Customer service manager Work, Jobs in Warwickshire (with Salaries)

Assitant Manager
Gamefinity —Leamington Spa
- £26,178.85 - £29,000.00 a year
- Weekend availability
- Business development
- Organisational skills
- In-person
- Employee discount
Quick apply
Customer Experience Manager
Avanti West Coast —Birmingham
- Full-time
- Customer service
- Continuous improvement
- Travel
13d
Senior Operations Manager - The Oaks Coventry
Student Roost —Coventry
- £45,000 - £48,000 a year
- Hospitality
- Sales
- Continuous improvement
Quick apply
14d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Customer Delivery Manager
Walsall Council —Walsall
- £55,662 - £59,490 a year
- Full-time
- Customer service
- Team management
- Communication skills
- Flexitime
7d
Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Communication skills
Quick apply
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Coventry
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
Head of Client Experience
3D-lipo Ltd —Rugby
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
Quick apply
Head of Corporate Operations
Focus Group —Birmingham
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Strategic Comms & Engagement Lead
Warwick Nub News —Warwick
- £400 a day
18h
Venue Manager
Bourton Hall Ltd —Rugby
- Up to £40,000 a year
- Full-time
- Hospitality
- Bar
- Hotel
- Referral programme
Quick apply
6h
Service Delivery Manager
Cox Automotive —Coventry
- £40,000 a year
- Full-time
- Employee discount
Customer Relationship Marketing Manager
Helping Hands Homecare —Alcester
- £60,000 a year
- Full-time
- Hybrid work
- Team management
- Communication skills
Quick apply
6h
Events Manager
Ace Grading —Banbury
- £30,000 - £50,000 a year
- Weekend availability
- Hybrid work
- Business development
- Project management
- Travel
- Free parking
Quick apply
Events Manager (UK)
Norton Motorcycles —Solihull
- Weekend availability
- Travel
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Guest Service Manager
Holiday Inn Leamington Spa —Warwick
- Weekend availability
- Bar
- Casual dining restaurant
- Hotel
- Employee discount
Quick apply
11d
Customer Experience Manager
Trident Group —Birmingham
- £50,000 a year
- Full-time
- Presentation skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Admin Operations and Events Lead
National Federation of Almos (NFA) —Coventry
- £15,500 - £17,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Supervising experience
- Travel
- Free parking
- Annual leave
Quick apply
5d
Customer Success Manager
Johnson Controls —Solihull
- Full-time
- CRM software
- Bachelor's degree
- No degree
5d

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customer service manager jobs near warwickshire

Assitant Manager

Gamefinity
Leamington Spa

Quick apply

Job details

Permanent | Temp to perm | Full-time | Fixed term contract
£26,178.85 - £29,000.00 a year

Benefits

Casual dress
Discounted or free food
Company events
Employee discount

Qualifications

Cost management
Fiscal management
Closing procedures
Stock ordering
Complaint handling
Cost control
Performance management
Profit & loss
Business development
Compliance management
Partnership building
Opening procedures
Organisational skills
Management reporting
Ongoing financial performance monitoring
Customer interaction
Training & development
Cash handling
Leadership
Team motivation leadership
Communication skills
Rota coordination

Full job description

To take full responsibility for the day-to-day operation of Gamefinity, ensuring an outstanding customer experience, leading the team, driving sales and profitability, maintaining high operational standards, and allowing the owners to focus on business growth rather than daily management.

Key Responsibilities

Manage the daily operation of the venue.
Ensure all gaming equipment is operational and any faults are dealt with promptly.
Maintain excellent cleanliness, health and safety, and presentation standards.
Ensure opening and closing procedures are completed correctly.
Oversee stock control and ordering.

Team Leadership

Recruit, train and develop staff.
Produce rotas that balance customer demand with labour costs.
Conduct regular team meetings and performance reviews.
Deal with disciplinary and performance issues professionally.
Create a positive, motivated team culture

Customer Experience

Deliver exceptional customer service.
Resolve complaints quickly and professionally.
Monitor online reviews and identify areas for improvement.
Ensure every customer has a memorable experience.

Sales & Business Development

Increase bookings, repeat business and corporate events.
Build relationships with local businesses, colleges, community groups.
Help create promotions, events and seasonal offers.
Monitor KPIs including revenue, occupancy, customer spend and profitability.

Financial Management

Manage daily cashing up and banking.
Control labour costs and operating expenses.
Monitor budgets and report financial performance to the owners. Identify opportunities to improve profitability.

Compliance

Ensure compliance with licensing laws.
Maintain health and safety standards.
Ensure staff follow company policies and procedures.
Keep required records up to date.

Essential Skills & Experience

At least 3 years' management experience in hospitality, leisure or entertainment.
Strong leadership and communication skills.
Experience managing budgets and profit and loss.
Excellent organisational skills.
Ability to motivate and develop a team.
Strong problem-solving skills

Personal Qualities

Positive, energetic and professional.
Calm under pressure.
Commercially aware.
Highly organised.
Reliable and accountable. Hands-on leader who leads by example.

Performance Measures

Revenue growth.
Profitability.
Labour cost control.
Customer satisfaction and online reviews.
Staff retention.
Health and safety compliance.
Growth in corporate and private bookings.

Please note: This is an on-site role based in Leamington Spa. Due to the requirement to work evenings, weekends and split shifts, we require applicants to live within 20 minutes travel of the venue to be considered.

Hours: Full-time, including evenings, weekends and bank holidays as required by the business.

Salary: Competitive salary based on experience, with the opportunity for a performance-related bonus linked to agreed business targets.

Pay: £26,178.85-£29,000.00 per year

Benefits:

Casual dress
Company events
Discounted or free food
Employee discount

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in warwickshire

Assitant Manager

Customer Experience Manager

Senior Operations Manager - The Oaks Coventry

Manager of Dedicated Implementations - EMEA

Customer Delivery Manager

Airport Station Manager

Service Delivery Manager

Area Manager, Customer Fulfillment

Head of Client Experience

Head of Corporate Operations

Strategic Comms & Engagement Lead

Venue Manager

Service Delivery Manager

Customer Relationship Marketing Manager

Events Manager

Events Manager (UK)

Guest Service Manager

Customer Experience Manager

Admin Operations and Events Lead

Customer Success Manager

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