Crm Work, Jobs in Whickham, Twr (with Salaries)

Customer Service Advisor
Northern Gas and Power —Gateshead
- £26,227.50 a year
- Full-time
- In-person
Quick apply
Head of Business Development and Fundraising
NE Youth Ltd —Blaydon
- £38,833.96 - £42,434.91 a year
- Full-time
- CRM software
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
12d
Project and Operations Coordinator ( Maternity Cover Oct 26 to Mar 28)
Gilligan Engineering Services —Jarrow
- £36,000 - £38,000 a year
- Full-time
- CRM software
- Travel
- In-person
- Annual leave
Quick apply
8d
Onboarding Agent
Everything Managed Group —Newcastle upon Tyne
- £27,000 a year
- Full-time
- CRM software
- Communication skills
Quick apply
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
IFA Administrator
Reeves Independent —Newcastle upon Tyne
- £26,500 a year
- Full-time
- CRM software
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
Experience Manager
Bodycare Retail Ltd —Gateshead
- £31,000 - £34,500 a year
- Full-time
- CRM software
- Social media management
- Customer service
Quick apply
3d
Hotel Sales & Events Executive
Alpha UK Projects Limited —Newcastle upon Tyne
- £30,000 - £40,000 a year
- Full-time
- Sales
- Hotel
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
5d
CRM Coordinator (9m FTC)
DAC Beachcroft —Newcastle upon Tyne
- Hybrid work
- CRM software
- Databases
- Analysis skills
Quick apply
Lead Generator
EcoEnergy Consultants —Newcastle upon Tyne
- From £25,420 a year
- Full-time
- Spanish
- Salesforce
- English
- Referral programme
Quick apply
8d
Indirect Administration & Objections Coordinator
Tritility Limited —Jarrow
- Up to £28,000 a year
- Full-time
- CRM software
- Microsoft Office
- Databases
- Free parking
- Health & wellbeing programme
Quick apply
4d
Online Chat Support Agent
Wadley Donovan Gutshaw Consulting —Washington
- Full-time
- CRM software
- Google Suite
- Microsoft Office
- Flexible schedule
Quick apply
Business Coordinator
Manager of Brands —Newcastle upon Tyne
- £26,000 - £28,000 a year
- Full-time
- CRM software
- Hospitality
- Social media management
Quick apply
1d
Sales Associate (Full Time) - Fenwicks Newcastle
Hugo Boss —Newcastle upon Tyne
- Full-time
- CRM software
- Communication skills
8d
Sales Associate (Part Time - 24 Hours) - Fenwicks Newcastle
Hugo Boss —Newcastle upon Tyne
- Part-time
- CRM software
- Communication skills
8d
Oliver Wyman - Team Assistant - Newcastle
Oliver Wyman —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Sales Co-ordinator
Plastic Manufacturer —Gateshead
- £30,000 - £40,000 a year
- Full-time
- CRM software
- In-person
- Analytics
Quick apply
23h
Visitor Experience Administration Assistant
The Auckland Project —Bishop Auckland
- Up to £12.71 an hour
- Weekend availability
- Customer service
- Organisational skills
- Guest services
- Free parking
- Annual leave
Quick apply
2d
Contracts & Sales Administration Executive
Tritility Limited —Jarrow
- £27,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
4d
Business Development Manager
Swanton Care and Community —Sunderland
- £50,000 - £55,000 a year
- Remote
- CRM software
- Microsoft Office
- Databases
- Annual leave
- Employee assistance programme
11d

I want to receive the latest job alerts for crm in whickham, twr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

crm jobs near whickham, twr

Customer Service Representative jobs in Gateshead

Customer Success Manager jobs in Newcastle Upon Tyne

Business Development Manager jobs in Sunderland

Sales Executive jobs in Newcastle Upon Tyne

Administrator jobs in Newcastle Upon Tyne

Administrative Assistant jobs in Bishop Auckland

Customer Service jobs in Plymouth

Customer Service Representative jobs in Hemel Hempstead

Customer Service Representative jobs in Croydon

Customer Service Representative jobs in Bredbury

Remote Customer Service jobs in Coventry

Customer Service Representative jobs in Walsall

Customer Service jobs in Liverpool

Customer Service Manager jobs in London

Customer Success Manager jobs in Macclesfield

Trainee Site Manager jobs in London

Event Manager jobs in Remote

Customer Success Manager jobs in Liverpool

Customer Success Manager jobs in Hampshire

Customer Service Advisor jobs in Manchester

Customer Service Advisor

Northern Gas and Power -
Gateshead

Quick apply

Job details

Permanent | Full-time
£26,227.50 a year

Benefits

Additional leave
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Microsoft Office Suite
Complaint handling
B2B
Relationship management
Customer interaction
Root cause analysis
Account management

Full job description

Customer Service Advisor

Salary - £26,227.50

Gateshead (Baltic) | Full-time | Monday – Friday, 9am – 5pm

When a business customer picks up the phone or sends an email, they’re trusting us to sort it. A billing query, a contract question, a supplier issue that needs specialist attention - as a Customer Services Advisor at Northern Gas and Power, you’re the person who makes it right.

