Service delivery manager Work, Jobs in West Calder, Wln (with Salaries)

Operations Support Manager
OCS Group —Livingston
- £15.50 an hour
- Microsoft Office
- Analysis skills
- Driving
Quick apply
CRM - Senior CRM & Loyalty Manager
Schuh —Livingston
- Full-time
- Salesforce
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
Investigations Operations Leader
Department for Work and Pensions —Livingston
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
5d
Workspace Support - Livingston - Sky Spaces
Emcor —Livingston
- Full-time
- Microsoft Powerpoint
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
Van Delivery Driver
Trustlink DSP Limited —Livingston
- Up to £170 a day
- Part-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Flexible schedule
Quick apply
Customer Service Centre Supervisor
Carrier —Livingston
- £24,785 - £49,420 a year
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
- Sick pay
Field test Manager
Sports Labs Ltd —Livingston
- Full-time
- Management
- Sales
- Microsoft Office
- Free parking
Quick apply
5d
Facilities Contract Manager - Livingston, West Lothian
Apleona —Livingston
- £45,000 - £57,000 a year
- Full-time
- Maintenance
- Contracts
- Employee discount
11d
Central - Central Merchandiser
Schuh —Livingston
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- In-person
- Employee assistance programme
- Employee discount
10d
Hard Services Facilities Manager - West Lothian, Livingston
Apleona —Livingston
- £35,000 - £50,000 a year
- Full-time
- Computer literacy
- Maintenance
- Team management
- Employee discount
11d
Investigations Team Manager
Lloyds Banking Group —Edinburgh
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Leadership
13d
Corporate Services Contract Manager
Glendale Countryside Ltd —Scotland
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Contracts
- Annual leave
- Employee discount
Quick apply
10d
Minibus Driver
Handicabs —Bathgate
- £14.00 - £15.50 an hour
- Overtime
- Driving
- In-person
- Commercial driving
- Free parking
- Annual leave
Quick apply
7d
Service Manager
Perfect Service Solutions Ltd —Stirling
- £32,000 - £42,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Free parking
Quick apply
5d
Sports Development Officer
Xcite West Lothian Leisure —Bathgate
- £32,585 a year
- Weekend availability
- First Aid Certification
- Mentoring
- In-person
- Employee discount
- Gym membership
Quick apply
12d
IT Service Delivery Manager
Epee Technology Services Ltd —Edinburgh
- £46,000 - £64,000 a year
- Full-time
- Computer Science
- Supervising experience
- Bachelor's degree
- Health & wellbeing programme
Quick apply
2d
Service Delivery Manager - REQ06420
North Lanarkshire Council —Motherwell
- £50,669 - £56,329 a year
- Organisational skills
- Leadership
- Annual leave
3d
PFI Expiry Co-Ordinator - Hard FM
Serco Plc —Wishaw
- £45,000 - £50,000 a year
- Full-time
- Engineering
- Microsoft Office
- Contracts
- Annual leave
- Employee assistance programme
Project/Account Manager
RHT Group —Dunfermline
- From £40,000 a year
- Overtime
- Analysis skills
- Project management
- Travel
- Free parking
- Employee assistance programme
Quick apply
Lead Application Support Manager
Standard Life —Edinburgh
- £65,000 - £85,000 a year
- Weekend availability
- Azure
- Oracle
- Windows
- Annual leave
7d

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Operations Support Manager

OCS Group -
Livingston

Quick apply

Job details

Permanent
£15.50 an hour

Qualifications

Driving Licence
Microsoft Office
Analysis skills
Driving
SIA
Communication skills

Full job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

Days of Working: This role requires full flexibility to support operational needs around Livingstone, working a two week rolling roster
Monday to Friday week 1, Tuesday to Saturday week 2.

The Operations Support Manager plays a critical role in ensuring security policies, procedures, and operational standards are consistently implemented across all frontline operations. Acting as the link between strategic objectives and operational delivery, the role is responsible for auditing site performance, driving compliance, developing frontline capability, and supporting operational excellence through training, coaching, investigations, and stakeholder engagement.

Within Morrisons Retail Group Security, OCS partners with Morrisons to provide high-quality security and crime prevention solutions that protect colleagues, customers, assets, and profitability across the UK store estate. The postholder will work closely with frontline teams, operational management, HR, and external stakeholders to ensure high standards of service delivery, compliance, and crime prevention performance across all assigned sites.

