Equipment engineer Work, Jobs in Thornton Heath, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
11d
Engineer
Elis —Camberwell
- £45,000 - £47,000 a year
- Call to connect
- Schematics
- Microsoft Office
- Continuous improvement
- Employee assistance programme
Pump Service Engineer
Waste Water Solutions Ltd —Potters Bar
- From £100,000 a year
- Overtime
- Maintenance
- Electrical experience
- Plumbing
- Annual leave
Quick apply
MPS Field Engineer
Commercial —South East London
- £36,000 - £39,000 a year
- Full-time
- IT
- In-person
- Employee assistance programme
Quick apply
Field Service Engineer (Bromley)
Petroassist UK Limited —Bromley
- Up to £38,000 a year
- Overtime
- Customer service
- Maintenance
- Mechanical knowledge
Quick apply
14d
Electrical Project Manager / Junior Project Manager
Redlands Electrical Ltd —Thames Ditton
- £40,000 - £55,000 a year
- Full-time
- Customer service
- Microsoft Office
- Continuous improvement
Quick apply
7d
Software Engineer, Junior / Graduate (m/f/*)
Quaisr —London
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
- Annual leave
Audio Engineer
Formula 1 —Biggin Hill
- Full-time
- AutoCAD
- Schematics
- IT
- Store discount
- Annual leave
Dishwasher Engineer
Bailey & Bowes Recruitment —London
- From £42,000 a year
- Full-time
- Plumbing
- Kitchen experience
Quick apply
Project Manager - Onboarding / Site Implementation
Hozah —Croydon
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Project management
- Contracts
- Software development
Quick apply
4d
Automation Maintenance Engineer - Pool
Royal Mail Group —Romford
- £54,791 a year
- Overtime
- Annual leave
Electrical / Mechanical Engineer
BT —Croydon
- From £44,800 a year
- Overtime
- Engineering
- Supervising experience
- Driving
- Annual leave
- Employee assistance programme
Audio Visual Field Service Engineer
Design Integration Ltd. —London
- Overtime
- Schematics
- Travel
- In-person
- Annual leave
Quick apply
IT Support Engineer
SMG Business Solutions Ltd —East London
- £31,000 - £35,000 a year
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Quick apply
6d
Network Design Engineer
Google —London
- £100,000 - £103,000 a year
- Computer Science
- Engineering
- System design
Workshop Manufacturing Engineer
University College London —London
- £43,981 - £52,586 a year
- Full-time
- CAD
- Engineering
- University
- Annual leave
- Employee assistance programme
Emergency Maintenance Engineer
TravelodgeHotels —Croydon
- £31,000 a year
- Overtime
- Hotel
- IT
- Employee discount
Quick apply
Electrical Project Manager
M&E Connect LTD —Croydon
- £70,000 - £95,000 a year
- Full-time
- Project management
- Organisational skills
- Construction experience
Quick apply
5d
Audio Visual Engineer
Foxtel Services Ltd —London
- £30,000 - £35,000 a year
- Full-time
- Schematics
- English
- Driving
- Sick pay
Quick apply
9d
Post Production Engineer
Warner Bros. Discovery —London
- Full-time
- Assembly
- Computer networking
- IT
11d

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
11 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

equipment engineer jobs in thornton heath, gtl

Helpdesk Technician (1st line)

Engineer

Pump Service Engineer

MPS Field Engineer

Field Service Engineer (Bromley)

Electrical Project Manager / Junior Project Manager

Software Engineer, Junior / Graduate (m/f/*)

Audio Engineer

Dishwasher Engineer

Project Manager - Onboarding / Site Implementation

Automation Maintenance Engineer - Pool

Electrical / Mechanical Engineer

Audio Visual Field Service Engineer

IT Support Engineer

Network Design Engineer

Workshop Manufacturing Engineer

Emergency Maintenance Engineer

Electrical Project Manager

Audio Visual Engineer

Post Production Engineer

I want to receive the latest job alerts for equipment engineer in thornton heath, gtl

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