Customer experience manager Work, Jobs in Tongwynlais, Crf (with Salaries)

Customer Success Manager
Unify Limited —Caerphilly
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- APIs
- In-person
- Free parking
- Work from home
Quick apply
In-House Marketing Manager
FitPro Lead Gen —Nantgarw
- £30,000 a year
- Full-time
- Social media management
- In-person
- Communication skills
- Relocation assistance
Quick apply
9d
PRIVATE HIRE SALES EXECUTIVE
Adventure Travel —Cardiff
- £35,000 - £38,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Sales
Quick apply
Customer Manager
Network Rail —Cardiff
- £46,701 - £56,963 a year
- Full-time
- Hybrid work
- Travel
- Contracts
- Negotiation
- Employee discount
2d
Customer Service Advisor
Eakin Healthcare —Cardiff
- £26,719.50 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
- Referral programme
Quick apply
13d
Senior Cleaning Operations Manager
Diverse Commercial Solutions Ltd —Newport
- £45,000 - £48,000 a year
- Weekend availability
- Customer service
- Travel
- Organisational skills
- Free parking
Quick apply
13d
Regional Manager (Lift Industry)
Pickerings Lifts —Cardiff
- Full-time
- Microsoft Outlook
- IT
- In-person
- Free parking
- Annual leave
Quick apply
Customer Success Manager
LEAP Legal Software —Cardiff
- £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
14d
Accounts Administrator
Universal Resource Trading Ltd —Caerphilly
- £14.50 - £16.00 an hour
- Overtime
- Sales
- ERP systems
- Administrative experience
- Free parking
- Paid training
Quick apply
7d
Customer Experience Specialist - Night Team
ANNA —Cardiff
- Night shift
- Remote
- Communication skills
- Annual leave
- Employee discount
1d
Customer Service Coordinator
Cross Accounting Service —Cardiff
- £27,500 a year
- Full-time
- Customer service
- QuickBooks
- In-person
- Free parking
Quick apply
6h
General Office Administrator
Universal Resource Trading Ltd —Caerphilly
- £14.50 - £16.00 an hour
- Overtime
- Laboratory experience
- Administrative experience
- IT
- Free parking
- Paid training
Quick apply
7d
Business Development Manager
Rotamec —Cwmbran
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Employee assistance programme
Quick apply
Operations Delivery Manager
Network Rail —Cardiff
- £43,588 - £57,464 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Driving
- Leadership
- Employee discount
Leisure Team Leader
Village Hotels - Cardiff - Leisure —Cardiff
- Part-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Customer Experience Manager
Sainsbury's —Cwmbran
- From £32,700 a year
- Management
- Leadership
- Employee discount
8d
Audi Business Development Manager
Mon Motors —Cardiff
- £27,000 - £50,000 a year
- Full-time
- Sales
- Business development
- Driving
- Work from home
- Employee discount
Quick apply
4d
Senior Operations Manager - Customer Service
Capital on Tap —Cardiff
- £500 - £750 a week
- Customer service
- Analysis skills
- Financial services
System Development & Application Manager
Hafod —Cardiff
- £54,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- IT
13d
Customer Success Manager (Marketing/SEO)
Time To Scale —Magor
- £32,000 a year
- Full-time
- Hybrid work
- Salesforce
- Travel
- Annual leave
Quick apply
6d

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customer experience manager jobs near tongwynlais, crf

Customer Success Manager

Unify Limited
Caerphilly

Quick apply

Job details

Permanent | Full-time
£35,000 - £38,000 a year

Benefits

Free parking
Work from home
Private medical insurance
Life insurance

Qualifications

Microsoft Powerpoint
Law
Proposal writing
B2B
Relationship management
APIs
SaaS
AI
Account management
Communication skills
Time management

Full job description

Customer Success Manager - SaaS

Hybrid – 2 days in the office (Caerphilly)

Salary: £35,000–£38,000 + Commission + £300 monthly car allowance

Travel: 2–4 days per month for client visits

Our client is an award-winning technology company helping organisations prepare for a net zero and a digital future.

The Role

This is a hybrid Customer Success and Account Management role focused on onboarding, adoption, value realisation, and growth across key client accounts.

