Recovery specialist Work, Jobs in Wales (with Salaries)

Recoveries Specialist
Flint Bishop —Swansea
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Specialist CAMHS Social Inclusion Practitioner (Annex 21)
Powys Teaching Health Board —Newtown
- £40,559 - £48,841 a year
- Full-time
- Case management
- Training & development
10d
Deputy Director – Marine and Biodiversity Division
Welsh Assembly Government Communication Centre Home —Wales
- £86,000 - £105,000 a year
- Full-time
- Leadership
2d
Customer Service & Operations Specialist
ColleXable —Gilfach Goch
- £12.71 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
9d
Deputy Director - Marine and Biodiversity Division
Welsh Government —Wales
- £86,000 a year
- Full-time
- Presentation skills
- Leadership
2d
Postvention & Prevention Practitioner
Powys Teaching Health Board —Llandrindod Wells
- £40,559 - £48,841 a year
- Full-time
- Communication skills
Substance Use Worker (23619)
Barnardo's —Conwy
- £26,003 - £27,592 a year
- Hybrid work
- Organisational skills
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
5d
Dialectical Behavioural Therapy Team Lead
Powys Teaching Health Board —Brecon
- £50,129 - £57,365 a year
- Full-time
- Master's degree
- Travel
- Leadership
Digital Forensic Practitioner
Home Office —Cardiff
- £34,415 - £34,931 a year
- Full-time
- Presentation skills
- Travel
- Communication skills
- Annual leave
13d
Parenting Support Officer
Phoenix DAS —Abertillery
- £28,896.43 a year
- Full-time
- In-person
- Free parking
Quick apply
5d
Adult, Young Person and Child Counsellor
Rape and Sexual Abuse Support Centre North Wales —North Wales
- From £18.62 an hour
- Part-time
- In-person
- Communication skills
- Annual leave
Quick apply
13d
Project Worker (Specialist)
Pobl Group —Newport
- £29,723 a year
- Full-time
- Communication skills
11d
4050 - Head of Digital, Data & Technology for the Disused Tips Authority
Welsh Government —Merthyr Tydfil
- £61,098 - £78,449 a year
- Full-time
- Computer Science
- Presentation skills
- Leadership
Reflect Project Worker (23628)
Barnardo's —Newport
- £13.52 an hour
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
9d
Care Assistant - Complex Care
Harmony Healthcare —Cardiff
- £15.20 - £18.00 an hour
- Geriatrics
- Annual leave
- Referral programme
Quick apply
Support Worker - The Whitehouse
Accomplish —Bridgend
- £14.05 - £14.75 an hour
- Full-time
- Annual leave
- Referral programme
Quick apply
Lead Infrastructure Engineer - Storage, Backup and Cyber Recovery (£57,515-£82,430)
Driver and Vehicle Licensing Agency —Swansea
- £57,515 - £82,430 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Team management
- Free parking
- Annual leave
6d
CNS – COPD Early Discharge Team
Swansea Bay University Health Board —Swansea
- £40,559 - £48,841 a year
- Full-time
- Teaching
8d
Operations Manager - Income
Tai Tarian —Neath
- £57,899 a year
- Full-time
- No degree
- Leadership
Quick apply
6d
Costs Lawyer/Draftsman - Personal Injury
Redkite Solicitors —Cardiff
- Full-time
- Travel
- Communication skills
- Annual leave

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Recoveries Specialist

Flint Bishop -
Swansea

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Flexible schedule

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Outbound debtor call management
Arrears management
Computer skills
Customer interaction
Outbound calling
Communication skills
Time management

Full job description

Description

Are you ready to make a positive impact on people's lives?

At Flint Bishop, we're committed to helping individuals regain control of their finances. As a Recoveries Specialist in our debt recovery department in Swansea, you'll play a vital role in our mission by providing compassionate and effective support to our customers.

The Recoveries Specialist handles high volumes of outbound and inbound calls, to resolve challenging customer queries and overdue monies owed to our clients.

