Department supervisor Work, Jobs in Whitechapel, Gtl (with Salaries)

Customer Service Supervisor
Fortnum & Mason —London
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
1h
Customer Services Advisor - Permanent
Fortnum & Mason —London
- Full-time
- Customer service
- Microsoft Office
1h
Customer Service Advisor
Fortnum & Mason —London
- Full-time
- Customer service
- Microsoft Office
- Annual leave
1h
Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)
Claytons (Aust) Pty Ltd —London
- £72,613 - £82,987 a year
- Full-time
- Customer service
- Warehouse experience
- IT
Quick apply
Human Resources (HR) Manager
Rhythmic Care UK Ltd —Ilford
- £40,000 - £50,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- Master's degree
- Flexitime
Quick apply
8d
Airport Services Duty Supervisor - London Heathrow
Qatar Airways —London
- Computer literacy
- English
- Bachelor's degree
12d
Catering and Retail Supervisor
Bevis Marks Synagogue Heritage Foundation —London
- £28,000 a year
- Part-time
- Serving
- Organisational skills
- In-person
Quick apply
10d
Customer Success Supervisor
Wholegood —London
- £27,000 - £35,000 a year
- Weekend availability
- CRM software
- Management
- Customer service
Quick apply
Warehouse Nights Supervisor
Savona Foodservice —Barking
- From £35,880 a year
- Full-time
- Hospitality
- Team management
- Warehouse experience
- Free parking
- Life insurance
Quick apply
LRS - Support Team Receptionist
Lexington Catering —London
- £29,580 a year
- Full-time
- Hospitality
- Customer service
- Front desk
Quick apply
10d
Operations Supervisor, AMZL
Amazon UK Services Ltd. —East London
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Front Office Associate (Hotel)
Dorsett Canary Wharf —Canary Wharf
- £26,500 a year
- 8 hour shift
- Bilingual
- Hospitality
- Hotel
Quick apply
7d
Front of House Supervisor
Mitie —London
- £17.65 an hour
- Full-time
- English
- Team management
- Human resources
Customer Service Associate (12 month FTC)
Richemont —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
4d
Guest Service Supervisor - London Marriott Hotel Canary Wharf
Marriott International, Inc —London
- Full-time
- Customer service
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
3d
Night Supervisor
Hilton —London
- £15.29 an hour
- Full-time
- Employee stock purchase plan
- Annual leave
Finance Supervisor - London Marriott Hotel Regents Park
Marriott International, Inc —London
- £17.13 an hour
- Full-time
- Bar
- Microsoft Office
- Hotel
7d
Front Of House Supervisor (GXM)
Guarding UK —London
- £18.50 an hour
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Employee assistance programme
Quick apply
11d
Service Delivery Officer
The City Of London —London
- £44,110 - £49,140 a year
- Full-time
12d
Assistant Manager
Build-A-Bear Workshop —London
- 8 hour shift
- Microsoft Outlook
- In-person
- Leadership
Quick apply

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department supervisor jobs near whitechapel, gtl

Customer Service Supervisor

Fortnum & Mason -
London

Apply Now

Job details

Full-time
1 hour ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Hospitality
Customer service
Microsoft Office
Restaurant experience
Communication skills

Full job description

At Fortnum & Mason, exceptional service is part of our story. For more than 300 years, we have been delighting customers with extraordinary products, memorable experiences and a distinctly personal approach. As our Customer Service Supervisor, you will play a key role in upholding this prestigious heritage, leading and supporting a team who bring warmth, care and precision to every customer interaction. This is an opportunity to be at the heart of one of Britain’s most iconic luxury brands, helping to ensure every enquiry, booking and moment of service reflects the standards Fortnum’s is renowned for

Role Purpose:

The purpose of a Customer Service Supervisor is to lead and support the customer services team to ensure high-quality, efficient, and consistent service delivery. The role focuses on improving customer satisfaction, resolving escalated issues, coaching team members, and ensuring that service standards, policies, and performance targets are met.

