Social housing officers Work, Jobs in Thrupp, Gls (with Salaries)

Feedback Housing Officer x4
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- Hybrid work
- English
- Travel
- Communication skills
Quick apply
3d
Housing Solutions - Homelessness and Accommodation Officer
PublicaGroup —Cirencester
- £33,341 - £34,799 a year
- Hybrid work
- Driving
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Rents Housing Officer x3
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- Hybrid work
- English
- Travel
Quick apply
3d
Prevention Housing Officer x 2
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- Customer service
- English
- Travel
Quick apply
3d
Supported Housing Officer
Swindon Borough Council —Swindon
- £38,220 a year
- Part-time
- Hybrid work
- English
- Travel
Quick apply
3d
Independent Living Scheme Officer
Bromford —South Gloucestershire
- £27,945 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Employee assistance programme
- Sick pay
12d
Housing Solutions - Accommodation Coordinator
PublicaGroup —Cirencester
- £25,600 - £29,523 a year
- Hybrid work
- Travel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Enforcement Housing Officer
Swindon Borough Council —Swindon
- £38,220 a year
- Full-time
- English
- Travel
- Organisational skills
Quick apply
3d
Sheltered Housing Officer
Swindon Borough Council —Swindon
- £32,597 a year
- Full-time
- Customer service
- English
- Travel
Quick apply
3d
Scheme Officer
Bromford —Churchdown
- £27,945 a year
- Full-time
- Hybrid work
- Travel
- Employee assistance programme
- Sick pay
Strategic Housing Specialist
PublicaGroupCDC —Cirencester
- £48,508 - £48,817 a year
- Microsoft Access
- Microsoft Office
- Analysis skills
- Annual leave
- Employee assistance programme
Partnerships Officer
GreenSquareAccord —Chippenham
- £27,000 a year
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
University Guarantor Officer
University of Bath —Bath
- £31,236 - £37,694 a year
- Part-time
- Customer service
- University
- Communication skills
- Annual leave
- Employee discount
11d
Housing Options Officer
Swindon Borough Council —Swindon
- £34,434 a year
- Full-time
- English
Quick apply
2d
Homefinding and Brokerage Officer
Swindon Borough Council —Swindon
- £34,434 a year
- Full-time
- English
- Contracts
- Negotiation
Quick apply
5d
Senior Housing Support Worker
BRC Jobs —Swindon
- £29,696 - £36,576 a year
- Full-time
- Mentoring
- IT
- Communication skills
Quick apply
4d
Senior Service Coordinator (Specialist Housing & Support)
BRC Jobs —Bristol
- £17.29 an hour
- Full-time
- Supervising experience
- Mentoring
- Organisational skills
- Annual leave
Quick apply
Senior Support Worker
Threshold —Swindon
- £29,696 - £36,576 a year
- Weekend availability
- Customer service
- Microsoft Office
- Driving
- Health & wellbeing programme
- Sick pay
Quick apply
5d
Housing and Support Officer
Derventio Housing Trust —Swindon
- £26,500 - £28,000 a year
- Weekend availability
- Communication skills
Scheme Manager - Extra Care
LiveWest —Bristol
- £26,500 - £29,500 a year
- Annual leave
- Employee discount
12d

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Feedback Housing Officer x4

Swindon Borough Council -
Swindon

Quick apply

Job details

Full-time
£38,220 a year
3 days ago

Qualifications

English
Communication skills

Full job description

Feedback Housing Officer

Ref: 176804-2

Salary: £38,220 p.a. plus benefits

37 hours per week

Swindon Borough Council are on an exciting journey to transform service delivery. We want our town to be the best it can be. Our ambitious vision in the new Swindon Plan is supported by realistic transformation programmes, with the people of Swindon at their heart. Because that’s who we’re doing it for – the communities and businesses that make our town great. As part of the Council, you’ll support a friendly local authority making decisions with real impact. It’s all for better public services. Better processes. And a better quality of life, for everyone. Join us, and Swindon will be better with you.

Your next role

The Feedback Housing Officer will act as the central point of contact for housing complaints, enquiries, and feedback, managing a caseload to ensure timely, compliant, and customer-focused resolutions in line with the Housing Ombudsman’s Complaint Handling Code.

You will investigate cases across service areas, engage directly with residents, councillors, and MPs, and produce clear, evidence-based responses while ensuring residents’ voices are at the heart of the process.

You will analyse complaint trends to identify root causes and support continuous service improvement, while ensuring accurate record-keeping and compliance with statutory and corporate requirements. Working collaboratively across teams, you will help embed a culture of early resolution, and ensure risks are appropriately identified and escalated.

The successful candidate will demonstrate strong knowledge of housing management, excellent communication skills, and the ability to manage complex casework, with a proactive approach to improving customer experience and service delivery.

You must be fluent in the English language (as a requirement of Part 7 of the Immigration Act “for the effective performance of a customer-facing role”).

The ability to travel throughout the Borough will be required and access to a car.

The team operates a hybrid working model with all practitioners expected to be in the office for a minimum of two days per week.

You will be subject to an enhanced Disclosure and Barring Service Check.

Your next package

Please see our Rewards and Benefits offer for more details.

As an employee, you will receive a diverse and exciting environment in which to work, encouraging creativity and innovation whilst recognising the need to support ongoing personal development and a flexible work life balance.

For Swindon to thrive in the future, we need to lay the foundations now. It’s why our regeneration and transformation programmes are already underway. So, you’ll be joining us at an exciting time on our journey. We’ll look to you to share your knowledge, influence decisions and drive real, positive change. With your contributions, we’ll achieve our vision of a prosperous, re-vitalised Swindon together. And you’ll be proud to say it was made better with you.

Please see our Vision and Values page for more details and our new Swindon Plan.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Your next steps

Please read the role profile, which is available in the documents section to the righthand side of the page. To submit an application for this role, select Quick Apply.

We reserve the right to close this vacancy early so early applications are encouraged.

For further information about the role please contact Rob Anscombe, Quality & Performance Housing Manager, [email protected]

As an inclusive employer, we welcome applications from a diverse range of communities, and in particular disabled people and people from ethnic minorities. Read our statement of commitment to equality & inclusion.

If you are experiencing technical issues submitting your application, please email [email protected]

Closing Date: 05 August 2026

Interview Date: By Appointment

Quick apply

Refine Your Search

social housing officers jobs in thrupp, gls

Feedback Housing Officer x4

Housing Solutions - Homelessness and Accommodation Officer

Rents Housing Officer x3

Prevention Housing Officer x 2

Supported Housing Officer

Independent Living Scheme Officer

Housing Solutions - Accommodation Coordinator

Enforcement Housing Officer

Sheltered Housing Officer

Scheme Officer

Strategic Housing Specialist

Partnerships Officer

University Guarantor Officer

Housing Options Officer

Homefinding and Brokerage Officer

Senior Housing Support Worker

Senior Service Coordinator (Specialist Housing & Support)

Senior Support Worker

Housing and Support Officer

Scheme Manager - Extra Care

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