As part of your role, your key responsibilities will include, but are not limited to:

Operational Support & Service Delivery

Support the delivery of the crime prevention strategy across assigned sites, ensuring deployments align with agreed operating models and assignment instructions.
Monitor deployment activity and challenge inconsistencies to ensure resources are utilised effectively.
Gather and share site intelligence to support crime reduction initiatives and continuous operational improvement.
Provide day-to-day operational support to frontline teams, including responding to deployment queries, shift cover requests, holiday requests, and operational issues.
Ensure smooth and effective site operations through proactive workforce planning and communication.

Compliance & Auditing

Conduct regular site audits to assess compliance with company policies, assignment instructions, and operational standards.
Identify areas of non-compliance and implement corrective actions to improve performance and accountability.
Maintain accurate records of audits, findings, actions, and outcomes.
Drive continuous improvement initiatives to enhance operational effectiveness and service quality.

Training, Coaching & Development

Deliver ongoing training, coaching, and operational guidance to frontline teams.
Ensure Crime Prevention Officers (CPOs) and Retail Security Officers (RSOs) fully understand site instructions, policies, procedures, and expected standards.
Identify skills gaps and support development plans to improve individual and team performance.
Support onboarding, induction, and ongoing professional development programmes.

Investigations & Employee Relations

Lead and support investigations into incidents, misconduct allegations, operational breaches, and disciplinary matters.
Gather, review, and document evidence in line with company policy, legal requirements, and best practice.
Work collaboratively with HR, management teams, and external agencies to ensure investigations are conducted professionally and fairly.
Prepare investigation reports and recommend appropriate outcomes and actions.

Policy & Process Improvement

Support the development and implementation of new operational policies and procedures.
Review and refine existing processes to improve efficiency, compliance, and service delivery.
Contribute operational insights and recommendations to support business improvements.

Reporting & Performance Management

Maintain accurate operational records and management information.
Analyse performance data and produce reports to support decision-making and risk management.
Monitor key performance indicators and provide recommendations for improvement.
Ensure operational performance meets contractual and business requirements.

Stakeholder Management

Build and maintain effective working relationships with clients, operational teams, HR, and external partners.
Act as a trusted operational contact, providing guidance and support across the business.
Promote a positive culture focused on professionalism, accountability, and continuous improvement.

The ideal candidate should meet the following criteria:

Right to Work in the UK.
A full UK driving licence.
SIA Licence.
Experience within a security operations, compliance, or operational support management role.
Strong understanding of security operations, service delivery, and compliance requirements.
Experience conducting investigations and managing employee relations matters.
Ability to deliver training, coaching, and performance improvement initiatives.
Excellent communication and stakeholder management skills.
Strong analytical, organisational, and problem-solving abilities.
Experience producing reports and analysing operational performance data.
Proficient in Microsoft Office applications.

Desirable:

Previous experience in retail security or crime prevention environments.
Knowledge of employment legislation and investigation best practice.
Relevant security industry qualifications.
Experience working with large multi-site operations.

How to Apply:

At OCS, we believe our colleagues are the heart of our business. You’ll receive access to professional development opportunities, structured career progression, and the chance to work alongside supportive and inspirational teams.

We are an equal opportunities employer and value the unique contribution of every individual. We welcome applications from all backgrounds, including those with disabilities, and will provide reasonable adjustments throughout the recruitment and employment process.

Quick apply

Refine Your Search

service delivery manager jobs in west calder, wln

Operations Support Manager

CRM - Senior CRM & Loyalty Manager

Investigations Operations Leader

Workspace Support - Livingston - Sky Spaces

Van Delivery Driver

Customer Service Centre Supervisor

Field test Manager

Facilities Contract Manager - Livingston, West Lothian

Central - Central Merchandiser

Hard Services Facilities Manager - West Lothian, Livingston

Investigations Team Manager

Corporate Services Contract Manager

Minibus Driver

Service Manager

Sports Development Officer

IT Service Delivery Manager

Service Delivery Manager - REQ06420

PFI Expiry Co-Ordinator - Hard FM

Project/Account Manager

Lead Application Support Manager

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