You'll approach each interaction with empathy, providing guidance and support to customers, of which some maybe vulnerable. We will work with you on developing your skills to handle all calls to achieve fair outcomes.

The roles are onsite working 5 days per week at our Swansea offices.

Reporting to the Head of Recoveries.

Hours of Work Mon-Fri 37.5 hours per week (flexibility may be needed depending on client workloads).

Key Responsibilities

Deliver outstanding customer service, with a focus on resolving consumer customer queries and disputes regarding their overdue accounts; taking ownership of customers to prevent repeat contact.
Be flexible to meet customer demand through a variety of contact channels such as Voice, Webchat, and Email, both inbound and outbound
Contribute to deliver objectives and be flexible to agreed business targets (including cash collection, customer satisfaction, complaints, quality, and compliance).
Identify and understand customer needs to provide a consistently high-quality service.
Investigate, resolve, and process customer enquiries to deliver customer value at first point of contact
Effectively diagnose, investigate, and resolve customer disputes to ensure delivery of an efficient and effective service to the customer; work with specialist litigation teams to ensure they are handled and resolved in a timely manner
Negotiating repayment plans when necessary
Understand and adhere to the company and department standards, policies.
Ability to work as part of a team, sharing best practice, knowledge, resource, and ideas
Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed
Operate customer related information systems to the required standard to maintain accurate and secure records.
A genuine passion for delivering Service Excellence, understanding what makes a great customer journey & tailoring your style appropriately
Experience in a customer facing role and target driven environment as well as excellent organisational and time-management skills
Demonstrate experience in identifying opportunities for improvement Computer literate to operate customer related information systems

Skills, Knowledge and Expertise

What You'll Need:

Strong communication and interpersonal skills
Empathy and understanding
Resilience and adaptability
A passion for helping others
Previous customer service experience (preferred)

Disclosure will be required in the event that a position is offered.
Financial checks will be required in the event that a position is offered.

Benefits

What We Offer:

Competitive Salary:

Competitive salary increasing 12 months service, plus a performance-related bonus.

Comprehensive Benefits:

Enjoy a range of benefits, including free parking, generous holiday entitlement with options to buy and sell holidays, extra day off for your birthday, onsite business café with baristas, team social events funded.

Career Growth:

We're committed to your professional development. Advance your career through opportunities for promotion and training.
We have a dedicated learning and development trainer for the department who will provide full training at the beginning and throughout your employment, supporting you with training and guidance on resolving complex and challenging caseloads.
Be committed but patient with the journey, career progression opportunities are available and our business is growing, but you must show that you can master the Recoveries Specialist role and fully understand it to open up conversations about promotion or progression - we will work with you on your development.

Positive Work Environment:

Be part of a supportive team that values collaboration and teamwork.

Work-Life Balance:

Benefit from flexible working hours and a flexible, generous holiday allowance.

About Flint Bishop

Flint Bishop is a multi-award-winning, top 200 UK law firm. We have been providing legal services to businesses and individuals for over a century.

Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.

We have approximately 450 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.

Quick apply

Refine Your Search

recovery specialist jobs in wales

Recoveries Specialist

Specialist CAMHS Social Inclusion Practitioner (Annex 21)

Deputy Director – Marine and Biodiversity Division

Customer Service & Operations Specialist

Deputy Director - Marine and Biodiversity Division

Postvention & Prevention Practitioner

Substance Use Worker (23619)

Dialectical Behavioural Therapy Team Lead

Digital Forensic Practitioner

Parenting Support Officer

Adult, Young Person and Child Counsellor

Project Worker (Specialist)

4050 - Head of Digital, Data & Technology for the Disused Tips Authority

Reflect Project Worker (23628)

Care Assistant - Complex Care

Support Worker - The Whitehouse

Lead Infrastructure Engineer - Storage, Backup and Cyber Recovery (£57,515-£82,430)

CNS – COPD Early Discharge Team

Operations Manager - Income

Costs Lawyer/Draftsman - Personal Injury

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Description

Key Responsibilities

Skills, Knowledge and Expertise

Benefits

About Flint Bishop

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