System support specialist Work, Jobs in Towcester, Nth (with Salaries)

Order Processing & Portal Coordinator
Ty Nant Water —Northampton
- £35,000 a year
- Full-time
- ERP systems
- In-person
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
5d
Registration Officer Citizenship and Systems
Milton-Keynes-Council —Milton Keynes
- £33,119 - £37,563 a year
- Management
- Databases
- Presentation skills
- Annual leave
- Work from home
1d
Maintenance and Contracts Co-ordinator - Full Time
Levant —Leighton Buzzard
- £29,500 - £32,500 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
Quick apply
4d
Planning Consultant
Green Retreats —Aylesbury
- £32,000 a year
- Full-time
- CRM software
- Mentoring
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
13d
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- Up to £250,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Deputy Manager - Banbury Lodge
UK Addiction Treatment Centres —Banbury
- £40,000 a year
- Full-time
- Rehabilitation centre
- Budgeting
- Training & development
- Free parking
- Health & wellbeing programme
Quick apply
Facilities Coordinator
ABM UK —Northampton
- Full-time
- Microsoft Word
- Supervising experience
- Organisational skills
- Employee discount
Quick apply
8d
System Support Specialist
CEVALogistics —Banbury
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
IT Support Technician 1st Line
The Computer Doctors Ltd —Northampton
- From £26,436.80 a year
- Full-time
- Maintenance
- In-person
- Free parking
Quick apply
11d
Control Room and Mobile Patrol Officer
Aegis Support Services —Wolverton
- £13.45 an hour
- Full-time
- Computer literacy
- Bachelor's degree
- Driving
Quick apply
Customer Success Agent
Lanas Healthcare Technology Ltd —Milton Keynes
- Monday to Friday
- Continuous improvement
- Typing
- Communication skills
- Annual leave
- Work from home
Quick apply
12h
Sexual Offences Liaison Officer
Northamptonshire Police —Kettering
- £38,094 a year
- Full-time
- Presentation skills
- Communication skills
- Flexible schedule
6d
4 Year Technical Degree Apprentice (IT & Technology)
Unisys —Milton Keynes
- Full-time
- Data analysis skills
- Analysis skills
- Organisational skills
Centre Manager - Banbury Lodge
UK Addiction Treatment Centres —Banbury
- £45,000 - £50,000 a year
- Full-time
- Management
- Rehabilitation centre
- Budgeting
Quick apply
Transport Administrator – Specialist Haulage
RJC Lowloaders Ltd —Rushden
- £41,600 a year
- Full-time
- Computer literacy
- Organisational skills
- Computer skills
- Free parking
Quick apply
Trainee Customer Service Representative (CSR)
The Pollard Group —Buckingham
- £21,200 - £25,000 a year
- Full-time
- Hybrid work
- CRM software
- Computer literacy
- Organisational skills
Quick apply
Intelligence and Incident Response Co-ordinator
Wilson James —Milton Keynes
- £14.58 an hour
- Customer service
- Data analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Payment Support Advisor
Amplius —Milton Keynes
- £19,033.82 - £34,498.80 a year
- Part-time
- Hybrid work
- Organisational skills
7d
Epitaxy Process Shift Engineer
Lumentum —Towcester
- Full-time
- Computer literacy
- Engineering
- Data analysis skills
Furniture Fittings Technical Advisor
Hafele UK Ltd —Rugby
- £28,613 a year
- Full-time
- CRM software
- Schematics
- Customer service
- Free parking
- Employee assistance programme
Quick apply
5d

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Order Processing & Portal Coordinator

Ty Nant Water -
Northampton

Quick apply

Job details

Full-time
£35,000 a year
5 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Customer communication
EDI
ERP systems
ERP software
B2B
Customer support
Order processing
Communication skills
Supply chain customer service

Full job description

About Ty Nant Group

Ty Nant Group is the fastest-growing bottled water company in the UK. Our portfolio spans Ty Nant, TAU, Strathmore, Fonthill and Decantae, supported by four operating sites and a growing route to market. We are building a premium customer operation that is easy to deal with, accurate under pressure and capable of managing every order from receipt through to confirmed delivery.

Role purpose

To process customer orders accurately and on time across email, portal, EDI and other approved channels. The Coordinator will validate every order before release, maintain customer portal requirements and ensure operational colleagues receive complete, reliable information. The role is also fully trained to cover Customer Care & Delivery Coordination during holidays, sickness and exceptional peaks.

THE MANDATE

Create a clean, achievable order first time—then provide confident customer-care and

delivery cover whenever the team needs it.

What success looks like

Orders are entered right first time with accurate customer, product, price, quantity, address and delivery data.
Acknowledgements, portal updates and booking information meet customer-specific deadlines.
Stock, pricing, credit, lead-time or delivery conflicts are identified before warehouse release.
Customer Care & Delivery Coordination can be covered competently during planned and unplanned absence.

