Product support Work, Jobs in Truro, Eng (with Salaries)

ICT Helpdesk Analyst - 6 month Fixed Term
Rodda's —Redruth
- £30,000 a year
- Temporary
- Software troubleshooting
- IT
- In-person
- Free parking
- Employee discount
Quick apply
7d
Production Operative
Callestick Farm Cornish Ice cream —Truro
- £12.75 an hour
- Overtime
- Hospitality
- In-person
- Mechanical knowledge
- Free parking
- Employee discount
Quick apply
Post Office Assistant
The Old Mill Village Shop Ltd —Truro
- £12.85 - £14.00 an hour
- Part-time
- Customer service
- Merchandising
- Basic maths
- Free parking
- Store discount
Quick apply
Cyder Technician
Healeys Cornish Cyder Farm —Truro
- £12.71 - £15.00 an hour
- Full-time
- In-person
- Employee discount
Quick apply
6h
UK Sales Assistant (Chain 3)
Mountain Warehouse —Truro
- £11.40 - £12.71 an hour
- Part-time
- Sales
- Warehouse experience
- Annual leave
- Employee assistance programme
Quick apply
13d
Sales Operations Coordinator
S W Commercials Ltd —Truro
- From £28,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Free parking
Quick apply
Gym Duty Manager
Snap Fitness Truro —Truro
- £28,000 - £32,000 a year
- Full-time
- Bilingual
- Customer service
- Merchandising
- Employee discount
- Gym membership
Quick apply
Editor - gasworld US
gasworld.com Limited —Truro
- £35,000 - £39,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Work from home
- Sick pay
Quick apply
1d
Store Assistant
Aldi —Truro
- £13.50 - £14.47 an hour
- Day shift
- Customer service
- Annual leave
Postperson with Driving
Royal Mail Group —Truro
- £13.68 an hour
- Part-time
- Employee discount
Assistant Roaster
Origin Coffee —Truro
- Hospitality
- Annual leave
- Employee assistance programme
11d
External Sales Representative - Cornwall
GRS Group —Newquay
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Sales
- IT
- Employee assistance programme
Quick apply
11d
Technical Sales Coordinator
WISKA UK Ltd —St. Columb
- From £26,465.40 a year
- Full-time
- Sales
- Microsoft Office
- In-person
- Free parking
Quick apply
6d
HSEQ Manager - South West
GRS Group —Newquay
- Full-time
- Hybrid work
- Microsoft Office
- Mentoring
- Communication skills
- Employee assistance programme
Quick apply
11d
Studio Assistant
Consol —Truro
- £12.75 an hour
- Every weekend
- Sales
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
12d
Charity Shop Manager - Truro
iSightCornwall —Truro
- From £28,080 a year
- Full-time
- Management
- In-person
- Communication skills
- Annual leave
- Sick pay
Quick apply
4h
Golf Event Manager / Support - Self Employed
Amateur Golf Tour Limited —Cornwall
- £250 - £360 a day
- Hospitality
- Continuous improvement
- Organisational skills
Quick apply
Social Media & Content Executive
Ethica Diamonds —Newquay
- £12.71 an hour
- Part-time
- Social media management
- In-person
- Communication skills
- Store discount
- Employee discount
Quick apply
6d
FIELD MARKETING MANAGER
HOME IMPROVEMENT INDUSTRY —Truro
- £500 - £1,000 a week
- Full-time
- No experience needed
- Driving
- Flexible schedule
Quick apply
3d
Customer Service Assistant Manager
Finisterre —Saint Agnes
- £28,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
13d

I want to receive the latest job alerts for product support in truro, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

ICT Helpdesk Analyst - 6 month Fixed Term

Rodda's -
Redruth

Quick apply

Job details

Temporary | Full-time | Fixed term contract
£30,000 a year
7 days ago

Benefits

Free parking
On-site gym
Employee discount
Life insurance
On-site parking

Qualifications

Driving Licence
Software troubleshooting
Technical support
IT support
IT
Communication skills
Help desk

Full job description

Vacancy: IT Helpdesk Analyst

Location: Rodda’s Creamery, Scorrier

Salary: £30,000 per annum plus benefits

Hours: Monday to Friday 08:00 - 16:30

Type of Contract: Fixed Term - 6 months.

__________________________________________________________________________________

At Rodda’s, we don’t just sell a premium product - we deliver an experience our customers remember. We’re looking for an IT Helpdesk Analyst who brings energy, problem-solving skills, and a customer-first mindset to a role at the heart of our business.

This is your opportunity to be the go-to expert - delivering exceptional technical support, enabling colleagues and customers, and driving improvements across our digital systems and tools.

What you’ll be doing:

Providing first-line IT support to colleagues and customers, resolving issues ranging from basic hardware/software to application troubleshooting.
Delivering a seamless support experience — professional, approachable, and aligned with a premium brand.
Supporting users with digital tools, systems, and applications, ensuring confidence and adoption.
Monitoring and managing support tickets, ensuring SLAs and KPIs are consistently met.
Identifying recurring issues and working proactively to improve system and process performance.
Collaborating with internal teams and third-party providers to resolve complex technical challenges.
Maintaining accurate documentation, knowledge base articles, and support procedures.
Assisting with IT administrative tasks, including Purchase Order (PO) administration, RMAs, and tracking new asset arrivals.
Delivering one-to-one training to business colleagues to improve confidence and adoption of digital tools.

You’ll play a key role in:

Keeping the business running smoothly through reliable and responsive IT support.
Improving user experience by making systems easy, efficient, and accessible.
Driving digital adoption and helping users get the most from our technology.
Supporting continuous improvement across IT services and processes.

What we’re looking for:

Proven experience in an IT support, helpdesk, or service desk role.
An IT Qualification at Level 2 or above (or actively working towards one) is highly desirable.
Strong troubleshooting and problem-solving skills across IT systems and applications.
Excellent communication skills — able to explain technical issues clearly to non-technical users.
Experience with ticketing systems and working to SLAs/KPIs.
A proactive approach with the ability to prioritise effectively in a fast-paced environment.
Confidence in supporting a range of digital tools and technologies.
Flexibility to participate in an on-call rota, ensuring our critical systems and premium customer experience are supported outside of standard hours.
Locally based within a 40-minute commute of our Scorrier creamery with access to your own reliable transport (essential for on-call response).
A team player with a commitment to delivering outstanding service.

What you’ll get in return:

The chance to lead in a well-loved premium brand and a role where you can make a difference and your impact is visible every day. All this, whilst working in a supportive and caring environment in a family business that has been in existence since 1890.

Apply now and help us deliver an experience as exceptional as our product. Please upload your CV and a covering letter explaining why you are right for the role.

Pay: £30,000.00 per year

Benefits:

Employee discount
Free parking
Life insurance
On-site gym
On-site parking

Application question(s):

IT helpdesk or relevant computing qualifications?
Can you confirm you currently live within a 40-minute commute of Scorrier?

Experience:

IT Support: 1 year (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

product support jobs in truro, eng

ICT Helpdesk Analyst - 6 month Fixed Term

Production Operative

Post Office Assistant

Cyder Technician

UK Sales Assistant (Chain 3)

Sales Operations Coordinator

Gym Duty Manager

Editor - gasworld US

Store Assistant

Postperson with Driving

Assistant Roaster

External Sales Representative - Cornwall

Technical Sales Coordinator

HSEQ Manager - South West

Studio Assistant

Charity Shop Manager - Truro

Golf Event Manager / Support - Self Employed

Social Media & Content Executive

FIELD MARKETING MANAGER

Customer Service Assistant Manager

I want to receive the latest job alerts for product support in truro, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected