Conference manager Work, Jobs in West End, Gtl (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Conference and Events Assistant Manager
Restaurant Associates —London
- £38,500 a year
- Hospitality
- Customer service
- Microsoft Office
- Employee discount
Assistant Investigations & Complaints Officer
House of Commons UK Parliament —London
- £37,834 - £41,998 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
9d
Implementation Manager
Five Guys UK —London
- £55,000 - £65,000 a year
- SharePoint
- Restaurant
- Employee discount
Groups, Conference, and Events Planning Manager
Hilton —London
- £40,350.25 a year
- Full-time
- Hotel
- Analysis skills
- Supervising experience
- Employee stock purchase plan
- Annual leave
Centre Manager
SOAS University of London —London
- £43,297.57 - £50,562.57 a year
- Full-time
- Master's degree
- School
- Annual leave
- Employee assistance programme
21h
Schools & Partnerships Manager UK & Europe
Crimson Education —London
- Full-time
- Remote
- Sales
- Salesforce
- Education
Groups, Conference and Events Assistant Manager
Apex Hotels Ltd —London
- Weekend availability
- Hospitality
- Sales
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Event Backstage Manager
Happily —London
- £40 an hour
- Part-time
- Hybrid work
- Management
- English
- Organisational skills
Quick apply
Global Unlocking Potential Senior Manager – Diversity
Boston Consulting Group —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sales Manager – ICC (Conference & Events)
Legends Global (Europe) —London
- Sales
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Assistant Manager
Five Guys UK —Chelsea
- From £37,670 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
Corporate Communications Manager
Wellcome Trust —London
- £49,680 - £62,100 a year
- Travel
- Communication skills
- Negotiation
13d
FE/HE Partnership Manager
UK School of English —Harrow
- £15 - £25 an hour
- Hybrid work
- CRM software
- Marketing
- Salesforce
Quick apply
14d
Events Manager
Searcys —London
- Up to £37,000 a year
- Full-time
- Sales
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
9d
Hospitality Experience Manager
Sodexo —Headley
- Up to £48,000 a year
- Full-time
- Hospitality
- Cooking
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Assessor (for vocational courses)
The Royal Borough of Kingston upon Thames —Chessington
- £22.65 an hour
- Hybrid work
- Annual leave
- Employee discount
Conference and Events Operations Manager
SOFITEL —London
- Full-time
- Sales
- Hotel
- Supervising experience
Quick apply
Project Manager - Tradeshows
TransPerfect —London
- Full-time
- Microsoft Powerpoint
- Project management
- Bachelor's degree
Quick apply
General Manager
cct venues —London
- £40,000 - £52,000 a year
- Overtime
- Hospitality
- English
- Hotel
- Annual leave
Quick apply
7h

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Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

conference manager jobs in west end, gtl

Head Of Customer Experience

Conference and Events Assistant Manager

Assistant Investigations & Complaints Officer

Implementation Manager

Groups, Conference, and Events Planning Manager

Centre Manager

Schools & Partnerships Manager UK & Europe

Groups, Conference and Events Assistant Manager

Event Backstage Manager

Global Unlocking Potential Senior Manager – Diversity

Sales Manager – ICC (Conference & Events)

Assistant Manager

Corporate Communications Manager

FE/HE Partnership Manager

Events Manager

Hospitality Experience Manager

Assessor (for vocational courses)

Conference and Events Operations Manager

Project Manager - Tradeshows

General Manager

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