Client services occupations Work, Jobs in West Malling, Ken (with Salaries)

Service Delivery Administrator
SoClean Commercial Services PLC —Orpington
- £35,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Databases
- Free parking
Quick apply
6d
Client Services Executive
Maylr Ltd. —Kemsing
- From £35,000 a year
- Full-time
- CRM software
- Data entry
- Cleaning
- Free parking
Quick apply
1d
Customer Service Advisor
FM Conway —Sevenoaks
- Full-time
- Employee discount
Quick apply
Customer Service & Operations Coordinator
FM Conway —Sevenoaks
- Full-time
- Employee discount
Quick apply
Customer Service and Account Management adviser
Cadet Direct Ltd —Crowborough
- From £26,500 a year
- Full-time
- CRM software
- Customer service
- English
- Free parking
- Employee discount
Quick apply
French-Speaking Operations & Customer Experience Coordinator
Odyssey Plunge —Royal Tunbridge Wells
- £17 an hour
- Part-time
- Hybrid work
- English
- Free parking
- Work from home
Quick apply
3d
Customer Service Representative
Moove Lubricants —Gravesend
- Full-time
- Spanish
- English
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
Onboarding Specialist
ELLA Digital —Royal Tunbridge Wells
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Organisational skills
Quick apply
3d
Customer Service Controller
BCA —Rochester
- Monday to Friday
- Microsoft Word
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
8d
Customer Success Operations Specialist (English & French with Dutch/German) (based in Maidstone)
KEF —Maidstone
- Full-time
- Hybrid work
- Microsoft Powerpoint
- English
- Life insurance
Quick apply
Customer Service Administrator
SunbeltRentals —Barking
- Up to £32,000 a year
- Computer literacy
- Continuous improvement
- Computer skills
- Annual leave
Quick apply
Customer Service Representative
Trescal —Basildon
- Full-time
- Computer literacy
- Computer skills
- Communication skills
Quick apply
8d
Temporary Client Services Coordinator
Tetra Tech —Laindon
- Microsoft Office
- Administrative experience
- Communication skills
7d
Freight Support and Compliance Executive
GBDVR - P&O Ferries Limited —Ashford
- English
- Data entry
- Communication skills
Quick apply
Customer Service Executive
Kinley Systems Ltd —Robertsbridge
- £25,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Referral programme
Quick apply
13d
Broker Liaison Coordinator
OSB Group —Chatham
- £25,000 - £26,000 a year
- Full-time
- Hybrid work
- Annual leave
Customer Service Executive
PPL (PP LOGISTICS) LTD —Grays
- £30,000 - £35,000 a year
- Full-time
- In-person
- Phone etiquette
- Communication skills
Quick apply
1d
Customer Service Representative
Baker Self Adhesive Labels —Brentwood
- Full-time
Quick apply
Customer Onboarding Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- CRM software
- Bachelor's degree
- Organisational skills
Quick apply
Customer Service Advisor – Spanish Speaker
Fender —East Grinstead
- Microsoft Word
- CRM software
- Spanish

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Service Delivery Administrator

SoClean Commercial Services PLC -
Orpington

Quick apply

Job details

Permanent | Full-time
£35,000 a year
6 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
On-site parking

Qualifications

CRM software
Customer communication
Contract management
Customer relationship building
Microsoft Outlook
Client engagement
Stakeholder liaison
Ticket management
Filing
Internal department liaison
Complaint handling
Client relationship development
Handling customer enquiries
Databases
Quality assurance
Continuous improvement
Contract renewal support
Client services
Organisational skills
Contracts
IT
Customer interaction
Communication skills
Internal quality assurance
Contract administration
Progress tracking

Full job description

The Service Delivery Administrator is responsible for supporting the successful delivery of commercial cleaning services across a portfolio contracts. Acting as a key link between clients, operational teams, and management, the role ensures service requests are managed efficiently, customer expectations are met, and operational and administrative processes run smoothly.

The successful candidate will oversee service delivery administration, support Area Managers with client communications, assist with coordinating reactive works, and support continuous improvement initiatives to ensure the highest standards of customer satisfaction and operational excellence.

Key Responsibilities

Service Delivery Support

Act as a point of contact support Area Managers with client enquiries, service requests, and issues.
Log, monitor, and manage reactive and planned service requests from receipt through to completion.
Liaise with Area Managers and Supervisors to track the progress of tickets raised and ensure successful completion.
Escalate service delivery issues and risks to management where required.

Client Relationship Management

Respond promptly and professionally to customer enquiries, complaints, and requests.
Provide regular updates to Area Managers and clients regarding service delivery and job status.

Contract Administration

Maintain accurate records of contracts, customer information, service requests, and correspondence.
Raise and manage work orders through company systems.
Support the administration of contract renewals, variations, and additional works.
Ensure all contractual documentation is accurately maintained and readily accessible.
Assist with invoicing support and the administration of chargeable works.

Reporting and Performance Monitoring

Track open and completed works and ensure records remain up to date.
Identify recurring issues and trends and escalate recommendations for improvement.

Compliance and Quality Assurance

Support quality assurance programmes, audits, and service inspections.
Maintain records relating to health and safety, training, compliance, and quality standards.
Ensure company policies, procedures, and contractual obligations are followed.
Assist in preparing documentation for client audits and performance reviews.
Support mobilisation activities for new contracts where required.

General Administration

Maintain electronic filing systems and operational databases.
Prepare professional correspondence, reports, meeting minutes, and presentations.
Support the wider operations team with administrative and coordination tasks.
Contribute to projects aimed at improving efficiency, customer service, and operational performance.

Skills and Experience

Essential

Excellent organisational and prioritisation skills.
Strong customer service and relationship management abilities.
Excellent verbal and written communication skills.
High level of accuracy and attention to detail.
Ability to manage multiple tasks in a fast-paced environment.
Strong IT skills, including Microsoft Outlook, Word, Excel, Teams, and CRM systems.
Ability to work independently and collaboratively within a team.

Why Join Us?

As a Service Delivery Administrator you will play a key role in ensuring our clients receive consistently high standards of service. This is an excellent opportunity to join a growing commercial cleaning business where you can contribute to operational success, build strong client relationships, and support the delivery of exceptional cleaning services.

Pay: £35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in west malling, ken

Service Delivery Administrator

Client Services Executive

Customer Service Advisor

Customer Service & Operations Coordinator

Customer Service and Account Management adviser

French-Speaking Operations & Customer Experience Coordinator

Customer Service Representative

Onboarding Specialist

Customer Service Controller

Customer Success Operations Specialist (English & French with Dutch/German) (based in Maidstone)

Customer Service Administrator

Customer Service Representative

Temporary Client Services Coordinator

Freight Support and Compliance Executive

Customer Service Executive

Broker Liaison Coordinator

Customer Service Executive

Customer Service Representative

Customer Onboarding Specialist

Customer Service Advisor – Spanish Speaker

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