Operational excellence team leader Work, Jobs in Telford, Shr (with Salaries)

Customer Operations Team Leader
Standard Life —Telford
- From £28,800 a year
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
12d
Customer Service Team Leader
Cromwell —Brierley Hill
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Customer Delivery Manager
Walsall Council —Walsall
- £55,662 - £59,490 a year
- Full-time
- Customer service
- Team management
- Communication skills
- Flexitime
7d
Sales - Sales Advisor - UK
New Look —Telford
- Part-time
- Customer service
7d
Assistant Store Manager
Mountain Warehouse —Bridgnorth
- Full-time
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee assistance programme
Quick apply
VodafoneThree - Operational CX Improvement Delivery Manager
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Customer service
- Agile
- Employee discount
3d
Store Manager
Topps Tiles —Telford
- Up to £31,500 a year
- Customer service
- Training & development
- Retail management
- Employee discount
Production Team Leader
ZF —Darlaston
- £35,000 a year
- Continuous improvement
- Team management
- Communication skills
Operations Manager
Sodexo —Stafford
- Hospitality
- Continuous improvement
- Food service experience
- Employee assistance programme
Quick apply
13d
Hotel Manager - with at least 5 year Experience Visa sponsorship may be provided if required
Birmingham Airport Hotels Ltd —Wednesbury
- £25,420 - £42,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
Quick apply
Production Team Leader
ZF Group —Wednesbury
- £35,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Senior Reward Manager - Executive Compensation & Equity Incentives
Syensqo —Oldbury
- £136,000 - £171,000 a year
- Remote
- Microsoft Excel
- Project management
- Accounting
- Language training provided
Quick apply
Manufacturing Manager
Chroma Engineering —Stone
- £60,000 - £80,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
Quick apply
6d
Senior Production Leader
Jaguar Land Rover —Wolverhampton
- £48,000 - £55,000 a year
- Continuous improvement
- Team management
- Training & development
13d
Aftersales Manager
Techni Ltd —Shrewsbury
- Full-time
- Management
- Customer service
- Analysis skills
Quick apply
4d
Admin Team Leader
Trifast —Walsall
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
CCTV Control Room Operator
Equans —Stoke-on-Trent
- £29,455.58 a year
- Full-time
- English
- Communication skills
- Annual leave
- Employee assistance programme
Project Leader
Mott MacDonald —Shifnal
- Full-time
- Civil engineering
- Engineering
- Mentoring
- Annual leave
Senior Operations Manager -Motability Contact Centre
RAC —Walsall
- Continuous improvement
- Annual leave
- Flexible schedule
Depot Operations Lead
Garic Ltd —Tipton
- £41,000 a year
- Full-time
- Team management
- Warehouse experience
- In-person
- Free parking
- Store discount
Quick apply
4d

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Customer Operations Team Leader

Standard Life -
Telford

Apply Now

Job details

Fixed term contract
From £28,800 a year
12 days ago

Benefits

Annual leave
Company pension

Qualifications

Stakeholder collaboration
Stakeholder liaison
Performance management
Change management
Analysis skills
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Internal quality assurance

Full job description

We’re looking for a Customer Operations Team Leader to join our EIA team. If you’re looking for a new challenge with an organisation committed to putting customers first, aiming high and working together, you’ll thrive here.

Job Type: Fixed Term Contract (12 months)

Location: This role will be based from our Telford office with time spent working from home and from the office.

Flexible working: All roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about flexible working here.

Salary and benefits: From £28,800 depending on experience plus bonus, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.

To make things easier, you might want to save this advert now, it won’t be accessible after the closing date.

Who are we?

We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.

Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.

The role

As a Team Leader within our Individual Annuities New Business & Servicing Team, you will lead and develop a team of Quality Coaches and Operations Support colleagues, ensuring the effective delivery of quality assurance, controls, and governance activities across the department. You will be responsible for maintaining a strong control environment, driving continuous improvement, identifying risks and trends, and supporting operational excellence through the effective use of people, systems, and processes.

You will foster a highly engaged and high-performing team by providing clear direction, coaching, and development opportunities. Ensuring colleagues understand their objectives and how they contribute to wider business goals, you will set clear performance expectations, manage capability and performance issues where required, and work collaboratively with stakeholders to improve customer outcomes and strengthen quality standards across the function.

What are we looking for?

Experience leading, coaching and developing Quality, Controls or Operational Support teams to deliver high performance, continuous improvement, and positive customer outcomes.
Experience overseeing quality assurance frameworks, controls, and governance activities, ensuring adherence to regulatory requirements, operational standards, and risk controls.
A track record of identifying quality trends, control weaknesses, and improvement opportunities, implementing effective solutions to enhance customer outcomes and operational performance.
Experience leading teams through organisational, regulatory, process, or business change, embedding new ways of working and maintaining colleague engagement.

We want to hire the whole version of you.

We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.

We’re reviewing applications as they come in, so apply early to avoid missing out.

Find out more about working at Standard Life

Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates
Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us

Apply Now

Refine Your Search

operational excellence team leader jobs in telford, shr

Customer Operations Team Leader

Customer Service Team Leader

Customer Delivery Manager

Sales - Sales Advisor - UK

Assistant Store Manager

VodafoneThree - Operational CX Improvement Delivery Manager

Store Manager

Production Team Leader

Operations Manager

Hotel Manager - with at least 5 year Experience Visa sponsorship may be provided if required

Production Team Leader

Senior Reward Manager - Executive Compensation & Equity Incentives

Manufacturing Manager

Senior Production Leader

Aftersales Manager

Admin Team Leader

CCTV Control Room Operator

Project Leader

Senior Operations Manager -Motability Contact Centre

Depot Operations Lead

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