Experience manager Work, Jobs in Wensleydale, Nyk (with Salaries)

Homeowner Relationship Manager
North East Escapes —Alnwick
- £30,000 a year
- Weekend availability
- In-person
Quick apply
11d
Assistant Property Manager
Crabtree & Crabtree —Alnwick
- £30,000 a year
- Part-time
- Hybrid work
- CRM software
- Analysis skills
- Data entry
- Employee discount
Quick apply
11d
Customer Experience Manager
Northumberland County Council —Morpeth
- £56,233 - £60,010 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Annual leave
Quick apply
File Processing and Preparation Administrator
Department for Environment, Food and Rural Affairs —Alnwick
- £26,025 a year
- Part-time
- Databases
- Presentation skills
- SharePoint
- Annual leave
- Sick pay
9d
Operations Manager
ABM UK —Cramlington
- £41,000 - £42,800 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Employee discount
Quick apply
Buyer
Enshore Subsea Ltd —Blyth
- £30,000 - £33,000 a year
- Temporary
- Analysis skills
- Maths
- Quality control
- Life insurance
- Referral programme
Quick apply
Deputy Store Manager
Lidl —Blyth
- £38,000 - £46,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
10d
Logistics Coordinator
Winthrop Technologies —Blyth
- Full-time
- Organisational skills
- Construction experience
- Communication skills
Quick apply
Deputy Money Advice Service Manager
Citizens Advice Northumberland —Ashington
- £33,689 - £34,776 a year
- Part-time
- Team management
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Project Manager
Dräger UK & Ireland —Blyth
- Engineering
- Team management
- Conflict management
Site Manager
Gallifordtry —Alnwick
- Full-time
- Schematics
- Team management
- Quality control
- Employee assistance programme
- Employee discount
Logistics Manager
Winthrop Technologies —Blyth
- Full-time
- Bachelor's degree
- Organisational skills
- Communication skills
Quick apply
Commercial Manager
Winthrop Technologies —Blyth
- Full-time
- Maths
- Bachelor's degree
- Team management
Quick apply
Venue Presentation Manager - Sunderland
CleanEvent Services Ltd —Sunderland
- £36,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Store discount
- Employee discount
Quick apply
7d
Customer Experience Manager
Sainsbury's —Cramlington
- From £32,700 a year
- Customer service
- Retail management
- Leadership
- Employee discount
1d
Contracts Manager
Milburn Construction Ltd —Cramlington
- £60,000 - £75,000 a year
- Full-time
- Civil engineering
- Continuous improvement
- Contracts
Quick apply
4d
Commissioning Manager
Winthrop Technologies —Blyth
- Full-time
- Management
- Engineering
- Bachelor's degree
Quick apply
Project Lead
People's Powerhouse —Blyth
- £30,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Work from home
Quick apply
Business Progression Manager for Property Transactions
Convey With Me Ltd —Morpeth
- £26,500 - £30,000 a year
- Full-time
- CRM software
- Business development
- Analysis skills
Quick apply
Regional Customer Relationship Manager
Barchester Healthcare —Bedlington
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
2d

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Homeowner Relationship Manager

North East Escapes
Alnwick

Quick apply

Job details

Full-time
£30,000 a year
11 days ago

Benefits

Company pension

Qualifications

Driving Licence
Guest relations
Client engagement
Internal department liaison
B2B sales
Relationship management
Property management
A Level

Full job description

A bit about us

Northumberland has a coastline people drive the length of the country for — and we’re lucky enough to look after some of the finest places to stay along it. North East Escapes manages a growing portfolio of premium holiday homes, and we care for every one of them the way we’d want our own home looked after: with genuine warmth, a sharp eye for detail, and real pride in getting the little things right.

We’re a close-knit team based in the heart of Alnwick, and we’re on the hunt for one more brilliant person to join us.

First things first: the person, not just the CV

We’ll be honest, the most important thing to us isn’t a flawless CV. It’s you. We can teach systems and processes; what we can’t teach is the kind of person who rolls their sleeves up, spots the detail others miss, and makes the whole team better just by being part of it.

