Complaints manager Work, Jobs in Uckfield Central, Esx (with Salaries)

Senior Complaints Officer and Duty Manager
East Sussex County Council —Lewes
- Analysis skills
- Communication skills
1d
Store Manager (East Grinstead and Tonbridge)
The Real Pizza Company —East Grinstead
- £33,000 - £40,000 a year
- Full-time
- Inventory control
- Writing skills
- Merchandising
Quick apply
Accommodation and Welfare Officer
English Language Centre, Eastbourne —Eastbourne
- From £30,000 a year
- Full-time
- Supervising experience
- Project management
- In-person
- Sick pay
Quick apply
4d
Customer Liaison Officer
Balfour Beatty —Lewes
- Hybrid work
- Organisational skills
- Annual leave
11d
Stakeholder Liaison Officer
Balfour Beatty —Lewes
- Hybrid work
- Organisational skills
- Annual leave
11d
Holiday Services Manager
Park Holidays UK —Pevensey Bay
- £29,000 a year
- Full-time
- Organisational skills
- Computer skills
- Guest services
- Employee assistance programme
- Employee discount
6d
Complaint Investigations Manager
University Hospitals Sussex NHS Foundation Trust —Brighton
- £39,959 - £48,117 a year
- Full-time
- English
- Conflict management
- Agile
Quick apply
3d
Business Support Officer
East Sussex County Council —Lewes
- Data analysis skills
- Data entry
- Budgeting
3d
Compliance Manager
Wild Nutrition —Lewes
- £50,000 - £60,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Home Claims Handler
Trinity Claims —Tonbridge
- £29,000 - £31,000 a year
- Remote
- Analysis skills
- Free parking
- Annual leave
Quick apply
Team Lead - SPoC/Rapid Response
Sussex Partnership NHS Foundation Trust —Hove
- £49,387 - £56,515 a year
- Full-time
- Travel
6d
Customer Service Manager
SAFEGUARD PEST CONTROL —Westerham and Crockham Hill
- £40,000 a year
- Overtime
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
12h
Registered Manager - Supported Accommodation
MAP Care Group —Lingfield
- £40,000 - £50,000 a year
- Full-time
- Team management
- Organisational skills
- Budgeting
- Free parking
Quick apply
17h
Deputy Manager (Full Time)
St Nectans Residential Care Home —Bexhill
- 12 hour shift
- Medication administration
- Supervising experience
- Team management
Quick apply
15h
Gym Manager
Peak fitness 24 —Hailsham
- From £40,000 a year
- Full-time
- Business development
- Supervising experience
- First Aid Certification
- Free parking
- Health & wellbeing programme
Quick apply
Quality Manager
Ancient + Brave —Lewes
- Full-time
- Quality control
- Employee assistance programme
- Employee discount
Transport & Logistics Manager
Exsportise Summer Schools —Haywards Heath
- Full-time
- School
Spa Manager
The Grand Brighton —Brighton
- Hotel
- Bachelor's degree
- Training & development
- Referral programme
Quick apply
10d
Retail Customer Service
Entain —Uckfield
- £13 an hour
- Overtime
- Cash handling
Business Development Executive
Linear Parking —Westerham
- £40,000 - £50,000 a year
- Full-time
- Business development
- Contracts
- In-person
- Work from home
Quick apply

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Senior Complaints Officer and Duty Manager

East Sussex County Council -
Lewes

Apply Now

Job details

1 day ago

Qualifications

Report writing
Stakeholder liaison
Complaint handling
Analysis skills
Communication skills

Full job description

Do you want to make a real difference by resolving issues, informing service improvement and ensuring people's voices are heard?

Then join East Sussex County Council's Adult Social Care Complaints and Feedback Team, where you'll help turn feedback into action, improve services for residents, and support the delivery of fair, effective and accountable Adult Social Care services.

We are seeking an experienced and motivated Senior Complaints Officer and Duty Manager to support triage, complaint resolution and Member enquiries within Adult Social Care and Health.

As an integral member of the team you will resolve concerns presenting to our duty team, manage a varied complaints caseload, provide expert advice, and identify themes and learning from complaints to support service improvements.

We are looking for candidates who:

have experience managing complex complaints, investigations or enquiries.
have effective communication skills and strong analytical and report-writing abilities.
are able to manage competing priorities and deadlines.
have knowledge of Adult Social Care services and complaints processes.
have strong IT skills, including in Microsoft 365, and experience of using case management systems

Please download the job description and person specification for more information.

To apply for this role, please follow the ‘Apply Now’ button above and upload your CV and a Supporting Statement. We will be using your Supporting Statement to shortlist so please be sure to address how you meet all the criteria in the person specification, drawing on any relevant work/life experience, education, or personal interests and include why you are interested in the role.

For guidance on how to write an application see our how to apply page and our statement on the use of AI .

Interviews will take place in person at County Hall, Lewes. Interviews will be taking place on the mornings of the 15th and 16th of September.

Candidates who meet certain criteria are given priority when we shortlist. See our priority status page for details.

This post provides an opportunity to work with a range of stakeholders to ensure the resolution of complaints and concerns and that leaning is used to support the ongoing delivery of excellent services to residents.

We offer a diverse range of benefits to help and support you during your employment. More information can be found on our benefits page .

Vocational Training through Apprenticeships is now available to our staff, ranging from entry level to degree level qualifications. You can talk to the hiring manager and the apprenticeship team about what qualifications would be relevant to you and this job role, and if it is possible to support you in apprenticeship training.

If you're passionate about excellent customer service, resolving complex issues and improving outcomes for residents, we'd love to hear from you.

For an informal discussion about this opportunity contact Jacqueline London-Willis, Head of Insight and Assurance, via email at [email protected] to request a MS teams call or phone call.

For work that makes a difference choose East Sussex.

Additional Information

This post is subject to an Enhanced DBS check or Enhanced check for Regulated Activity with the Disclosure & Barring Services (previously the Criminal Records Bureau). For further information about what is required in this process please go to https://www.gov.uk/dbs-check-applicant-criminal-record . Please note that we require evidence of an overseas police check if you have lived or worked abroad.

Your starting salary will be pro rata if the above position is part-time or term-time only.

If you require sponsorship to work in the UK please let the hiring manager know this in your application so we can check eligibility for sponsorship for the role. For further information please go to https://www.gov.uk/browse/visas-immigration/work-visas

If you require any reasonable adjustments, due to disability, to enable you to participate fully in the process please contact the hiring manager on the contact details above.

Apply Now

Refine Your Search

complaints manager jobs in uckfield central, esx

Senior Complaints Officer and Duty Manager

Store Manager (East Grinstead and Tonbridge)

Accommodation and Welfare Officer

Customer Liaison Officer

Stakeholder Liaison Officer

Holiday Services Manager

Complaint Investigations Manager

Business Support Officer

Compliance Manager

Home Claims Handler

Team Lead - SPoC/Rapid Response

Customer Service Manager

Registered Manager - Supported Accommodation

Deputy Manager (Full Time)

Gym Manager

Quality Manager

Transport & Logistics Manager

Spa Manager

Retail Customer Service

Business Development Executive

I want to receive the latest job alerts for complaints manager in uckfield central, esx

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