Client services manager Work, Jobs in Wallingford, Oxf (with Salaries)

Client Relationship Manager
Matrix —Basingstoke
- £35,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Salesforce
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Operations Manager – Client Services & Property Team
Gatekeeper —Witney
- £33,000 - £40,000 a year
- Full-time
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
3d
Capture Manager
Leidos —Ham
- £75,800 - £99,800 a year
- Full-time
- Sales
- Business development
- IT
- Annual leave
- Work from home
Business Development Manager (Defence)
Leidos —Ham
- £75,800 - £99,800 a year
- Full-time
- Business development
- Travel
- Mentoring
- Annual leave
- Work from home
PMO Analyst
Leidos —Ham
- £34,800 - £43,500 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Work from home
Customer Liaison Officer
UK Health Security Agency —Didcot
- £35,587 - £43,244 a year
- Part-time
- Customer service
- Care experience
- Analysis skills
Account Manager - Corporate Subscriptions, Applied Research Intelligence
Wiley —Oxford
- £53,100 - £78,767 a year
- Full-time
- Sales
- Business development
- Travel
Commercial Administrator - Service Renewals
Chubb Fire & Security —Gerrards Cross
- Up to £40,000 a year
- Full-time
- ERP systems
- Microsoft Office
- Organisational skills
- Free parking
- Store discount
Quick apply
11d
Sales Manager
Cobal Sign Systems Limited —Newbury
- From £45,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
- Annual leave
Quick apply
10d
Programme Manager
Saïd Business School —Oxford
- £35,681 - £41,636 a year
- Hybrid work
- Project management
- University
- Travel
Key Account Manager
MCFT —Maidenhead
- £50,000 - £55,000 a year
- Full-time
- Maintenance
- Travel
- Contracts
- Life insurance
- Referral programme
Quick apply
Global Project Management Leader
PerkinElmer —Seer Green
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Client Operations Specialist (Internal Account Manager)
AHEAD —Reading
- £35,000 - £55,000 a year
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
2d
Key Account Manager
TravelodgeHotels —Thame
- Up to £41,000 a year
- Hotel
- Travel
- Employee discount
Quick apply
Revenue Sales Manager
Pennyhill Park Hotel & Spa —Bagshot
- Hospitality
- Sales
- Microsoft Office
- Employee assistance programme
- Employee discount
12d
Customer Project Delivery Manager
Protocol Furniture —Maidenhead
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Analysis skills
Quick apply
9d
Business Development & Client Growth Manager
Ginger Digital —Hungerford
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Outlook
- Sales
- Free parking
Quick apply
12d
Event Sales Manager
Grundon —Knowl Hill
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
National Sales Manager – Transport Logistics
DEKRA —Stokenchurch
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Sales
- Project management
- Communication skills
- Annual leave
- Employee assistance programme
Office Administrator
Flexy Commercial Group Limited —Aylesbury
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d

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Client Relationship Manager

Matrix -
Basingstoke

Quick apply

Job details

Full-time
£35,000 - £55,000 a year
2 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Private dental insurance
Cycle to work scheme
Company pension
Work from home
Company events
Employee discount
Sabbatical
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Sick pay

Qualifications

Microsoft Excel
Salesforce
Analysis skills
B2B sales
Leadership
Communication skills
Negotiation

Full job description

Salary: The salary for this role is £35,000-£55,000. We pay within this range based on the skills, experience and qualifications you bring relative to the role's requirements.

Closing date - 17th July 2026
Hybrid – Basingstoke or Milton Keynes Office and attending Client Meetings

Our passion and purpose at Matrix Security Watchdog (MSW) is to ‘Connect people to work’. Our technology, and over 400 exceptional people, make that possible by bringing together organisations that need solutions to meet their recruitment needs. We provide products and services that allow our customers to recruit temporary, contingent or permanent staff, managing the screening and compliance of all workers. We already do this for over 4,000 customers across the UK and as that number grows, we are continually looking for great people to join our team.

