Direct support specialist Work, Jobs in Wales (with Salaries)

Customer Service Representative
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
Operational Delivery Professional - Wales
Department for Work and Pensions —Swansea
- £27,866 a year
- Overtime
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
3d
Academic Advice and Welfare Projects Officer
Bangor University —Bangor
- £31,236 a year
- Temporary
- Writing skills
- English
- Microsoft Office
9d
VOLUNTEER Befriender for Homelife Project - Helping those experiencing or at risk of homelessness
HOUSING JUSTICE —Newport
- Up to £0.01 a year
- Part-time
- In-person
- Flexitime
Quick apply
Social Value Delivery & Performance Facilitator
Hedyn —Wales
- £37,850 a year
- Full-time
- Annual leave
3d
Team Leader (Specialist Housing)
Hedyn —Malpas
- £42,960 a year
- Full-time
- Customer service
- Continuous improvement
- Budgeting
- Annual leave
Senior Production Manager (Machynlleth)
CAF Rail UK —Machynlleth
- £70,000 a year
- Travel
- Annual leave
Legal Assistant-New Graduate Opportunity
Swayne Johnson Solicitors —Rhuthun
- From £25,000 a year
- Full-time
- Master's degree
- Bachelor's degree
- No degree
Quick apply
4d
Data Analyst
UK Analytics Ltd t/a Auditel —Cardiff
- From £24,000 a year
- Full-time
- Hybrid work
- Accounting
- Communication skills
- Analytics
- Annual leave
Quick apply
1d
Customer Service Supervisor
Bangor University —Bangor
- £25,422 - £26,707 a year
- Part-time
- University
- First Aid Certification
- Data entry
- Annual leave
Payroll Specialist
Bucks County Community College —Newtown
- £50,000 - £60,000 a year
- Full-time
- Microsoft Word
- Bachelor's degree
- Business
- Free parking
- Annual leave
Global Mobility Specialist
KLA —Newport
- Full-time
- Bachelor's degree
- Continuous improvement
- Business
- Annual leave
1d
Healthy Homes Team Leader
Hedyn —Malpas
- £45,368 - £45,638 a year
- Full-time
- Budgeting
- Training & development
- Annual leave
Site Manager Crumlin
LyondellBasell Industries —Newport
- Engineering
- English
- Continuous improvement
People & Culture Administrator - Temporary contract
TSC Subsea —Swansea
- Temporary
- Customer service
- English
- Databases
- Flexitime
Quick apply
Paralegal
Castara Law Limited —Cardiff
- From £25,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
Quick apply
10d
Clinical Documentation Specialist
Cyden Ltd —Swansea
- £38,000 - £42,000 a year
- Full-time
- Bachelor's degree
- Communication skills
Quick apply
Family Support Coordinator - FTC
Home-Start Cymru —Rhondda Cynon Taff
- £16,580.68 a year
- Temporary
- Management
- Writing skills
- Travel
Quick apply
Marketing Executive - Specialist
PHSGroup —Caerphilly
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Marketing
- Free parking
- Annual leave

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Customer Service Representative

ERS Administration Services
Swansea

Apply Now

Job details

Permanent | Full-time

Benefits

Employee assistance programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Organisational skills
Relationship management
Customer support
Customer interaction
Communication skills

Full job description

Overview:

About us

ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK’s largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

The role

We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers to join our Claims or Underwriting Teams. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you.

Following a period of training, you will join our friendly team on the telephones providing excellent customer service. You will contribute to ensuring that our customers have a straightforward, welcoming, and unique experience by utilising cutting-edge technologies in our contact centre here in Swansea.

We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.

Key responsibilities

Work with insurance brokers and direct clients to handle enquiries.
Respond to customer and broker queries.
Provide accurate information to customers and brokers about their insurance policy.

Maintain effective working relationships with brokers and customers.
Produce documentation, creating and issuing correspondence to customers and brokers.
Build your knowledge of our products and services to become a subject matter expert.
Play your part in a culture of change as an individual and as a team member.

Essential qualifications, skills and experience

This role would suit anyone that has an interest in providing positive outcomes to colleagues and customers and we would like to hear from you if you are interested to hear more on this role. Helpful experience for this role will include:

The ability to work, both, as part of a team and independently
A set of interpersonal skills that enable you to work successfully with customers by phone or correspondence.
A keen eye for detail and high level of accuracy
A deep understanding of what good customer service involves.
Excellent organisational skills and the ability to prioritise.
The drive to continually improve the way we work and the services we provide.

Core behavioural competencies

Analysis and decision making
Relationships
Performance focus
Communication and influence
Resilience and adaptability

Benefits

Competitive Benchmarked Salary
25 days holiday
Discretionary bonus scheme
Employee assistance programme
Annual holiday buy (up to 3 extra days)
Salary sacrifice benefits
Annual benefits reviews
The option for professional qualifications and study support

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

#ERSLI

Apply Now

Refine Your Search

direct support specialist jobs in wales

Customer Service Representative

Customer Service Representative

Operational Delivery Professional - Wales

Academic Advice and Welfare Projects Officer

VOLUNTEER Befriender for Homelife Project - Helping those experiencing or at risk of homelessness

Social Value Delivery & Performance Facilitator

Team Leader (Specialist Housing)

Senior Production Manager (Machynlleth)

Legal Assistant-New Graduate Opportunity

Data Analyst

Customer Service Supervisor

Payroll Specialist

Global Mobility Specialist

Healthy Homes Team Leader

Site Manager Crumlin

People & Culture Administrator - Temporary contract

Paralegal

Clinical Documentation Specialist

Family Support Coordinator - FTC

Marketing Executive - Specialist

I want to receive the latest job alerts for direct support specialist in wales

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