customer operations team leader jobs in telford, eng

Customer Operations Team Leader

Assistant Store Manager

General Manager

Team Member

Head of Project Management Office (PMO)

Planning Coordinator

Store Manager

Utilities Team Leader

Team Leader - Telford

General Manager

Operations Admin Support

Brand & Communications Lead

Casual Night Duty Manager

Product Team Leader

Retail Branch Manager

Operations Manager

One Stop - Shift Leader

Graduate Management Trainee - Telford / Shrewsbury / Oswestry

Maintenance Manager

Assistant Store Manager

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