Customer success manager Work, Jobs in Tower Hamlets (with Salaries)

Global Account Manager
The Gresham Group —London
- CRM software
- Analysis skills
- Presentation skills
14d
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Front of House Manager
BidvestNoonan —London
- £45,000 a year
- Full-time
- Customer service
- Hotel
- Continuous improvement
Quick apply
3d
Partnerships Development & Account Executive
Professional Development Group —London
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
- Annual leave
- Flexitime
Quick apply
Business Development Manager
EcoScent —London
- From £35,000 a year
- Full-time
- CRM software
- Hospitality
- Business development
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
Quick apply
Customer Success Manager
Juicebox —London
- £110,000 - £160,000 a year
- Full-time
- AI
Technical Customer Success Manager
Mux —London
- £80,000 - £95,000 a year
- Full-time
- Engineering
- Bachelor's degree
- Café
- Annual leave
- Life insurance
Partner Success Manager, UK
Actionstep —London
- £65,000 - £75,000 a year
- Full-time
- Remote
- Travel
- Communication skills
- Analytics
- Life insurance
Quick apply
5d
EMEA Customer onboarding Lead
Digital Realty —London
- Full-time
- Supervising experience
- Bachelor's degree
- Continuous improvement
Global Head of Customer Experience & Success (Sales Team)
SEMrush —London
- £320,000 - £365,000 a year
- Employee assistance programme
9d
Customer Success Manager - UK
Masabi —London
- Full-time
- Remote
- Life insurance
National Account Manager - Franchise
Indeed —London
- £53,000 - £83,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Bachelor's degree
- Travel
- Profit sharing
- Annual leave
Quick apply
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Travel
Quick apply
Senior Client Success Manager, Enterprise
Indeed —London
- £39,000 - £72,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Manager, Customer Success Management
SailPoint —London
- £62,600 - £116,200 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
Client Services & Operations Manager
Roar Fitness —London
- £30,000 - £35,000 a year
- Weekend availability
- Data analysis skills
- Front desk
- Budgeting
- Health & wellbeing programme
- Gym membership
Quick apply
14d
Account Manager
Bookedit —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Work from home
Quick apply
4d
Senior Manager, Sales - Account Management
Remote —London
- £180,050 - £270,100 a year
- Remote
- English
- Presentation skills
- Leadership
- Annual leave
- Gym membership
Senior Customer Operations Manager
tiney —London
- Hybrid work
- Data analysis skills
- AI
- Annual leave
- Work from home

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customer success manager jobs near tower hamlets

Global Account Manager

The Gresham Group -
London

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Job details

Permanent
14 days ago

Qualifications

CRM software
Account-based growth strategy development
Client engagement
Stakeholder liaison
Internal department liaison
Analysis skills
Presentation skills
Partnership building
Contract renewal support
Customer renewal management
Churn prevention
Relationship management
Account management
Communication skills

Full job description

The Global Account Manager (London) owns and grows Greshamâ€™s Prime EDM client relationships across the UK and EMEA, acting as the primary commercial point of contact for a portfolio of 26 enterprise accounts spanning banks, investment managers and corporates.

This role directly protects and expands Greshamâ€™s recurring revenue base, ensuring clients renew with confidence, adopt new functionality, and see Gresham as a long-term strategic partner rather than a vendor â€” working hand in hand with Product, Professional Services and Customer Success to do it.

Key Responsibilities

Own the end-to-end commercial relationship for a 26-account Prime EDM portfolio, acting as the trusted senior point of contact for renewals, expansion and escalation.
Build and execute account growth plans that identify cross-sell and upsell opportunities across the wider Gresham product suite, in partnership with Product and Sales.
Lead commercial negotiations and manage the renewal cycle across the full portfolio, protecting and growing recurring revenue and minimising churn risk.
Partner closely with Customer Success and Professional Services to ensure clients are adopting product functionality and realising measurable value from their Gresham investment.
Act as the clientâ€™s internal advocate, feeding market and account intelligence back into Product and Leadership to help shape roadmap and go-to-market priorities.
Maintain accurate account plans, pipeline and forecast data, providing regular reporting on portfolio health directly to the CEO.

Essential Skills & Experience

Proven experience in a Global Account Manager, Key Account Manager or senior Client Relationship role, ideally managing enterprise accounts within financial services or fintech.
Track record of owning commercial relationships with C-level and senior stakeholders at banks, investment managers or corporates.
Demonstrated ability to grow and retain a large, multi-account portfolio, including managing renewals, negotiations and expansion opportunities at scale.
Strong commercial and analytical skills, with confidence presenting account plans, forecasts and portfolio health directly to senior leadership.
Excellent written and verbal communication skills, with the ability to build trusted relationships across client organisations and internally across Product, Customer Success and Professional Services.

Desirable Skills

Prior experience with EDM, data automation, reconciliation or capital markets data platforms.
Familiarity with Prime EDM, or comparable enterprise data management products.
Experience operating in a UK/EMEA regional coverage model, working with clients and colleagues across multiple markets.
CRM proficiency (e.g. Salesforce, HubSpot) for pipeline, forecasting and account planning.

Equal Opportunities Statement
At Gresham, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We actively encourage applications from individuals of all backgrounds and are dedicated to providing a workplace where everyone feels valued, respected and supported.

We make employment decisions based on merit, skills and potential, and do not discriminate based on any protected characteristic. We are also committed to making reasonable adjustments throughout the recruitment process and employment lifecycle.

Apply Now

Refine Your Search

customer success manager jobs in tower hamlets

Global Account Manager

Contact Centre Operations Manager

Front of House Manager

Partnerships Development & Account Executive

Business Development Manager

Customer Experience Manager

Customer Success Manager

Technical Customer Success Manager

Partner Success Manager, UK

EMEA Customer onboarding Lead

Global Head of Customer Experience & Success (Sales Team)

Customer Success Manager - UK

National Account Manager - Franchise

Senior Customer Success Manager - UK

Senior Client Success Manager, Enterprise

Manager, Customer Success Management

Client Services & Operations Manager

Account Manager

Senior Manager, Sales - Account Management

Senior Customer Operations Manager

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