The successful candidate will act as the primary point of contact for customers post-sale, ensuring smooth onboarding, strong engagement, and long-term success. They will work closely with commercial, product, and technical teams (software developers) to help clients maximise value from the SaaS platform. They will report into and work closely with the Commercial Manager to support account growth and revenue objectives.

This role would suit someone who enjoys combining relationship management with technology, problem-solving, and digital innovation.

Key Responsibilities

They will:

 Manage and grow relationships with key client accounts across multiple sectors

 Act as the primary point of contact for onboarding, support, and success planning

 Translate client needs into clear project briefs and delivery plans

 Ensure successful project delivery on time and within scope

 Monitor platform usage and account performance, identifying opportunities to improve

adoption and impact

 Produce regular client reports, impact summaries, and presentations

 Lead renewal conversations and identify expansion opportunities

 Prepare quotes and contribute to proposal writing for renewals, upsells, and new

opportunities within existing accounts

 Support commercial processes in collaboration with the Commercial Manager

 Represent the business at meetings, workshops, and industry events

 Configure demo environments and support technical walkthroughs

 Deliver product demonstrations to both technical and non-technical audiences

 Create customer-facing resources such as guides, slide decks, and video walkthroughs

 Build sample AI workflows or LLM-powered use cases within the platform to support

demonstrations and onboarding.

They will be expected to confidently walk customers through technical workflows without relying heavily on engineering support.

Essential Experience and Requirements

The ideal candidate will have:

 Proven experience in Customer Success, Account Management, or B2B relationship

management

 Prior experience in a customer-facing role within a B2B SaaS company where the product

had meaningful technical complexity

 Experience preparing quotes and contributing to proposal writing in a commercial

environment

 Experience working with or demoing SaaS platforms or developer tools.

 Comfort navigating technical concepts such as APIs, LLMs, prompt engineering, or agent-

based workflows (they do not need to build them from scratch, but must be able to

understand and clearly explain them)

 Ability to independently learn new software tools and confidently deliver product

demonstrations

 Strong stakeholder engagement and communication skills

 Commercial awareness and ability to identify growth opportunities

 Confidence using CRMs, dashboards, and collaboration tools

 Experience creating customer-facing materials (e.g. Canva, Loom, OBS, PowerPoint, or

similar tools)

 Strong organisational and time-management skills

Desirable / Nice to Have

 Hands-on experience with AI platforms, chatbot builders, or no-code/low-code automation tools

 Familiarity with RAG (Retrieval-Augmented Generation), vector databases, or agentic AI

workflows

 Basic understanding of APIs, webhooks, or integration platforms (e.g. Zapier, Make)

 Experience configuring integrations or building lightweight automation workflows

 Background in digital learning, education technology, or workforce development

Personal Attributes

The successful candidate should:

 Be proactive and take ownership

 Demonstrate a strong “can do” attitude

 Be naturally curious and eager to learn

 Go the extra mile for clients and colleagues

 Be comfortable suggesting new ideas and improvements

 Work collaboratively and thrive as part of a growing team

 Be motivated by purpose-driven work and the impact of learning technology

What We Offer

 Salary: £35,000 - £38,000 + annual performance bonus

 Hybrid and flexible working (home and office-based)

 Opportunities for professional growth within a fast-scaling business

 Collaborative, innovative culture focused on impact and learning

Benefits:

 Free parking

 Life insurance

 Private medical insurance

 Work from home

Please apply by submitting your latest CV for immediate review by our Talent team

Pay: £35,000.00-£38,000.00 per year

Work Location: Hybrid remote in Caerphilly (Caerphilly)

Quick apply

Refine Your Search

customer experience manager jobs in tongwynlais, crf

Customer Success Manager

In-House Marketing Manager

PRIVATE HIRE SALES EXECUTIVE

Customer Manager

Customer Service Advisor

Senior Cleaning Operations Manager

Regional Manager (Lift Industry)

Customer Success Manager

Accounts Administrator

Customer Experience Specialist - Night Team

Customer Service Coordinator

General Office Administrator

Business Development Manager

Operations Delivery Manager

Leisure Team Leader

Customer Experience Manager

Audi Business Development Manager

Senior Operations Manager - Customer Service

System Development & Application Manager

Customer Success Manager (Marketing/SEO)

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