Line technician Work, Jobs in Victoria, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
IT Support Technician (1st/2nd Line)
FAITHORN FARRELL TIMMS LLP —Orpington
- £25,000 - £26,000 a year
- Full-time
- SharePoint
- IT
- In-person
- Bereavement leave
- Sick pay
Quick apply
9d
IT Technician
Harris Federation —London
- £31,000 - £35,000 a year
- Microsoft Office
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
6d
Technician [Overhead Line Equipment]
Network Rail —London
- £38,482 a year
- Full-time
- Annual leave
- Employee discount
8d
Trainee
Otis —London
- Full-time
- Maintenance
- Driving
- IT
8d
IT Technician
Marylebone Boys' School —London
- £35,000 - £40,000 a year
- SharePoint
- School
13d
School IT Technician – Feltham (Full Time)
Gridserve Ltd —Feltham
- £32,000 - £34,000 a year
- Full-time
- Microsoft Office
- Computer networking
- SharePoint
Quick apply
7d
Beer Quality Technician - Wimbledon
Avani Solutions - Leading the way in beer quality —Wimbledon
- £34,000 - £36,000 a year
- Full-time
- Computer literacy
- Maintenance
- English
- Store discount
- Health & wellbeing programme
Quick apply
2d
IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
Packing Materials Supply Operator
Procter & Gamble —London
- £553.91 a week
- 12 hour shift
- Forklift
- Warehouse experience
- Communication skills
- Free parking
Maintenance Technician
Hitachi —London
- £43,696 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Schematics
- Employee assistance programme
- Life insurance
1st Line Support Technician
Techary —Orpington
- Azure
- Microsoft Outlook
- Customer service
Quick apply
10d
CAD Technician
M Group —Sutton
- AutoCAD
- CAD
- Organisational skills
- Annual leave
Trainee Engineer
Otis —London
- Full-time
- Maintenance
- Driving
- IT
9d
IT Support Technician
MAL Contractors (Civil Engineering) Ltd —London
- £24,420.00 - £47,101.73 a year
- Temporary
- Software troubleshooting
- Customer service
- Windows
Quick apply
14d
IT Support Technician
I-Media —London
- Full-time
- Hybrid work
- Software troubleshooting
- Time management
Quick apply
1d
IT Field Support Technician - T2 / Second Line
Concero UK —Hayes
- £28,000 - £34,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
8d
Production Line Technician - PM Shift
Storefast Solutions —Gravesend
- £34,000 a year
- Full-time
- Engineering
- In-person
- Electrical Engineering
- Free parking
Quick apply
9h
Trainee Repairs Engineer
Otis —London
- Overtime
- Maintenance
- Driving
- IT
10d
Junior IT & Comms Technician
Terry Tew Sound & Light —Loughton
- £30,000 - £33,000 a year
- Overtime
- Driving
- Organisational skills
- SharePoint
- Free parking
Quick apply
3d

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

line technician jobs in victoria, gtl

Helpdesk Technician (1st line)

IT Support Technician (1st/2nd Line)

IT Technician

Technician [Overhead Line Equipment]

Trainee

IT Technician

School IT Technician – Feltham (Full Time)

Beer Quality Technician - Wimbledon

IT Coordinator/ Helpdesk Technician

Packing Materials Supply Operator

Maintenance Technician

1st Line Support Technician

CAD Technician

Trainee Engineer

IT Support Technician

IT Support Technician

IT Field Support Technician - T2 / Second Line

Production Line Technician - PM Shift

Trainee Repairs Engineer

Junior IT & Comms Technician

I want to receive the latest job alerts for line technician in victoria, gtl

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