Why Work For Us:

Competitive salary and performance-related bonus
Discretionary annual bonus (up to 5% of salary)
Up to 40% store and restaurant discounts
25 days holiday, plus a day off for your birthday and 5 additional wellbeing days
Matched pension scheme and excellent career development opportunities
Opportunities to grow within a diverse and dynamic hospitality business
Additional annual leave and recognition rewards for long service

Key Accountabilities:

Responsible for daily supervision of the core and seasonal team, ensuring you are the first point of contact for support and escalations.
Act as a role model by demonstrating excellent leadership, professionalism, and adherence to company values while guiding and supporting the team.
Oversee and ensure adequate cover across all channels and tasks to ensure SLA’s are delivered and tasks completed in day.
Support with the preparation, recruitment, and training of new starters in the department, and support other departments where required, alongside regular coaching and training.
Proactively drive the Department by sharing and implementing ways to improve processes and flagging potential issues which may have a wider business impact.
Whilst the role is office based; we must be available for isolated face to face interactions were needed.
Be responsible for hosting the daily team meetings, clear communication cascade, attending weekly management meetings, and participating in meetings in the ASM’s absence.
Be responsible for liaising with chefs, maintain up to date knowledge regarding allergens and dietary requirements, manage restaurant bookings and handle escalations
Work closely with the Membership team to ensure full feedback loop and knowledge share of customer feedback, and support in cascading Membership updates to the CS team
Ensure customers receive timely, professional, and accurate support by maintaining high service quality standards and acting as the primary point of contact for complex or sensitive issues, such as Food safety, Quality, Fraud, Data Compliance, escalations and Exec escalations.
Carry out regular team feedback, 1:1 reviews, Probations, PDR’s and RTW’s and support the Assistant Manager in managing absence and timekeeping.
Complete weekly and monthly Analysis and feedback to the senior management group
Support the team during times of absence and holidays
Maintain flexibility in locations and shift patterns, covering 7 days a week including bank holidays
Ability to work across multiple operating platforms.
Coordinate with other departments for special events, menus or complex orders.
Manage productivity and QC for all core and temporary teams.

We expect the successful candidate to have the following skills and experience:

1 year of luxury customer service experience in a customer-facing role
Be self-motivated with a proactive attitude to work.
Excellent interpersonal and communication skills
Experience in collating and analysing data.
A passion for our brand
High level of integrity and professionalism.
Ability to maintain confidentiality and exercise discretion.
Equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Be self-motivated with a proactive attitude to work.
You will thrive under pressure and possess meticulous attention to detail.
Have the ability to prioritise and manage your own workload to meet deadlines, Multi-Tasking, planning and organisation skills
Be a people-centric character.
Proficient in Microsoft Office with capacity to operate within multiple platforms
Experience within a Contact Centre, Hospitality or Retail environment would be advantageous

We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We respect and embrace each other's differences to create a truly inclusive environment where everyone can thrive.In the last year alone, our people have been recognised and celebrated through industry awards for outstanding contributions to Retail, Hospitality, Customer Service, Technology, Visual Merchandising, and Community Engagement.

Apply Now

Refine Your Search

department supervisor jobs in whitechapel, gtl

Customer Service Supervisor

Customer Services Advisor - Permanent

Customer Service Advisor

Plant Manager - Joinery (Visa Sponsorship Available for Successful Candidates)

Human Resources (HR) Manager

Airport Services Duty Supervisor - London Heathrow

Catering and Retail Supervisor

Customer Success Supervisor

Warehouse Nights Supervisor

LRS - Support Team Receptionist

Operations Supervisor, AMZL

Front Office Associate (Hotel)

Front of House Supervisor

Customer Service Associate (12 month FTC)

Guest Service Supervisor - London Marriott Hotel Canary Wharf

Night Supervisor

Finance Supervisor - London Marriott Hotel Regents Park

Front Of House Supervisor (GXM)

Service Delivery Officer

Assistant Manager

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