Service desk support Work, Jobs in Waltham, Ess (with Salaries)

E-Commerce Customer Service Advisor - Office Based(Full-time)
Trimming Shop —Waltham Cross
- From £12.71 an hour
- Full-time
- Microsoft Word
- Google Suite
- Computer literacy
- Free parking
- Employee discount
Quick apply
Hire Controller
Orbital Equipment Ltd —Waltham Abbey
- Full-time
- Computer literacy
- Administrative experience
- In-person
- Free parking
Quick apply
8d
Step into Work: Hospitality Bootcamp – Free 2-Week Training + Guaranteed Interviews (starts 2 Sept))
Step Ahead Social Enterprise Community Interest Company —London
- £27,700 - £32,000 a year
- Temporary
- Remote
- Hospitality
- Customer service
- Hotel
Quick apply
7d
Elite Cover Corporate Receptionist – Monday to Friday | Central London
Bennett Hay —London
- £30,784 a year
- 8 hour shift
- Microsoft Outlook
- Travel
- Organisational skills
Quick apply
14d
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
10d
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
Office Administrator
Kearns Residential —Ruislip
- £25,000 a year
- Full-time
- Microsoft Word
- Google Suite
- Microsoft Outlook
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
14d
Front of House & Client Support
Roar Fitness —London
- £13 an hour
- Temporary
- Front desk
- Cleaning
- In-person
- Gym membership
Quick apply
IT Support Technician
IT MANAGMENT LTD —London
- From £39,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Concierge (Casual Hours)
Chelsea Bridge Wharf RTM Company Limited —London
- £16 - £17 an hour
- Part-time
- Front desk
- Communication skills
Quick apply
Community Host / Leisure Assistant.
Vivify Venues —Enfield
- £10.85 - £12.71 an hour
- Customer service
- In-person
- School
- Free parking
- Referral programme
Quick apply
14d
Business Centre Assistant
Beaumont Business Centres —London
- £27,000 a year
- Full-time
- Word processing
- Front desk
- Cleaning
Quick apply
9d
Patient Services Co-ordinator (GP Receptionist/Administraton) Self-Employed Contractor
St John's Way Medical Centre —London
- £525 a week
- Temporary
- Computer literacy
- GP surgery experience
- Administrative experience
Quick apply
3d
IT Support Engineer (1st / 2nd Line)
EnviroWales Limited —Hoddesdon
- From £30,000 a year
- Full-time
- Azure
- Travel
- Computer networking
Quick apply
Corporate Receptionist (Dedicated)
Rapport —London
- £34,000 a year
- Full-time
- Computer literacy
- Front desk
- Computer skills
- Employee assistance programme
Computer Support Officer (Help Desk)
Imperial College London —South Kensington
- £42,505 - £47,213 a year
- Full-time
- Communication skills
- Annual leave
1d
QA & User Acceptance Testing Consultant- London
FDM Group —London
- Communication skills
- Banking
- Time management
- Annual leave
1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
IT Support Analyst
APPA IT Solutions Ltd —London
- £25,420 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- AI
- Work from home
- Sick pay
Quick apply
3d

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E-Commerce Customer Service Advisor - Office Based(Full-time)

Trimming Shop
Waltham Cross

Quick apply

Job details

Permanent | Full-time
From £12.71 an hour

Benefits

Free parking
Company pension
Employee discount
On-site parking

Qualifications

Live chat
Microsoft Word
Google Suite
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Computer literacy
GCSE
Microsoft Office Suite
Microsoft Office
E-commerce
Data entry
Customer interaction
Communication skills
Office experience

Full job description

E-Commerce Customer Service Advisor (Office Based)

About Us

Trimming Shop is a family-run business that was founded back in 1985.

We are one of the UKs biggest importers, retailers and wholesalers of event décor, haberdashery and sewing supplies and arts and crafts products.

Job Summary:

Great Experiences produce Great Customers - Are you a people person?

