Customer experience representative Work, Jobs in Wednesbury, Wmd (with Salaries)

Customer Service Representative
Viperia —Bridgnorth
- £26,852.80 a year
- Full-time
- CRM software
- Customer service
- Data entry
- Free parking
- Employee discount
Quick apply
10d
Customer Service Representative
Walker and Hawkes —West Bromwich
- £12.71 an hour
- Microsoft Excel
- Sales
- Customer service
- Free parking
Quick apply
NFU Mutual Breakdown Incident Advisor
RAC —Walsall
- Up to £28,260.66 a year
- Customer service
- Free parking
- Annual leave
5d
Experienced Customer Service Representative
UEI Falcontec —Halesowen
- From £12.71 an hour
- Overtime
- Bilingual
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Sales - Sales Advisor - UK
New Look —Walsall
- Part-time
- Microsoft Word
4d
Customer Support Advisor - Maternity Cover
Lesters Packaging —Burntwood
- £27,700 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Sick pay
Quick apply
Customer Service Representative
Aggreko —Cannock
- Full-time
- CRM software
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Customer Support Representative
Camozzi Automation Ltd —Nuneaton
- From £25,000 a year
- Full-time
- Customer service
- Computer literacy
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
5d
Telephone Sales Executive
SGS —Oldbury
- From £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Annual leave
Quick apply
Outbound Sales Representative
SGS —Oldbury
- From £30,000 a year
- Full-time
- Sales
- Microsoft Office
- Annual leave
Quick apply
Sales Development Representatives
Convergence Group —Solihull
- £30,000 - £35,000 a year
- Full-time
- Sales
- Classroom experience
- Communication skills
Quick apply
Sales Representative - Timber Windows & Doors
William Richards Sash Windows —Telford
- Full-time
- Hybrid work
- Sales
- Driving
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
Sales Representative - Added Value Products
FireGlass UK Ltd. —Oldbury
- Full-time
- Sales
- Customer service
- Microsoft Office
Administrative Support Officer
Civic Recruitment Limited —Redditch
- £16.51 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Walsall
- £3,800 a month
- Full-time
- Sales
Quick apply
Internal Sales Coordinator
Steelway —West Bromwich
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Customer Service Representative
Kite Packaging —Coventry
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
Quick apply
Banking Representative - Birmingham/Solihull
Metro Bank PLC —Birmingham
- £26,230 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
2d
Digital Solutions Sales Representative
Doka —Kenilworth
- Up to £100,000 a year
- Full-time
- Remote
- Travel
- Business
- Communication skills
- Annual leave
- Life insurance

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customer experience representative jobs near wednesbury, wmd

Customer Service Representative

Viperia
Bridgnorth

Quick apply

Job details

Full-time
£26,852.80 a year
10 days ago

Benefits

Free parking
Casual dress
Employee discount

Qualifications

CRM software
Customer service
GCSE
Data entry
Phone etiquette
Communication skills

Full job description

Customer Service Representative — Viperia

Job Type: Full-time, 40 hours per week

Schedule: Monday–Friday

About Viperia

Viperia is a UK-based exotic reptile retailer and PVC vivarium manufacturer, serving reptile keepers across the country with high-quality animals, husbandry equipment, and custom-built enclosures. We're a growing, hands-on business that takes pride in genuine reptile expertise and looking after our customers properly — not just moving boxes.

The Role

We're looking for a friendly, organised, and reptile-savvy Customer Service Representative to be the first point of contact for our customers. You'll handle enquiries across email, phone, and live chat, help customers choose the right animals and equipment, track orders, and resolve issues quickly and calmly. This is a full-time, 40-hour-a-week role suited to someone who genuinely enjoys talking to people and has a real interest in — or willingness to learn — reptile keeping.

What You'll Be Doing

Responding to customer enquiries via email, phone, and live chat in a timely, friendly, and professional manner
Advising customers on livestock, husbandry equipment, and vivarium options based on their needs
Tracking and updating customers on order status, dispatch, and delivery queries
Handling returns, replacements, and complaints with patience and a solutions-first attitude
Liaising with the warehouse team on order issues, stock queries, and dispatch problems
Processing order amendments, cancellations, and refunds accurately in Shopify
Flagging recurring issues or product feedback to the wider team
Keeping accurate records of customer interactions and following up where needed
Supporting with occasional admin tasks as the business requires

What We're Looking For

Proven experience in a customer service role or similar position.
Strong data entry skills with high accuracy and attention to detail.
Excellent communication skills, both verbal and written, with a professional phone manner.
Ability to analyse information critically and provide effective solutions.
Demonstrated ability to upsell products or services tactfully without pressuring customers.
Organised, proactive, and capable of managing multiple tasks efficiently in a fast-paced environment.
Prior experience with CRM systems or similar software is advantageous
An interest in or knowledge of reptiles and exotic pet keeping is highly desirable but not required.

This role offers an engaging work environment where your interpersonal skills can thrive while contributing directly to customer satisfaction and business growth.

Pay: £26,852.80 per year

Benefits:

Casual dress
Employee discount
Free parking

Work Location: In person

Quick apply

Refine Your Search

customer experience representative jobs in wednesbury, wmd

Customer Service Representative

Customer Service Representative

NFU Mutual Breakdown Incident Advisor

Experienced Customer Service Representative

Customer Care Coordinator

Sales - Sales Advisor - UK

Customer Support Advisor - Maternity Cover

Customer Service Representative

Customer Support Representative

Telephone Sales Executive

Outbound Sales Representative

Sales Development Representatives

Sales Representative - Timber Windows & Doors

Sales Representative - Added Value Products

Administrative Support Officer

JUNIOR SALES ADVISOR

Internal Sales Coordinator

Customer Service Representative

Banking Representative - Birmingham/Solihull

Digital Solutions Sales Representative

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