Sales executive Work, Jobs in Theale, Eng (with Salaries)

Customer Services Manager (Contact Centre)
Healthxchange —Reading
- £40,000 - £45,000 a year
- Monday to Friday
- Team management
- Organisational skills
- Training & development
- Work from home
- Employee assistance programme
7d
Audi Corporate Account Executive
Sytner —Reading
- Hybrid work
- Administrative experience
- Employee discount
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Reading
- £3,800 a month
- Full-time
- Sales
Quick apply
Account Executive (FMCG/Creative Agency)
Qwerty Ltd —Reading
- £25,420 - £30,000 a year
- Full-time
- English
- Project management
- In-person
- Free parking
Quick apply
10d
Business Development Manager – IT, Cyber Security & AI Governance
Intouch Tech (UK) —Farnborough
- £30,000 - £45,000 a year
- Full-time
- No experience needed
- Business development
- Free parking
- Referral programme
Quick apply
Indoor Telesales Executive - Part Time
Royal Talens —Wokingham
- £15,000 - £20,000 a year
- Part-time
- CRM software
- Business development
- Organisational skills
- Employee discount
Quick apply
13d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Reading
- £3,800 a month
- Full-time
Quick apply
National Account Manager - 12 month secondment
PepsiCo —Reading
- Microsoft Powerpoint
- Business development
- Analysis skills
6d
CV Sales Executive
Hartwell PLC —Reading
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
- Employee discount
Quick apply
Business Development Executive
Coach Travel Group —Reading
- £40,000 - £43,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Research
Quick apply
4d
MSP, Partner Account Manager - Recruitment
Egnyte —Reading
- £54,000 - £60,000 a year
- Full-time
- Remote
- Communication skills
- Employee assistance programme
- Gym membership
Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee discount
Account Executive
REL Field Marketing —Reading
- £28,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Sales Executive
Grundon —Beenham
- Full-time
- Business development
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
11d
Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Team management
- Travel
- Leadership
- Life insurance
- Referral programme
Quick apply
Commercial Executive
English Provender Company —Reading
- £27,000 a year
- Full-time
- Business development
- Quality control
- Organisational skills
Quick apply
Account Manager - Catering & Hospitality
BaxterStorey UK —Earley
- £50,000 a year
- Full-time
- Customer service
- Continuous improvement
- Budgeting
- Employee assistance programme
- Employee discount
Quick apply
10d
Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Oxford
- £35,875 a year
- Full-time
- Remote
- Business development
- Presentation skills
- Referral programme
Quick apply
Business Development Manager
Mysoft —Church Crookham
- £40,000 a year
- Full-time
- Hybrid work
- Business development
- Travel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Trainee Account Executive (HF13537435)
Flourish —Farnham
- £30,000 - £35,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
Quick apply

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sales executive jobs near theale, eng

Customer Services Manager (Contact Centre)

Healthxchange -
Reading

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Job details

£40,000 - £45,000 a year
7 days ago

Benefits

Company pension
Work from home
Employee assistance programme
Employee discount

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Stakeholder liaison
Process improvement
Microsoft Office Suite
Complaint handling
Team management
Organisational skills
Management reporting
Customer interaction
Training & development
Rota coordination

Full job description

Customer Services Manager (Contact Centre)

Location: Reading, WFH 2 days/week

Reporting to: Customer Experience Director

Hours: Monday - Friday

Salary: £40,000 - £45,000 + annual bonus

About Healthxchange:

Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8, and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.

About the role:

The Customer Services Manager plays a pivotal role in providing strong leadership, coaching, and support to a team of Customer Services Executives. This individual will ensure that the team delivers exceptional service to our customers at all times while adhering to compliance and regulatory requirements. A key aspect of the role involves driving team performance through coaching and training, with a constant focus on improving customer satisfaction and retention.

Responsibilities:

Ensure a commercial focus within the team, seeking opportunities to grow customer spend, including identifying opportunities and sharing these with our sales teams.

Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention.

Ensure all compliance requirements are met and work closely with the Quality team to support compliance and regulatory requirements within the Customer Services team.

Lead by example and positively influence and contribute to team culture.

Conduct regular one to one meetings with team members to review individual and team performance.

Regularly review the quality of work delivered by the team through call recordings and assessment in line with the call quality requirements document.

Provide daily/weekly/monthly reporting on team performance, sharing insights and commentary as required.

Work closely with key stakeholders within the business to identify opportunities to improve existing procedures and seek to improvement streamlined policies to improve efficiencies.

Assist with answering customer calls and emails during busy periods to ensure department service levels are maintained.

Support with the recruitment and induction of new starters, including completing regular meetings during probation to ensure team members achieve the required level.

Manage the department shift and holiday rota to ensure sufficient staffing capacity to support incoming customer volumes and to maintain our service levels.

Manage team member timekeeping and absence in accordance with company policies.

Handle complaint escalations in line with agreed authorisation levels and coach team members to resolve customer complaints.

Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer, whilst balancing the commercial needs of the business.

Ensure all team members receive adequate training and support and support with the writing of department Standard Operating Procedures (SOP) and Work Instructions (WI).

Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.

Use Salesforce CRM to accurately record notes on customers accounts, ensuring a record of your customer interactions.

Provide support with ad-hoc projects and tasks as required

Requirements:

Line management experience as a team leader or manager within a customer services/contact centre environment (required)
Experience working in a regulated environment (Pharma preferred)
Coaching skills
Passion for delivering an exceptional customer experience.
Strong organisational skills.
Ability to work under pressure in a fast-paced environment.
Microsoft Office
CRM experience (Salesforce preferred)

Benefits:

Company pension, annual performance bonus, 25 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP, Birthday off Perk.

Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.

Apply Now

Refine Your Search

sales executive jobs in theale, eng

Customer Services Manager (Contact Centre)

Audi Corporate Account Executive

JUNIOR SALES ADVISOR

Account Executive (FMCG/Creative Agency)

Business Development Manager – IT, Cyber Security & AI Governance

Indoor Telesales Executive - Part Time

JUNIOR SALES CONSULTANT

National Account Manager - 12 month secondment

CV Sales Executive

Business Development Executive

MSP, Partner Account Manager - Recruitment

Service Business Operations Manager

Account Executive

Sales Executive

Key Account Manager

Commercial Executive

Account Manager - Catering & Hospitality

Business Development Manager (BDM) - Oxford- Circa 41k Package - 53k OTE Uncapped

Business Development Manager

Trainee Account Executive (HF13537435)

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