Solution specialist Work, Jobs in West Wycombe, Bkm (with Salaries)

Human Risk Analyst - Cyber Security Awareness Training
Saepio —High Wycombe
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- IT
- Annual leave
- Life insurance
Quick apply
Continuous Improvement & Innovation Specialist
PerkinElmer —Seer Green
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Specialist, Sourcing - DC Operations
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Business
Sage ERP Software Support Consultant (Finance)
Mysoft —Fleet
- Full-time
- Hybrid work
- Microsoft Excel
- Software troubleshooting
- Customer service
- Free parking
- Employee assistance programme
Quick apply
Home Energy Consultant
Justin Bucknell Electrical Ltd —Bicester
- £37,000 - £42,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply
13d
Legal Contract Administrator (m/f/d)
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
National Account Executive Convenience & Travel
Allwyn UK —Watford
- Hybrid work
- Microsoft Office
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
Workflow & IT Solutions Specialist Hardware Automation
Beckman Coulter Diagnostics —Amersham
- Full-time
- Remote
- Engineering
- Master's degree
- Analysis skills
- Annual leave
Part-time HR Manager (Learning & Development/ Organisational Development)
Reading Students' Union —Reading
- £26,139.74 a year
- Part-time
- Hybrid work
- Project management
- University
- Human resources
- Annual leave
Quick apply
Trainee Quantity Surveyor
Collard Group Ltd —Eversley
- From £25,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Bachelor's degree
- Life insurance
- Referral programme
Quick apply
Accounts Receivable Specialist
BAM UK & Ireland —Hemel Hempstead
- Monday to Friday
- Microsoft Excel
- ERP systems
Finance Operations Manager (PT, Drone AI tech scaleup)
Archangel Autonomy —Oxford
- Full-time
- Microsoft Excel
- ERP systems
- Business development
Quick apply
Regional Client Response Specialist (m/f/d)
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
13d
Compliance Manager – Mortgages & Specialist Finance
Loans Warehouse —Watford
- £60,000 a year
- Full-time
- Sales
- Presentation skills
- In-person
- Free parking
- Annual leave
Quick apply
5d
Business Analyst (Data Focus)
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Part-time
- Analysis skills
- University
- Communication skills
- Annual leave
SPECIFICATION SALES MANAGER, NORTH UK
ELCO GmbH —High Wycombe
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
360 Plant Machine Operator
Collard Group Ltd —Didcot
- From £15 an hour
- Overtime
- CAD
- Programmable logic controllers
- In-person
- Free parking
Quick apply
13d
Workday Bid & Proposal Coordinator
Scrumconnect Consulting —Staines-upon-Thames
- £27,000 - £30,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Commercial Account Handler
Howden Group Holdings —Oxford
- Full-time
- Hybrid work
- Employee discount
Tax Audit and Accounting Group, Assistant Manager
BDO —Reading
- Full-time
- Mentoring
- Leadership
- Tax experience

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Human Risk Analyst - Cyber Security Awareness Training

Saepio
High Wycombe

Quick apply

Job details

Permanent | Full-time

Benefits

Annual leave
Company pension
Company events
Life insurance

Qualifications

CRM software
NIST standards
Organisational skills
IT
Communication skills

Full job description

Human Risk Analyst (Cyber Security Awareness Training, Know Be4)

Location: Saepio HQ, High Wycombe, Bucks

Salary: Competitive

Hours: Hybrid, Full Time, no overnight work - (Mon - Thurs 9am-6pm, Fri 9am-5pm)

Reporting To: Head of Managed Services

About Saepio

Cyber security isn't an add-on to IT. It's a specialist discipline.

That's why modern UK organisations separate the teams who run systems from those who protect them. And it's why they choose Saepio.

We're one of the UK's most recognised cyber specialists and an NCSC Assured Service Provider, working with over 1,000 organisations who trust us to help them:

Cut through noise and see their real risk

Align policy, people and technology into one coherent strategy

Mature security operations without adding unnecessary complexity

Build cyber resilience that stands up to real-world pressure

We partner with the most advanced security platforms in the market and deliver high-impact events, campaigns and thought leadership that place Saepio at the centre of the UK cyber conversation.

What will you be doing?

You will be involved in Security Awareness Training running Phishing simulation campaigns and Cyber Security training programmes via the tooling to help our customers defend against hackers. You will be responsible for setting up services for new customers then reviewing the results to help improve their resiliency to social engineering attacks on their users.

You will provide insightful summary of Phishing and Training performance, highlighting trends to demonstrate improvement over time or using a combination of existing knowledge, resources and independent research provide recommendations for Service Improvement.

