Customer care manager Work, Jobs in Waltham Cross, Ess (with Salaries)

Head of Fleet
KJ PCO RENTALS LTD —Enfield
- £40,000 - £55,000 a year
- Full-time
- Management
- Driving
- Organisational skills
- Health & wellbeing programme
Quick apply
12d
Head of Retention
Higher Ed Partners (UK) LTD —St Albans
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Salesforce
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
Operations Manager – Retail Healthcare
Elior UK —Enfield
- £57,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
10d
Customer Relations Manager
Hamberley Care Homes —Enfield
- £73,500 a year
- Full-time
- Sales
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Marketing Manager
Saxton 4x4 —Chelmsford
- Up to £52,000 a year
- Full-time
- Social media management
- Driving
- In-person
Quick apply
Area Sales Manager - Hire - London & South East
BPH Attachments —London
- £45,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Sales
- Customer service
- Profit sharing
Quick apply
General Manager
Jobs In. Fitness —Billericay
- £45,000 - £50,000 a year
- Full-time
- Sales
- IT
- Leadership
Quick apply
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply
Senior Fleet Branch Manager - Heathrow Airport
SIXT UK —London
- Full-time
- Analysis skills
- Leadership
- Paid training
- Annual leave
Quick apply
Customer Service Centre Lead
Raytheon —Harlow
- Weekend availability
- Management
- Microsoft Office
- Leadership
- Sick pay
Senior Account Manager
Eckoh —Hemel Hempstead
- From £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
10d
Nursery Manager
Monkey Puzzle Day Nurseries —Epping
- £50,000 a year
- Full-time
- Childcare
- Management
- Preschool
- Referral programme
Quick apply
Counter Manager - Cheshunt
Benefit Cosmetics UK —Cheshunt
- Weekend availability
- Hospitality
- Management
- Sales
- Annual leave
- Referral programme
Client Services Manager
PH CONSULTATION UK LTD —Canary Wharf
- £50,000 - £55,000 a year
- Full-time
- Microsoft Office
- Business development
- Bachelor's degree
Quick apply
9d
Manager of Customer Support, London
CodeRabbit —London
- Full-time
- Hybrid work
- Computer Science
- Sales
- Bachelor's degree
Assistant Manager
Starbucks —Cheshunt
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Manager, Customer Success - Mid-Enterprise (Northern)
Klaviyo —London
- £88,000 - £132,000 a year
- Salesforce
- Travel
- Leadership
Quick apply
Reception Manager
Portico Corporate Reception Management —London
- £47,500 a year
- Full-time
- Hospitality
- Accounting
- Front desk
- Annual leave
- Life insurance
Quick apply
11d
Operational Sales Manager (Outbound Contact Centre Team - Retail)
Allwyn UK —Watford
- Hybrid work
- Sales
- Customer service
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Scheme Oversight Manager
Motability Foundation —Harlow
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- Business
- Free parking
- Annual leave
Quick apply

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Head of Fleet

KJ PCO RENTALS LTD -
Enfield

Quick apply

Job details

Permanent | Full-time
£40,000 - £55,000 a year
12 days ago

Benefits

Health & wellbeing programme
Company car
Company pension

Qualifications

Driving Licence
Management
Driving
Organisational skills
Leadership
Communication skills

Full job description

JD - Head of Fleet

Overview

We are looking for an experienced and driven Head of Fleet to lead the day-to-day management of our fleet operation, ensuring our vehicles remain compliant, roadworthy and available for customers.

This is a senior leadership role responsible for fleet maintenance, compliance, supplier management, claims oversight and operational performance. You will lead the Fleet team, work closely with our Claims department to minimise vehicle downtime and support the business in reducing its overall loss ratio.

The successful candidate will be commercially minded, highly organised and passionate about driving operational efficiency, reducing costs and maximising fleet utilisation.

Key Responsibilities

Fleet Operations

Lead the maintenance, repair and logistics of the company fleet.
Oversee all aspects of vehicle compliance, including servicing, MOTs, licensing and inspections.
Ensure fleet utilisation is maximised by reducing vehicle downtime and improving turnaround times.
Take ownership of the Fleet Management System, ensuring all vehicle records, reminders, documentation and statuses are accurate and up to date.
Conduct regular quality inspections to ensure completed repairs meet company standards before vehicles are returned to service.
Identify opportunities to improve operational processes and increase efficiency across the department.

Supplier & Garage Management

Build and maintain strong relationships with garage partners, suppliers and manufacturers.
Ensure all suppliers meet agreed service level agreements (SLAs), repair quality standards and turnaround times.
Negotiate competitive pricing and identify opportunities to reduce maintenance and repair costs without compromising quality.
Monitor supplier performance and implement improvements where required.

Claims & Risk Management

Work closely with the Claims department to ensure vehicles involved in accidents are repaired and returned to service as quickly as possible.
Support the Claims team in reducing the company's overall loss ratio by mitigating costs, improving risk management, and identifying opportunities to reduce future claims.
Make commercial decisions on the settlement of claims, balancing repair costs, vehicle value and business impact to achieve the best commercial outcome.
Assist with insurer, third-party and repair partner negotiations where required.
Assist with repair estimates, engineer reports and insurer requirements where necessary.
Identify trends in accident damage and work with the wider business to reduce fleet risk.

Leadership

Lead, develop and motivate the Fleet team to achieve departmental objectives.
Hold weekly team meetings to review performance, set priorities and drive accountability.
Set clear objectives and monitor individual and team performance.
Ensure departmental KPIs are achieved and continuously improved.
Promote a culture of ownership, teamwork and continuous improvement.

Reporting

Produce weekly and monthly fleet performance reports for senior management.
Report on key metrics including utilisation, VOR, repair turnaround times, supplier performance, compliance and departmental costs.
Provide recommendations to improve operational and financial performance. Commercial Performance
Continuously identify opportunities to reduce operating costs while maintaining high service standards.
Support wider business objectives through improved fleet availability and operational efficiency.
Drive initiatives that improve profitability, customer experience and overall fleet performance.

Skills & Experience

Essential

Minimum 3 years experience in a Fleet Management or senior fleet operations role.
Strong understanding of fleet maintenance, compliance and vehicle repair processes.
Experience managing suppliers and external garage networks.
Proven leadership and people management experience.
Excellent organisational and communication skills.
Strong commercial awareness with the ability to manage budgets and reduce costs.
Full UK Driving Licence.

Desirable

Experience within vehicle rental, automotive or transport industries.
Knowledge of insurance claims and accident management.
Experience using Fleet Management software and reporting tools.

Benefits

Company car
Company pension
Quarterly KPI bonus
Health & wellbeing programme

Job Details

Job Type: Full-time, Permanent

Location: In person

Pay: £40,000.00-£55,000.00 per year

Benefits:

Company car
Company pension
Health & wellbeing programme

Work Location: In person

Quick apply

Refine Your Search

customer care manager jobs in waltham cross, ess

Head of Fleet

Head of Retention

Operations Manager – Retail Healthcare

Customer Relations Manager

Marketing Manager

Area Sales Manager - Hire - London & South East

General Manager

Senior Customer Success Manager - UK

Senior Fleet Branch Manager - Heathrow Airport

Customer Service Centre Lead

Senior Account Manager

Nursery Manager

Counter Manager - Cheshunt

Client Services Manager

Manager of Customer Support, London

Assistant Manager

Manager, Customer Success - Mid-Enterprise (Northern)

Reception Manager

Operational Sales Manager (Outbound Contact Centre Team - Retail)

Scheme Oversight Manager

I want to receive the latest job alerts for customer care manager in waltham cross, ess

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