You’ll sit within the Services team, reporting to the Customer Support Manager. Your job is to handle customer requests and queries with speed, professionalism, and genuine care while keeping our records accurate and liaising with energy suppliers on our customers’ behalf.

If you’re someone who thrives on solving problems, communicating clearly, and delivering a service you’d be proud of, this role will suit you.

What you’ll actually be doing

Handling customer requests submitted by phone and email prioritising, investigating, and resolving them efficiently
Investigating and resolving customer queries quickly and patiently - getting to the root cause, not just the symptom
Maintaining thorough and accurate customer account records across our database systems
Liaising with energy suppliers on behalf of our customers - chasing updates, escalating issues, and ensuring they receive the best possible service
Communicating proactively with customers as their contract start dates approach, ensuring a smooth transition to meet their energy needs
Supporting customer retention keeping customers engaged and identifying opportunities to strengthen the relationship
Keeping confidential records and financial information private and secure at all times
Learning and using various database systems and internal technology to deliver great customer care
Working as part of the wider NGP team supporting colleagues, spotting further business opportunities, and driving positive results

No two days look the same. One morning you might be working through a queue of email requests, contract queries, billing questions, supplier updates. The next, you’re on the phone resolving a complaint or coordinating with a supplier to fix a metering issue before a contract goes live. The pace is steady and the variety keeps things interesting.

What makes this rewarding

You’re the person who fixes it. Customers remember the person who went that extra mile to sort their problem. You’ll build real relationships with the businesses you support, and you’ll see the direct impact of your work every day
Energy industry exposure. You’ll learn how the commercial energy market works from the inside - suppliers, contracts, metering, procurement. It’s a genuine skill set that grows with you
A supportive team. You’ll work alongside experienced colleagues in a team that helps each other out. The Services team is collaborative, and the environment is professional without being stuffy
Room to grow. NGP is a large, international business.

What’s in it for you

Salary £26227.50
23 days holiday + additional December leave + bank holidays
Pension and access to Simplyhealth (money towards dental care, eyesight checks, physio, etc.)

Your first 90 days

Weeks 1–3: You’ll go through a structured induction covering NGP’s systems, processes, and the energy industry basics. You’ll shadow experienced advisors, learn the database and CRM tools, and start handling straightforward customer queries with support
Weeks 4–8: You’re handling your own caseload. Phone and email queries come directly to you, and you’re building confidence liaising with suppliers. You know where to find information, when to escalate, and how to keep customers updated. Your accuracy on records is consistent
Weeks 9–12: You’re a fully contributing member of the team. You manage queries independently, handle supplier escalations with confidence, and proactively flag emerging issues before they become problems. Colleagues and customers know they can rely on you

This is for you, if

You have experience in customer service, ideally in the energy industry, but strong service experience from other B2B environments will be considered
You’re comfortable using MS Office and picking up new systems quickly
You communicate effectively, both verbally and in writing - professionally and clearly, even when things are complicated
You can manage your own workload, prioritise competing demands, and work under pressure when needed
You’re self-motivated, resilient, and driven - you don’t wait to be told what to do next
You’re a natural problem solver who stays calm and patient, even with difficult queries
You’re a team player who supports colleagues and contributes to a positive working environment
Account management or B2B experience is a plus, but not essential

About Northern Gas and Power

Northern Gas and Power, part of Global Procurement Group, is Europe’s largest energy consultancy. We support over 40,000 business customers across the UK, Europe, India, and the Middle East. We help businesses manage their energy procurement, reduce commercial risk, and make smarter buying decisions.

Global Procurement Group is an equal opportunities employer. All applications are assessed on skills, experience, and alignment with the role. We’re committed to a recruitment process that is fair, consistent, and free from bias.

Your personal data will be processed in accordance with our Privacy Policy. By submitting this application, you confirm you have read and understood it.

Pay: £26,227.50 per year

Work Location: In person

Quick apply

Refine Your Search

crm jobs in whickham, twr

Customer Service Advisor

Head of Business Development and Fundraising

Project and Operations Coordinator ( Maternity Cover Oct 26 to Mar 28)

Onboarding Agent

Customer Success Manager

IFA Administrator

Experience Manager

Hotel Sales & Events Executive

CRM Coordinator (9m FTC)

Lead Generator

Indirect Administration & Objections Coordinator

Online Chat Support Agent

Business Coordinator

Sales Associate (Full Time) - Fenwicks Newcastle

Sales Associate (Part Time - 24 Hours) - Fenwicks Newcastle

Oliver Wyman - Team Assistant - Newcastle

Sales Co-ordinator

Visitor Experience Administration Assistant

Contracts & Sales Administration Executive

Business Development Manager

I want to receive the latest job alerts for crm in whickham, twr

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected