Support technician Work, Jobs in West Norwood, Gtl (with Salaries)

Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
10d
IT Support Technician
The Granite Group —Sevenoaks
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Windows
- Computer networking
- In-person
- Flexible schedule
Quick apply
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
Research Technician
Imperial College London —South Kensington
- £41,005 - £45,616 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
IT Technician
Harris Federation —London
- £31,000 - £35,000 a year
- Microsoft Office
- SharePoint
- Communication skills
- Annual leave
- Employee assistance programme
1d
M & E Technician
Equans —Lewisham
- Full-time
- Maintenance
- HVAC
- Annual leave
- Employee assistance programme
Pharmacy Dispenser
Modha pharma —Bromley
- £12.21 - £16.14 an hour
- Full-time
- Medication administration
- Data entry
- Organisational skills
- Free parking
- Employee discount
Quick apply
5d
IT Support Technician (1st/2nd Line)
FAITHORN FARRELL TIMMS LLP —Orpington
- £25,000 - £26,000 a year
- Full-time
- SharePoint
- IT
- In-person
- Bereavement leave
- Sick pay
Quick apply
4d
IT Technician
VISIONARY UI SOLUTIONS LTD —London
- £41,700 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
4d
Research Technician
University College London —London
- £36,433 - £41,833 a year
- Full-time
- Laboratory experience
- Bachelor's degree
- Time management
- Annual leave
- Employee assistance programme
8d
Senior Technician
Kew Gardens —Kew Gardens
- £34,216 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
IT Support Technician
Statom Group Ltd. —London
- £38,000 - £40,000 a year
- Full-time
- Azure
- Computer Science
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
Sterile Services Technician I
Steris —London
- £25,272 a year
- Overtime
- No experience needed
- IT
- Annual leave
CAD Technician (Building Surveying Consultancy)
FAITHORN FARRELL TIMMS LLP —Orpington
- £30,000 - £35,000 a year
- Full-time
- AutoCAD
- Schematics
- CAD
- Health & wellbeing programme
- Sick pay
Quick apply
4d
Laboratory and Insectary Technician
Imperial College London —South Kensington
- £37,108 - £40,166 a year
- Full-time
- Laboratory experience
- Bachelor's degree
- No degree
ICT Cluster Support Technician
Aerodrome Primary Academy —Croydon
- £24,626 - £26,778 a year
- Travel
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Bulk Process Technician
Tropic Skincare —Croydon
- £15 an hour
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
Research Assistant
University College London —London
- £35,702 - £41,833 a year
- Full-time
- Engineering
- Laboratory experience
- Bachelor's degree
- Annual leave
- Employee assistance programme
11d
Technician - STEM
LSEC —London
- £25,627 - £30,912 a year
- Full-time
- Microsoft Excel
- University
- Organisational skills
- Annual leave
- Employee assistance programme
Field Service Technician
Culligan UK limited —Bromley
- £29,700 a year
- Full-time
- Plumbing
- Power tools
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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Helpdesk Technician (1st line)

Cygnet IT Services CIC
Wallington

Quick apply

Job details

Permanent | Full-time
£27,000 - £27,500 a year
10 days ago

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

Job summary

The Helpdesk Technician will provide 1st line support and act as the first point of contact for our customers, logging and triaging support requests & incidents as well as administering our helpdesk to help ensure that SLAs are met, support tickets are progressed, records are updated and customers are kept up to date.

As a member of the IT Support team you will be expected to build-up and maintain a good level of knowledge across Cygnet’s Services and demonstrate this when dealing with issues affecting our customers.

Role and responsibilities

Act as the first point of contact for all support requests & incidents.
Ensure all support requests & incidents are logged correctly whilst following the appropriate processes and procedures.
Perform the initial triage of support requests & incidents, resolving tickets where possible.
Assign or escalate tickets to an appropriate member of the Cygnet team where necessary.
Monitor tickets and ensure they are actioned to meet the Service Level Agreements.
Ensure tickets that are waiting customer or 3rd-party feedback are followed up and updated.
Monitor the progress of tickets for the technical services team and identify tickets that are stale or require action.
Ensure customers have relevant and concise feedback when working on their requests.
Ensure Service Desk resolutions are updated with relevant and concise information when each request is completed.
Update / create knowledge base articles when appropriate.
To work on tasks in priority order.
Carry out remote fault diagnosis, rectifying faults where possible, escalating to senior staff or arranging third party maintenance or support.
Be proactive in identifying potential improvements in processes and systems and report these to your line manager.
Work closely with other team members providing support where needed as and when requested.
Build and maintain customer & engineer documentation.
Take reasonable actions to ensure data and hardware is secure from unlawful attacks.
Ensure your knowledge of all company information is up to date.
Help create a friendly support team that is respected and trusted by all customers.
Maintain and improve your skillset with up-to-date date knowledge of current server, cloud, desktop and mobile operating systems.
Undertake administrative functions in supporting the Cygnet technical service portfolio, for example: user management, records management, backup and recovery.
Ensure all activities are undertaken in compliance with Health and Safety policy, equal opportunities policy and other policies and procedures that are provided.
Attend customer sites if required to assist with rectifying faults and installation of new equipment.

Pay: £27,000.00-£27,500.00 per year

Experience:

Service Desk: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

support technician jobs in west norwood, gtl

Helpdesk Technician (1st line)

IT Support Technician

IT Desktop Support

Research Technician

IT Technician

M & E Technician

Pharmacy Dispenser

IT Support Technician (1st/2nd Line)

IT Technician

Research Technician

Senior Technician

IT Support Technician

Sterile Services Technician I

CAD Technician (Building Surveying Consultancy)

Laboratory and Insectary Technician

ICT Cluster Support Technician

Bulk Process Technician

Research Assistant

Technician - STEM

Field Service Technician

I want to receive the latest job alerts for support technician in west norwood, gtl

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