Head of operations Work, Jobs in Wethersfield, Ess (with Salaries)

Head of Customer Success
Cambrionix —Cambridge
- £85,000 - £90,000 a year
- Full-time
- Hybrid work
- Team management
- Free parking
- Life insurance
Quick apply
9d
Head of Operations
Uttlesford Citizens Advice —Saffron Walden
- £38,000 - £40,000 a year
- Part-time
- Hybrid work
- Serving
- Management
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
Associate Director Estates and Compliance
Essex Partnership University NHS Foundation Trust —Colchester
- £94,356 - £108,814 a year
- Full-time
- Relocation assistance
- Employee discount
VacancyTitle: Head of Delivery - Major Projects
Northumbrian Water/Essex & Suffolk Water —Chelmsford
- £120,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Continuous improvement
- Annual leave
- Employee assistance programme
7d
Deputy Head of Teaching and Learning
Community College Initiative —Chelmsford
- £45,000 - £55,000 a year
- Full-time
- Education
- Continuous improvement
- Mentoring
- Free parking
Quick apply
10d
Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624
UK Research and Innovation (UKRI) —Cambridge
- £45,869 - £51,547 a year
- Full-time
- Supervising experience
- Team management
- Communication skills
Freedom to Speak Up Guardian
The Guardian Service Ltd —Colchester
- £42,000 a year
- Weekend availability
- Microsoft Word
- Management
- Microsoft Office
- Health & wellbeing programme
- Work from home
Quick apply
6h
Operations Manager
Advanced Utility Networks —Braintree
- Full-time
- Hybrid work
- Management
- Customer service
- Supervising experience
8d
Divisional Head of HSEQ
Network Plus —Chelmsford
- £80,000 - £95,000 a year
- Continuous improvement
- Communication skills
Quick apply
Head of Service - Waste and Street Scene
West Suffolk Council —Bury St. Edmunds
- £79,518 - £86,227 a year
- Temporary
10d
Project Delivery & Capability Manager
Alzheimer's Research UK —Cambridge
- £50,000 a year
- Continuous improvement
- Team management
- Organisational skills
- Sick pay
Project Manager IWM Duxford Masterplan (Mat Cover)
Imperial War Museums —Duxford
- £38,000 - £42,000 a year
- Project management
- Organisational skills
- Budgeting
- Annual leave
- Employee assistance programme
Head of New Business
Abbey Sales and Lettings Ltd —Bury St. Edmunds
- £35,000 - £75,000 a year
- Full-time
- Sales
- Business development
- Team management
Quick apply
10d
Operations Assistant
Defence Leaders —Chelmsford
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
14d
Director of Operations
Clarins —Harlow
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Inventory control
- Computer literacy
- Employee assistance programme
- Employee discount
Accountant/Bookkeeper
Don Construction Products —Helion Bumpstead
- £40,000 - £42,000 a year
- Full-time
- Microsoft Excel
- Bachelor's degree
- In-person
Quick apply
8d
Project Manager
Wenbar Ltd —Chelmsford
- Full-time
- Microsoft Word
- English
- Analysis skills
- Free parking
Quick apply
Transport & Customer Service Operator
Turners (Soham) —Newmarket
- Full-time
- Computer literacy
- Writing skills
- Data entry
- Free parking
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £60,000 a year
- Full-time
- Continuous improvement
- Training & development
- Leadership
Head of Water Infrastructure
Cambridge Growth Company —Cambridge
- £69,831 - £81,443 a year
- Full-time
- Hybrid work
- Civil engineering
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme

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Head of Customer Success

Cambrionix
Cambridge

Quick apply

Job details

Permanent | Full-time
£85,000 - £90,000 a year
9 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Dashboard visualisation
Process improvement
Team management
Churn prevention
B2B
Operational strategy development
HubSpot
SaaS

Full job description

We're looking for someone exceptional to build and lead our entire Customer Success function from the ground up. An opportunity to build something that doesn’t exist yet.

At Cambrionix, we've spent more than 15 years building world-class hardware trusted by some of the biggest technology brands in the world. We have more than 1.8 million ports in operation globally, and our technology powers mission-critical environments across multiple industries. We're internationally recognised for delivering the fastest, most reliable and most intelligent USB solutions on the planet.

Now we're entering our next chapter.

We're evolving from a traditional manufacturing business into a software and SaaS-led organisation, with Cambrionix Connect at the centre of that transformation. Our cloud platform enables customers to remotely manage, monitor and control devices across entire global fleets from a single interface.

And that's where you come in.

Your mission

Working for the Chief Revenue Officer and working closely with Rev Ops, Tech Engineering and Business development, you will build a function that customers genuinely love.

You'll define the strategy, create the playbooks, design the customer journey, identify the key signals that require actioning implement the processes, establish the metrics, and help build a scalable function that supports our transition to a recurring SaaS business.

What you'll be doing

Designing and launching the entire Customer Success function within HubSpot CRM
Creating customer onboarding programmes that drive adoption from day one
Developing customer journey maps across the entire lifecycle
Building scalable processes, playbooks and customer success frameworks
Reducing churn and increasing customer retention
Identifying opportunities for customer growth and expansion through both upsell and cross sell
Building dashboards that provide meaningful insights into customer behaviour
Recruiting, developing and leading a Customer Success team as the function grows
Becoming the voice of the customer across the business

You will have experience building a Customer Success function rather than simply managing an established one. You'll understand that customer success is far more than customer support and will have a genuine passion for creating processes, systems and strategies from the ground up. You'll thrive in an environment where there's a blank sheet of paper rather than an existing playbook and will be equally comfortable developing strategy and delivering operational excellence. You'll be able to move effortlessly between conversations with customers, engineers and senior leaders, translating customer needs into meaningful business and product decisions. You'll also have a strong understanding of key SaaS metrics, including customer adoption, retention, churn, expansion and lifetime value, together with experience working in a B2B SaaS, technology, software or platform-based business. Most importantly, you'll enjoy building scalable solutions and helping organisations navigate periods of growth and transformation.

We'd be especially excited if you have experience with:

Scaling a customer success function during a business transformation
SaaS implementation and onboarding
Subscription and recurring revenue models
Technical products
Enterprise customers
Customer success platforms and automation tools
Building and leading high-performing teams

Why Cambrionix?

Because we're not standing still. We have ambitious plans, significant investment and a product roadmap that's reshaping our future. Please don't apply because you're looking for a comfortable, steady-state management role. Apply if you want to build something remarkable.

If those words resonate with you, we'd love to talk.

Pay: £85,000.00-£90,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Cambridge CB4 0DS: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Success: 5 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Cambridge CB4 0DS

Quick apply

Refine Your Search

head of operations jobs in wethersfield, ess

Head of Customer Success

Head of Operations

Associate Director Estates and Compliance

VacancyTitle: Head of Delivery - Major Projects

Deputy Head of Teaching and Learning

Technical Facilities Services Coordinator | Operations Group | Estates and Facilities | LMB 2624

Freedom to Speak Up Guardian

Operations Manager

Divisional Head of HSEQ

Head of Service - Waste and Street Scene

Project Delivery & Capability Manager

Project Manager IWM Duxford Masterplan (Mat Cover)

Head of New Business

Operations Assistant

Director of Operations

Accountant/Bookkeeper

Project Manager

Transport & Customer Service Operator

General Manager

Head of Water Infrastructure

I want to receive the latest job alerts for head of operations in wethersfield, ess

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