Director of customer experience Work, Jobs in Trafford, Gtm (with Salaries)

Head of Corporate Relationships
Together —Cheadle
- Full-time
- Management
- Leadership
Quick apply
Regional Operations Director - Places Leisure
Places for People —Manchester
- £80,000 - £90,000 a year
- Travel
- Contracts
- Leadership
- Annual leave
- Employee discount
Senior Contracts / Operations Manager
Sylk Flooring Ltd —Macclesfield
- £50,000 - £60,000 a year
- Full-time
- Project management
- Driving
- Travel
Quick apply
Head of Resourcing
Office for Standards in Education, Children's Services and Skills —Manchester
- £69,322 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
12d
Head of Contract Management
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Contracts
Account Director
Uinsure Ltd —Manchester
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Business development
- Gym membership
Quick apply
Automotive Community Services Director
VW Classic Club UK Ltd —Manchester
- £115,000 a year
- Marketing
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
14d
Private Jets Sales Consultant - £35,000pa + 10% Uncapped Commission
Air Charter Service —Cheadle
- £35,000 a year
- Full-time
- Customer service
- Travel
- Communication skills
Quick apply
High Net Worth Underwriter - Part Time
Together —Cheadle
- £300,000 a year
- Full-time
- Tax experience
Quick apply
3d
Senior Credit Manager
PYRAMID DISPLAY MATERIALS LTD —Manchester
- £45,000 - £55,000 a year
- Full-time
- ERP systems
- English
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
13d
Inventory Manager
PYRAMID DISPLAY MATERIALS LTD —Manchester
- £45,000 - £55,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- English
- Health & wellbeing programme
- Life insurance
Quick apply
13d
Senior Manager - Customer Services Strategy and Governance
The Co-operative Bank —Manchester
- Up to £90,000 a year
- Full-time
- Hybrid work
- Financial services
4d
Contracts Manager
Regenda Group —St Helens
- £75,500 a year
- Full-time
- Hybrid work
- Construction experience
- Communication skills
- Annual leave
- Employee assistance programme
2d
Head of Commercial - Digital
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Talent Acquisition Partner
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Sales
- Project management
- Bachelor's degree
- Health & wellbeing programme
- Work from home
Quick apply
Commercial Director
Korn Ferry —Ellesmere Port
- Full-time
- Sales
- In-person
- Business
- Free parking
Quick apply
10d
Office Supervisor
The Manchester Crematorium Ltd —Manchester
- £33,000 - £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Annual leave
- Bereavement leave
Quick apply
6d
Book Retail Operations Director
Libreria Colibri Books Ltd —Manchester
- £72,000 - £109,000 a year
- Full-time
- Customer service
- Merchandising
- Bachelor's degree
Quick apply
3h
Head of Communications
CarFinance247 —Manchester
- Up to £70,000 a year
- Monday to Friday
- Financial services
- AI
- Leadership
Quick apply

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director of customer experience jobs near trafford, gtm

Head of Corporate Relationships

Together -
Cheadle

Quick apply

Job details

Full-time

Benefits

Company pension
Private medical insurance

Qualifications

Management
Underwriting
Relationship management
Leadership

Full job description

Company Description

Benefits of working at Together

26 days holiday, and a day off for your birthday (increasing with service to 30 days), plus bank holidays
Free access to company holiday homes
Buy & sell holidays
Discretionary annual bonus plus an additional Shared Reward Bonus
Matched pension contribution
Health cash plan plus Private medical insurance
Life assurance and Critical illness cover
Travel season ticket loans and Ride to work scheme
Free local gym access
Local bar / restaurant discounts

–––––––––––––

Company Description

We’re Together. For over 50 years, we’ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans.

We take the time to understand our customers and our door is always open, so we can often help when other lenders can’t or won’t. Based in Cheadle, Cheshire, our 900 colleagues help our customers throughout the UK, backed by the power of a £7 billion loan book.

Job Description

As Head of Corporate Relationships, you will lead and manage a team of Portfolio Directors & Relationship Managers, responsible for the ongoing management and growth of the Corporate portfolio.

You will provide credit risk focused relationship management with a commercial edge, supporting the safe growth of customers within their Aggregate Credit Limit, as well as identifying when off track and providing structured support through turnaround strategies or consensual workout strategies. All whilst ensuring we deliver best in class portfolio relationship management.

As Head of Corporate Relationships, we are looking for someone to:

Manage the Corporate Portfolio Team to ensure the successful management of the portfolio – well managed growth whilst managing the risk profile, including early identification of customers potentially facing stressed & / or distressed situations, implementing turnaround strategies and techniques to minimize credit risk
Be a brand ambassador for the company, in all interactions with corporate customers and external advisors. Fundamental in enhancing the reputation of the business and driving how we interact and support our key corporate customers, to ensure that we are maximising mutually beneficial relationships
Challenge and manage team members on case strategy and act as mandated authority for customer management strategy decisions; ensuring the team are supported to maximise the growth of their respective portfolios
Manage the application and performance of aggregate credit limits (ACLs) across portfolio accounts
Introduce and manage the annual lending review of all corporate customers
Work with the first line Credit & Portfolio Risk team, and the Second Line Credit Risk team in the management and development of credit risk policies and standards, ensuring appropriate governance of changes and evidence of key controls
Regular reporting and analysis that informs all key stakeholders of the risks on the portfolios and performance against risk appetite
Work with the Corporate Recovery Team to support on appropriate strategies for key exposures

Qualifications

Essential

Leadership experience of managing/working as part of a high performing corporate lending team
Lending/underwriting experience across commercial and/or residential assets
Relationship management experience
Strong understanding of risk management principles across the credit lifecycle, credit analytics and policies
Experience of working with multiple stakeholders to improve the customer journey
Strong ability to lead and influence key stakeholders

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.

Additional Information

–––––––––––––

Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference – we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Click here for more information on our Recruitment Process

Please note that all successful applicants will undergo relevant employment reference, financial and criminal record checks.

#TMHP

Quick apply

Refine Your Search

director of customer experience jobs in trafford, gtm

Head of Corporate Relationships

Regional Operations Director - Places Leisure

Senior Contracts / Operations Manager

Head of Resourcing

Head of Contract Management

Account Director

Automotive Community Services Director

Private Jets Sales Consultant - £35,000pa + 10% Uncapped Commission

High Net Worth Underwriter - Part Time

Senior Credit Manager

Inventory Manager

Senior Manager - Customer Services Strategy and Governance

Contracts Manager

Head of Commercial - Digital

Hire Desk Team Leader

Talent Acquisition Partner

Commercial Director

Office Supervisor

Book Retail Operations Director

Head of Communications

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