Service desk support Work, Jobs in West Rainton, Dur (with Salaries)

VoIP & Data Cabling Telecoms Enginer
LM Global Telecoms Ltd —Gateshead
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Durham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
1d
Business Services Administrator
Northumbria Police —Ponteland
- Full-time
- Customer service
- Word processing
- Databases
- Employee discount
- Sick pay
11d
Visitor Welcome Assistant
Stockton-on-Tees Borough Council —Stockton-On-Tees
- £25,583 - £25,989 a year
- Weekend availability
- Customer service
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
Receptionist
Hotel Indigo Durham —Durham
- Part-time
- Bar
- Computer literacy
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Commercial Administrator
Dacon Fabrications Ltd —Gateshead
- £26,000 - £30,000 a year
- Full-time
- Schematics
- Customer service
- Computer literacy
Quick apply
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Master's degree
- Computer skills
- In-person
Quick apply
Customer Service Advisor
Protyre Autocare —Stockton-on-Tees
- £27,000 - £29,000 a year
- Full-time
- English
- In-person
- Phone etiquette
- Employee discount
- Life insurance
Quick apply
Support Services Administrator
Wave Utilities —Durham
- From £25,878 a year
- Full-time
- Microsoft Office
- Administrative experience
- Front desk
- Free parking
- Employee assistance programme
Quick apply
3d
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Sick pay
Night Porter
HandPickedHotels —Yarm
- From £14 an hour
- Weekend availability
- Bar
- Hotel
- Front desk
- Free parking
- Employee assistance programme
Visitor Experience Assistant
Middlesbrough Council —Middlesbrough
- £26,403 a year
- Part-time
- Maintenance
- POS
- Front desk
7d
Collection and Delivery Driver - 3.5 Tonne
DPD Group UK —Durham
- £13 an hour
- Part-time
- Customer service
- Employee discount
Quick apply
10d
Help Desk Technical Support
Trimble —Newcastle upon Tyne
- Full-time
- Google Suite
- English
- Communication skills
10d
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Helpdesk Administrator
Rated Maintenance Ltd —Darlington
- From £26,420 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Free parking
Quick apply
1d
Service Desk Apprenticeship (September 2026)
Waterstons —Durham
- £20,000 - £26,500 a year
- Communication skills
Desk Based Account Manager
Eque2 —Newcastle upon Tyne
- Hybrid work
- CRM software
- Time management
Customer Service Front Office
Northumbria Police —South Tyneside
- £28,689 - £29,859 a year
- Weekend availability
- Hybrid work
- Front desk
- Leadership
- Communication skills
- Employee discount
- Sick pay
3d
Service Desk Analyst
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d

I want to receive the latest job alerts for service desk support in west rainton, dur

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk support jobs near west rainton, dur

VoIP & Data Cabling Telecoms Enginer

LM Global Telecoms Ltd
Gateshead

Quick apply

Job details

Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Annual leave
Company pension

Qualifications

Technical troubleshooting
Network installation
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Stakeholder liaison
Ticket management
CSCS
Network cabling installation
Network infrastructure
Safe working at height
VoIP
Equipment installation and commissioning
Network support
Data cabling installation
Telecommunication
Customer support
Customer interaction
Fault diagnosis and repair
Project leadership
Communication skills
Help desk

Full job description

Overview

We're looking for an experienced VoIP and Data Cabling Engineer to join our technical team, you'll be based in Team Valley Gateshead in a role that spans both site work and remote support. Day to day you'll either be out on a customer sites installing and configuring telephony and connectivity, or you'll spend time in the office on the service desk handling support, working tickets through to resolution, and, leading customer projects from handover to sign-off.

The right person is as comfortable diagnosing a call-quality issue over the phone as they are terminating cabling on site. You'll need solid technical knowledge, a genuinely helpful manner and can do attitude with customers, and the ability to manage your own workload and keep your records accurate as you go.

Regular travel is required, including occasional overnight stays which can be anywhere in the UK

Key Responsibilities

VoIP & Network Engineering

Install, configure, and maintain VoIP telephone systems and hosted telephony platforms
Diagnose and resolve VoIP, network, and connectivity faults.
Complete customer installations, moves, adds, and changes (MACs).
Configure routers, and network infrastructure equipment.
Support internet connectivity services including leased lines, broadband, and failover solutions.
Perform system upgrades, migrations, and hardware replacements.
Produce accurate installation and fault resolution documentation.

Structured Cabling

Install and terminate Cat5e, Cat6, Cat6a, Fibre optic would be good but not essential
Carry out testing and certification of structured cabling installations.
Deliver projects ranging from single cable runs through to large-scale cabling deployments.
Ensure all cabling work is completed to industry standards and customer specifications.

Site Work & Customer Support

Attend customer sites to diagnose and resolve technical issues.
Provide exceptional customer service and technical advice at all times
Liaise with customers, suppliers, and internal teams to ensure successful project delivery within an acceptable time frame.
Work safely and professionally in commercial, industrial, and the occasional construction environment.
Participate in out-of-hours work where required.
Provide first and second line remote support, helping customers resolve issues by phone as well as on site.
Act as project lead on some customer installations, seeing the work through from sales handover to completion.

Essential Requirements

Strong understanding of VoIP technologies, SIP trunking, and hosted telephony platforms.
Experience installing and troubleshooting network switches and general equipment.
Proven structured cabling experience, including installation, termination, and testing.
Experience working with switches, routers, firewalls, and wireless networking equipment.
Experience providing remote or helpdesk-based support and working tickets to SLA.
Ability to work at height using ladders, access equipment, or elevated work platforms
Full Clean UK driving licence.
Willingness to travel throughout the UK and stay away from home when required.
Strong fault-finding and problem-solving skills.
Excellent communication and customer-facing skills.
Willingness to undergo DBS and background checks
Ability to work independently and as part of a growing team.

Desirable Qualifications & Experience

Manufacturer certifications, (Gamma, Cisco, Draytek, Ubiquiti, Yealink, Microsoft Teams Voice, etc.).
ECS/CSCS Card.
IPAF Certification.
PASMA Certification.
Fibre optic installation and testing experience.
Cisco Broadsoft
Wildix
3CX

What We Offer

Competitive salary based on experience.
33 days' annual leave (including bank holidays).
Ongoing training and certification opportunities.
Opportunity to work on a wide variety of telecoms and infrastructure projects.

Person Specification

The ideal candidate will be a reliable, customer-focused engineer who takes pride in delivering high-quality installations and support services. You will be confident working in challenging environments, capable of managing your own workload, and committed to maintaining the highest standards of safety and workmanship at all times and above all always put the customer first.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company pension
Free parking

Work Location: Hybrid remote in Gateshead NE11 0SH

Quick apply

Refine Your Search

service desk support jobs in west rainton, dur

VoIP & Data Cabling Telecoms Enginer

Operational Support Officer

Business Services Administrator

Visitor Welcome Assistant

Receptionist

Commercial Administrator

IT Support Specialist

Customer Service Advisor

Support Services Administrator

Service Desk Engineer

Night Porter

Visitor Experience Assistant

Collection and Delivery Driver - 3.5 Tonne

Help Desk Technical Support

Service Desk Manager

Helpdesk Administrator

Service Desk Apprenticeship (September 2026)

Desk Based Account Manager

Customer Service Front Office

Service Desk Analyst

I want to receive the latest job alerts for service desk support in west rainton, dur

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected