Customer support & client services Work, Jobs in Telford, Eng (with Salaries)

Customer Service Administrator (Legal Services) - Shrewsbury
Clarke & Wright —Shrewsbury
- From £25,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Continuous improvement
- Free parking
- Annual leave
Quick apply
13d
Property & Lettings Admistrator
Fields of Shifnal Ltd —Shifnal
- £12.71 - £13.00 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Data entry
- Annual leave
Quick apply
8d
SDR - Sales Development Representative
Berwick Care —Telford
- £33,000 - £38,000 a year
- Full-time
- CRM software
- English
- Gym membership
Quick apply
6d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Wolverhampton
- £3,800 a month
- Full-time
- Sales
Quick apply
Send case worker
professional accounting —Preston upon the Weald Moors
- £25,420.00 - £43,826.21 a year
- Part-time
- Supervising experience
- Team management
- Mentoring
Quick apply
7h
Catering Assistant
Impact Food Group —Telford
- £13,027.75 a year
- Weekend availability
- School
- Employee discount
Quick apply
Entry-Level Account Executive (HF1353751)
Flourish —Wolverhampton
- £35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Driver Planning Administrator
TTC Group —Telford
- £25,942 a year
- Full-time
- Continuous improvement
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Writing skills
Quick apply
Customer Solutions Specialist - South West (Swindon Area)
Detertech —Telford
- £33,000 - £38,000 a year
- Full-time
- Writing skills
- Continuous improvement
- Communication skills
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Wolverhampton
- £3,800 a month
- Full-time
Quick apply
Inside Sales Representative
Protolabs —Telford
- Full-time
- Hybrid work
- CRM software
- Bachelor's degree
- Employee discount
- Life insurance
Quick apply
Customer Care Team Member
PowisVets —Stourbridge
- £13 an hour
- Part-time
- Microsoft Word
- CRM software
- Front desk
- Free parking
- Annual leave
Quick apply
14d
Curriculum Administrator
City of Wolverhampton Council —Wolverhampton
- £26,403 - £28,142 a year
- Full-time
- Hybrid work
- Data entry
- Employee assistance programme
8d
on call carer
Brockton Care Ltd —Telford and Wrekin
- £12.80 an hour
- Part-time
- Customer service
- Travel
- Organisational skills
Quick apply
4h
Business Support Officer - Education Support Services
Dudley Metropolitan Borough Council —Brierley Hill
- £25,583 - £25,989 a year
- Full-time
- Hybrid work
- Administrative experience
- School
Sales Executive
TIA Group —Telford
- £28,000 - £30,000 a year
- Full-time
- English
- Business development
- Travel
- Free parking
- Employee discount
Quick apply
Transport Coordinator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £30,000 a year
- Full-time
- Management
- Computer literacy
- Data entry
Quick apply
2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Cannock
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply

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Customer Service Administrator (Legal Services) - Shrewsbury

Clarke & Wright
Shrewsbury

Quick apply

Job details

Full-time
From £25,000 a year
13 days ago

Benefits

Free parking
Annual leave
On-site parking

Qualifications

Stakeholder liaison
UK GDPR
Case record updates
Internal department liaison
Microsoft Office Suite
Microsoft Office
Administrative experience
Continuous improvement
Organisational skills
NVQ
Communication skills
A Level
Time management

Full job description

Are you looking for a friendly, professional workplace where your organisational skills and client focus will be genuinely valued?

Clarke & Wright, a well-regarded estate-planning firm in Shrewsbury, is seeking reliable and organised Customer Service Administrators to join their growing team. This varied role suits someone who takes pride in keeping things running smoothly, enjoys client contact, and is confident in supporting both clients and colleagues.

Key Responsibilities

Manage and progress a personal portfolio of client cases from instruction to completion.
Act as the primary client services point of contact for clients within your case portfolio.
Respond promptly and professionally to client calls and emails.
Handle client cases relating to wills, trusts, and lasting powers of attorney.
Maintain accurate and up-to-date client records within the case management systems.
Prepare and issue client correspondence.
Monitor case timelines to ensure all tasks and follow-ups are completed on time.
Liaise with colleagues to ensure smooth case progression.
Provide regular updates to clients regarding the status of their work.
Complete ID verification and anti-money laundering checks in line with compliance procedures.
Handle all client data and documentation in accordance with data protection and GDPR requirements.
Coordinate document signing appointments, in person or remotely.
Manage incoming and outgoing post.
Record client feedback and escalate service issues where appropriate.
Support colleagues during busy periods and team projects to maintain service levels.
Contribute to the continuous improvement of administrative processes and client experience.

What We're Looking For

Excellent written and verbal communication skills with a professional telephone manner.
Strong organisational and time management abilities, with the capacity to prioritise effectively.
High attention to detail and accuracy in document handling and record keeping.
Confidence managing your own caseload while meeting deadlines and maintaining service standards.
Empathetic and client-focused approach, maintaining professionalism in sensitive situations.
Sound understanding of confidentiality, data protection, and GDPR compliance. This is a requirement, not a preference.
Team-oriented attitude with the ability to collaborate effectively across departments.
Competent in using Microsoft Office.
Adaptable and proactive, with a positive approach to learning and process improvement.
Experience in a case management, workflow administration, or professional services environment (e.g. legal, financial, insurance, or similar regulated setting) is highly desirable.

What We Offer

Competitive pay with regular reviews.
28 days paid holiday per year.
A company laptop and iPhone.
One day of home working per week (following successful completion of probation).
A friendly, supportive team and a positive, professional working environment.
Opportunities to develop your skills and take on greater responsibility over time.
Free on-site parking.

How to Apply

Please send a short covering message explaining:

Your relevant qualifications and experience.
Your availability to start.
Why you'd like to join Clarke & Wright.
Why you feel you'd be an asset to the team.

Applications submitted without a covering message will not be considered.

Role Details

Job Type: Full-time, Permanent
Work Location: In person
Education: NVQ Level 3, A-Level, or equivalent (preferred)
Experience: Office or case administration: 1 year (preferred)
Location: Within commuting distance of Shrewsbury SY1 (preferred)

Pay: From £25,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer support & client services jobs in telford, eng

Customer Service Administrator (Legal Services) - Shrewsbury

Property & Lettings Admistrator

SDR - Sales Development Representative

JUNIOR SALES ADVISOR

Send case worker

Catering Assistant

Entry-Level Account Executive (HF1353751)

Driver Planning Administrator

Customer Relationship Manager

Customer Solutions Specialist - South West (Swindon Area)

JUNIOR SALES CONSULTANT

Inside Sales Representative

Customer Care Team Member

Curriculum Administrator

on call carer

Business Support Officer - Education Support Services

Sales Executive

Transport Coordinator

2nd Line Support Technician

Mobility Support Specialist

I want to receive the latest job alerts for customer support & client services in telford, eng

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