MSW is the UK’s longest established and most respected provider of global pre-employment screening. Through a combination of our leading-edge proprietary platforms and services, we help our customers across global blue chips and SMEs to make informed hiring and engagement decisions.

The Client Relationship Manager role is a key part of MSW’s front office function. In this role you will work with the Client Services Director and cross-functional teams from across MSW and Matrix Group, front, middle and back-office functions to take responsibility for partnering with a pre-defined group of customer accounts focussing on driving positive and lasting relationships with influential customer stakeholders, built on trust and respect for your subject matter expertise. You will be responsible for designing and implementing strategic account plans, overseeing the delivery of services in line with revenue and profit margin forecasts, leading on the extension and renewals process, and be accountable for identifying and leading opportunities to expand wallet share and new revenue growth opportunities through the upsell of services.

Duties and Responsibilities
Client Relationship Excellence

· Key point of contact for your clients - Serve as the primary strategic partner, building long-term, trust-based relationships at all levels.

· Accountable for all clients meeting delivering contractual commitments.

· Proactively identify and address client needs.

· Organise, facilitate and deliver Monthly Reviews, Quarterly Business Reviews and Annual Business Reviews, on-site meetings, and regular communication to maintain strong client engagement.

· Drive continuous improvement initiatives, ensuring our service evolves to meet client expectations.

Revenue & Growth Optimisation

· Manage revenue and profitability of client accounts, ensuring sustainable growth and commercial success.

· Identify new business opportunities, including expansion into additional service categories and cross-selling of Matrix solutions.

· Partner with client stakeholders to uncover cost-saving and revenue-generating strategies.

· Optimise contract longevity, securing renewals and extensions through outstanding service delivery.

Insight-Driven Account Management

· Leverage data analytics to provide clients with actionable insights and value-added recommendations.

· Prepare and present comprehensive account plans and forecasts.

· Influence client decision-making through clear, compelling storytelling backed by data.

· Working closely with the Growth and Product teams, ensure all additional client services beyond contractual scope are appropriately valued and charged.

· Support the Project Management Office (PMO) Team in onboarding new clients and transitioning them to business-as-usual operations.

· Accountable for client onboarding

Required knowledge, skills, education and experience

· Background Screening Industry Experience – Demonstrable experience of working in the background screening industry.

· Passionate about Customer Relationships – You excel in building trust, rapport, and long-lasting partnerships.

· Exceptional Communication & Influencing Skills – You can effectively engage stakeholders at all levels.

· Data-Driven Mindset – Strong analytical skills and proficiency in Excel to extract insights and tell compelling client stories.

· Commercial Acumen – Deep understanding of revenue generation, cost optimization, and strategic account management.

· Resilient & Adaptable – Thrives in a fast-paced environment, balancing multiple priorities.

Expert Negotiator – Able to navigate complex discussions and drive win-win outcomes.

Pay: £35,000.00-£55,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
Life insurance
Private dental insurance
Sabbatical
Sick pay
Work from home

Experience:

Background Screening Industry: 3 years (required)
Customer Relationships : 3 years (required)
Negotiation: 3 years (required)

Work Location: Hybrid remote in Basingstoke RG21 4EB

Quick apply

Refine Your Search

client services manager jobs in wallingford, oxf

Client Relationship Manager

Operations Manager – Client Services & Property Team

Capture Manager

Business Development Manager (Defence)

PMO Analyst

Customer Liaison Officer

Account Manager - Corporate Subscriptions, Applied Research Intelligence

Commercial Administrator - Service Renewals

Sales Manager

Programme Manager

Key Account Manager

Global Project Management Leader

Client Operations Specialist (Internal Account Manager)

Key Account Manager

Revenue Sales Manager

Customer Project Delivery Manager

Business Development & Client Growth Manager

Event Sales Manager

National Sales Manager – Transport Logistics

Office Administrator

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