We are looking for an experienced E-Commerce Customer Service Advisor to support customers purchasing through our own websites and multiple online marketplaces, including Amazon, eBay and Etsy. This office-based role handles customer enquiries, order support and after-sales service across these e-commerce channels via phone, email, webchat, marketplace messaging systems and other digital channels.

Previous office-based customer service experience is essential. Experience in e-commerce, online marketplace support, a contact centre or order processing environment is particularly relevant. Face-to-face retail/store customer service experience alone does not meet this requirement.

E-Commerce Customer Service Job Duties:

Respond professionally to customer enquiries across our websites and online marketplaces via phone, email, webchat, marketplace messaging systems and other digital channels.
Support customers across multiple e-commerce channels with product questions, order updates, promotions, cancellations and post-purchase enquiries.
Investigate and resolve e-commerce and marketplace order issues, including delayed or incorrect deliveries, faulty items, returns and refunds.
Process and accurately record customer returns, refunds and relevant order updates using our in-house software and marketplace systems.
Log customer interactions and keep customer, account and order information accurate and up to date across the relevant systems and sales channels.
Build strong knowledge of our products, services, policies and sales promotions.
Handle sensitive customer information and financial records confidentially.
Work with Management and the Team Leader to improve processes, response times and customer experience.
Take ownership of enquiries and deliver a consistently high standard of customer service.
Carry out other ad hoc duties appropriate to the role.

Essential Skills & Experience Needed:

Previous office-based customer service experience is essential, ideally within e-commerce, online marketplace support, a contact centre, order processing or a similar desk-based environment.
Experience communicating with customers remotely by phone and in writing, including email, webchat and/or online marketplace messaging systems.
Strong computer and digital skills, including MS Office, Microsoft 365 or Google Workspace, with the ability to learn customer service, order-management and marketplace systems.
Excellent verbal and written communication skills, with the ability to build empathy and rapport without face-to-face interaction.
Organised, accurate and self-motivated, with the ability to prioritise, problem-solve and manage multiple enquiries in a fast-paced environment.
Comfortable with listening and speaking over the phone to customers.
Confident in being able to build empathy and rapport with new people.
Capable of working with standard digital office and online based applications (eg - MS Office, MS 365, or Google workspace).
Excellent communication skills, both verbal and written.
Self Motivated, problem solver and prioritiser, who's keen to learn the detail of this multi-tasking role.
Can achieve results when working in a fast-paced, team environment as well as individually.

Personal Qualities

Clear communication skills, professionalism, adaptability, empathy, patience, ability to work under pressure, attention to detail and willingness to learn.

Qualifications
English and Maths Grade 3/D or above

Strong computer skills

Previous Office based Customer Service Support/Advisor experience

Working Hours

Monday – Saturday 8am to 4:30pm
(5 days per week week, with one weekday off)

Hourly Rate
National Minimum Wage depending on age

Additional Employability Support

Full training, support and supervision will be provided on our products, processes, software, websites and marketplace platforms. This training builds on the successful candidate's existing office-based customer service experience.

Job Types: Full-time, Permanent

Pay: From £12.71 per hour

Benefits:

Company pension
Employee discount
Free parking
On-site parking

Ability to commute/relocate:

Waltham Cross, Essex: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (required)

Experience:

office-based customer service: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in waltham, ess

E-Commerce Customer Service Advisor - Office Based(Full-time)

Hire Controller

Step into Work: Hospitality Bootcamp – Free 2-Week Training + Guaranteed Interviews (starts 2 Sept))

Elite Cover Corporate Receptionist – Monday to Friday | Central London

Customer Experience and Operations Manager

IT Support Engineer (1st to 2nd Line Progression)

Office Administrator

Operational Support Officer

Front of House & Client Support

IT Support Technician

Concierge (Casual Hours)

Community Host / Leisure Assistant.

Business Centre Assistant

Patient Services Co-ordinator (GP Receptionist/Administraton) Self-Employed Contractor

IT Support Engineer (1st / 2nd Line)

Corporate Receptionist (Dedicated)

Computer Support Officer (Help Desk)

QA & User Acceptance Testing Consultant- London

1st Line Support

IT Support Analyst

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