Key accountabilities

ORDER RECEIPT AND VALIDATION

Monitor approved order channels and identify new, amended, cancelled or duplicate orders promptly.
Validate customer account, purchase-order reference, delivery address, products, quantities, prices, requested date, delivery window and special instructions.
Resolve missing or conflicting information with the appropriate customer, Sales, Finance or Operations contact before releasing the order.
Apply agreed order cut-offs, lead times and approval controls consistently, escalating exceptions rather than making unsupported commitments.

ERP AND CUSTOMER PORTALS

Enter and maintain orders accurately in Ty Nant 360, preserving source documents and a clear audit trail.
Complete customer-portal, EDI or web-based requirements, including acknowledgements, booking information, amendments and status updates.
Send clear order acknowledgements and communicate any approved change to quantity, price, date or delivery conditions.
Maintain customer ordering instructions, portal guides, contact details and recurring requirements so another trained colleague can provide seamless cover.

OPERATIONAL RELEASE AND ORDER CONTROL

Confirm the order is complete and operationally achievable before it enters warehouse and transport workflows.
Highlight urgent, same-day, next-day or high-risk orders and ensure the correct operational teams are aware.
Coordinate authorised amendments after release, ensuring Production, Warehouse, Transport, Finance and Customer Care all receive the same information.
Track order-entry errors, recurring missing data and rework, helping the Manager remove root causes and automate routine steps.

CUSTOMER CARE & DELIVERY COORDINATION COVER

Maintain full working competence in the Customer Care & Delivery Coordinator role through scheduled training, practice and documented procedures.
During agreed cover periods, monitor the customer inbox and telephone queue, answer routine order and delivery queries and keep one clear owner for each open case.
Track delivery status, communicate material delays, obtain proof of delivery and confirm completed deliveries during cover periods.
Record shortages, damages, refusals or complaints accurately and hand specialist investigation to Quality, Finance, Transport or Operations as appropriate.
Return to the primary order-processing queue when the cover period ends, completing a clear handover of every open customer case.

Candidate profile

ESSENTIAL

Experience processing B2B customer orders in an ERP, order-management or distribution environment.
High accuracy and confidence checking product, price, quantity, address, date and customer-reference information.
Experience using customer portals, EDI platforms or other web-based ordering systems.
Strong written and verbal communication with the confidence to clarify incomplete or unachievable orders.
Ability to prioritise a time-sensitive queue and maintain a clear audit trail under pressure.
Willingness and capability to provide trained Customer Care & Delivery Coordination cover.

PREFERRED

Experience in drinks, FMCG, food, manufacturing, hospitality supply or distribution.
Experience with major retail, wholesale or foodservice customer portals.
Understanding of palletised distribution, delivery slots, PODs and transport booking references.
Experience improving order-entry controls, standard operating procedures or ERP workflows.

How you will lead and work

Precise, organised and unwilling to pass incomplete information into the operation.
Helpful and professional with customers while remaining clear about what can be delivered.
Comfortable switching from focused order work to customer-facing cover when required.
Leaves accurate notes, follows procedures and makes it easy for colleagues to continue the work.

Reward and benefits

Competitive salary, dependent on experience.
Discretionary annual Group performance bonus.
Company pension scheme with a 5% employer contribution.
Life assurance at four times salary.
25 days’ holiday, increasing to 28 days with service, plus bank holidays.
Role-specific systems, portal and professional development training.
Employee assistance and wellbeing support, Ty Nant Group product allowance, employee discount and free on-site parking.

This role profile describes the principal accountabilities of the position. It is not exhaustive and may evolve as the Group, customer operation and systems develop. Bonus and benefit arrangements are subject to eligibility, scheme rules and the terms confirmed in the employment contract. Ty Nant Group is committed to creating an inclusive workplace and welcomes applications from suitably qualified candidates from all backgrounds. Appointment is subject to eligibility to work in the UK and any role-appropriate pre-employment checks

Pay: £35,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

system support specialist jobs in towcester, nth

Order Processing & Portal Coordinator

Registration Officer Citizenship and Systems

Maintenance and Contracts Co-ordinator - Full Time

Planning Consultant

IT Service Desk Apprentice

Deputy Manager - Banbury Lodge

Facilities Coordinator

System Support Specialist

IT Support Technician 1st Line

Control Room and Mobile Patrol Officer

Customer Success Agent

Sexual Offences Liaison Officer

4 Year Technical Degree Apprentice (IT & Technology)

Centre Manager - Banbury Lodge

Transport Administrator – Specialist Haulage

Trainee Customer Service Representative (CSR)

Intelligence and Incident Response Co-ordinator

Payment Support Advisor

Epitaxy Process Shift Engineer

Furniture Fittings Technical Advisor

I want to receive the latest job alerts for system support specialist in towcester, nth

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