You will be responsible for developing relationships with customers and providing an exceptional level of service. The scope of this role is broad and not limited to -

Onboarding: Manage new customer onboarding to Security Awareness Training (Human Risk Management)

Client Relationship Management: Building and maintaining strong relationships with existing clients, understanding their needs, and ensuring their satisfaction with the services provided.

Service Delivery Management: Provide support and guidance to customers to improve security awareness to reduce their likelihood of breaches.

Issue Resolution: Acting as a point of contact for service-related issues and working with internal teams to resolve them promptly and effectively.

Communication: Providing regular updates to clients on service delivery, addressing inquiries, and managing expectations.

Performance Monitoring: Tracking service performance metrics to identify trends and areas for improvement.

Process Improvement: Identifying opportunities to enhance service delivery processes and implementing solutions to improve efficiency and client satisfaction.

Reporting: Preparing and presenting high quality service reports to customers in reviews to add valuable insights to improve their security protection.

Documentation: Maintaining accurate records of service delivery activities, client interactions, and issue resolutions.

What are we looking for?

This role would ideally suit someone with a background in one of the following areas: Security Awareness Training, E-Mail Security, Phishing, Ethical Hacking, Cyber Security Service Management or Customer Success roles.

An individual who is passionate about delivering the highest quality service to our customers, who goes above and beyond and has prior experience in doing so. Someone who can manage multiple customers, whilst maintaining a high level of attention to detail and organisation.

At Saepio, communication is key. Whether it be building internal or external relationships, we are looking for someone who can easily communicate in a professional manner with both parties and be able to maintain these professional relationships.

To be successful within this role, you must have impeccable organisation and task management skills as well as being able to handle pressurised situations and deadlines.

Requirements -

Experience: At least 1 year in a customer facing security operational support role providing service reporting, reviews and service improvement for a business or Managed Service. Ideally in Security Services such as Security Awareness Phishing Simulation and Training, E-Mail Security, or IT Training.

Excellent Communication and Interpersonal Skills: Essential for building relationships and communicating effectively with clients and internal teams.

Creative Problem-Solving Skills: Ability to identify issue and implementing creative solutions to resolve service-related issues efficiently.

Organisational Skills: To manage service delivery effectively and coordinate tasks.

Customer Relationship Management (CRM) Skills: Experience with CRM systems to manage client interactions.

Attention to Detail: Critical for accurate service delivery & documentation, and adherence to SLAs.

Best in Class Customer Service: Proven track record of delivering exceptional customer service and building strong client relationships.

Collaborative: Works effectively as part of a team, promoting collaboration and shared support to achieve service excellence.

Desire to Learn and Skill Development: Proactive in seeking opportunities to expand knowledge and develop skills relevant to the role.

Other skills/qualifications - (Desirable, not mandatory)

Experience working in a Managed Security Service Provider (MSSP)
Security Awareness Training/Human Risk Management (Know Be 4/KB4)

Other relevant Cyber Security certifications (e.g. Comp TIA, NIST, ISO2700X, SOC2, GDPR)

What do we offer

Having a happy and healthy team provides the foundation for our energy and drive

25 days annual leave plus additional half days for a 'Duvet morning' and your birthday (FTE)

BUPA Premium Health Insurance covering pre-existing conditions

Life Insurance

Critical Illness Cover

Royal London Pension Plan

Strong learning and development culture to help you excel

International incentive trips for high performers

Fantastic social events e.g. Family Fun Day, Quarterly socials, Festive Party

Quarterly company-wide recognition events e.g. lunch at Michelin star restaurants

Please note: To be eligible for this role, you must have the right to work in the UK on a permanent basis (e.g., Indefinite Leave to Remain or UK/EU Settled Status). Unfortunately, we are unable to provide visa sponsorship at this time.

Quick apply

Refine Your Search

solution specialist jobs in west wycombe, bkm

Human Risk Analyst - Cyber Security Awareness Training

Continuous Improvement & Innovation Specialist

Specialist, Sourcing - DC Operations

Sage ERP Software Support Consultant (Finance)

Home Energy Consultant

Legal Contract Administrator (m/f/d)

National Account Executive Convenience & Travel

Workflow & IT Solutions Specialist Hardware Automation

Part-time HR Manager (Learning & Development/ Organisational Development)

Trainee Quantity Surveyor

Accounts Receivable Specialist

Finance Operations Manager (PT, Drone AI tech scaleup)

Regional Client Response Specialist (m/f/d)

Compliance Manager – Mortgages & Specialist Finance

Business Analyst (Data Focus)

SPECIFICATION SALES MANAGER, NORTH UK

360 Plant Machine Operator

Workday Bid & Proposal Coordinator

Commercial Account Handler

Tax Audit and Accounting Group, Assistant Manager

I want to receive the latest job alerts for solution specialist in west wycombe, bkm

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