If you’re as happy reassuring a guest whose train is running late as you are helping housekeeping get a property guest-ready before a 4 pm check-in, and you’d do both without being asked, you’ll fit right in. This is a people-first business through and through: for our owners, for our guests, and every bit as much for each other.

What the role looks like day to day

No two days are the same here, and that’s rather the point. Your home base is owner relationships, you’ll be the person our homeowners know, trust and rely on, but you’ll also be out on the road as much as you’re in the office, and trusted to pivot to wherever the business needs you most.

Owner relationships: your primary focus

This is the heart of the role. You’ll own the homeowner journey from the moment they sign, all the way through and beyond:

Owner onboarding; welcoming new owners on board and making a great first impression, gathering everything we need and setting the relationship off on the right foot.
Signed to live and listed: bringing owners from signed contract through to live and listed, coordinating everything it takes to get a property ready to welcome its very first guests.
Maintaining the relationship: being the friendly, reliable point of contact for the long haul: regular updates, honest conversations, and the transparent management that keeps clients with us for years.

Stepping beyond: wherever you’re needed

While owner relationships are your predominant focus, from time to time you’ll dip into other corners of the business, and that’s part of what makes the role. Through great communication across every department, and always with the guest experience front of mind, you’ll:

Drive guest experience; from first enquiry to fond farewell, stepping in to handle questions with speed and empathy, smoothing over the odd bump, and making every stay feel five-star.
Support housekeeping & linen: lending a hand to keep the engine room running, so every property meets the exacting standard our name is built on. No detail too small.
Support maintenance & operations: spotting and reporting maintenance jobs, keeping properties compliant and safe, and making sure what we advertise is exactly what a guest walks into.

What we’re looking for in you

A natural with people: you build rapport easily and handle whatever comes your way with warmth and professionalism.
Genuinely detail-obsessed: you’re the one who notices the crooked cushion, the missing welcome pack, the thing that would have niggled the guest.
Cool under pressure: you can juggle a dozen moving parts on a busy changeover day and keep your calm (and your sense of humour).
A team player, first and foremost: you pull together, share the load, and celebrate the wins with everyone else.
Happy to muck in anywhere; guest services one minute, housekeeping the next, you go where you’re needed.
Industry know-how is a bonus; experience in holiday-home management, booking platforms, or property software will put you ahead, but the right attitude matters more.

The essentials

A clean driving licence: you’ll be out visiting properties across our patch, so this one’s a must.
Five days over seven: 40 hours a week on a rota that includes weekends, because that’s when our guests need us most.
Out-of-hours phone cover: you’ll take your turn looking after the guest phone outside office hours, so no one’s ever left stuck if an issue crops up during a stay.

What’s in it for you

Competitive salary: let’s talk.
20 days’ holiday plus bank holidays.
Company pension scheme.
A genuinely supportive, growth-minded team who’ll have your back.
The chance to build a career in one of the most beautiful corners of the country.

Sound like you?

Send us your CV and a few lines about yourself. Tell us about your experience in guest services or property management, but just as importantly, tell us what makes you a great person to have on a team. We can’t wait to meet you.

Job Type: Full-time

Pay: £30,000.00 per year

Benefits:

Company pension

Application question(s):

Are you happy to work weekends as needed?
Where do you live? Are you happy to travel to Ellingham?

Education:

A-Level or equivalent (preferred)

Work Location: In person

Quick apply

Refine Your Search

experience manager jobs in wensleydale, nyk

Homeowner Relationship Manager

Assistant Property Manager

Customer Experience Manager

File Processing and Preparation Administrator

Operations Manager

Buyer

Deputy Store Manager

Logistics Coordinator

Deputy Money Advice Service Manager

Project Manager

Site Manager

Logistics Manager

Commercial Manager

Venue Presentation Manager - Sunderland

Customer Experience Manager

Contracts Manager

Commissioning Manager

Project Lead

Business Progression Manager for Property Transactions

Regional Customer Relationship Manager

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