Systems Support Assistant
Shepherd Neame —Faversham
- Full-time
- Data entry
- Communication skills
- Employee discount
- Life insurance
Quick apply
18h
Scrum Master – Digital
Saga —Folkestone
- £45,000 - £50,000 a year
- Hybrid work
- Conflict management
- Communication skills
- Employee discount
Quick apply
22h
QA Analyst
BI AH UK Ltd —Ash
- Full-time
- Microsoft Powerpoint
- Organisational skills
- Communication skills
Web Support Analyst
Shepherd Neame —Faversham
- Full-time
- Communication skills
- Analytics
- Employee discount
- Life insurance
Quick apply
1d
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Travel
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
Materials Process Engineer
Amphenol Limited Career Page —Whitstable
- Full-time
- Analysis skills
- Continuous improvement
- Quality control
- Free parking
- Employee assistance programme
Quick apply
7d
Payroll Analyst - Faversham, Kent
Avante Care and Support —Faversham
- £30,000 - £35,000 a year
- Analysis skills
- Presentation skills
- Travel
- Employee discount
- Life insurance
Product Analyst
Canterbury Christ Church University —Canterbury
- £32,080 - £34,610 a year
- Full-time
- Analysis skills
- Agile
3d
Customer Service & Logistics Specialist GBT
Tyson Foods —Ashford
- £32,000 - £41,000 a year
- Full-time
- Hybrid work
- ERP systems
- Data analysis skills
- English
Quick apply
IT Change Analyst
Sysco —Ashford
- Full-time
- Hybrid work
- Computer Science
- English
- Continuous improvement
- Employee discount
2d
Trainee Asbestos Consultant / Surveyor - Maidstone
Vadella —Maidstone
- £27,060.80 - £29,224.00 a year
- Weekend availability
- Customer service
- Computer skills
- Construction experience
- Annual leave
- Referral programme
Quick apply
IT Support System Analyst - Kent and Medway ICS Only
Maidstone and Tunbridge Wells NHS Trust —Maidstone
- £25,760 - £27,476 a year
- Full-time
- Travel
- In-person
- Annual leave
4d
Finance Business Partner
Sysco —Ashford
- Full-time
- Hybrid work
- Merchandising
- Analytics
- Employee assistance programme
- Employee discount
10d
Treasury Analyst
Saga —Folkestone
- £30,000 - £36,000 a year
- Hybrid work
- Communication skills
- Employee discount
Quick apply
10d
HR Systems Analyst
Synapri —Rochester
- £28,000 - £32,000 a year
- Azure
- Maintenance
Senior Analytical Scientist (Material Science)
Viatris —Sandwich
- Full-time
- Microsoft Powerpoint
- Laboratory experience
- Bachelor's degree
- Health & wellbeing programme
- Employee assistance programme
1d
Qualified Asbestos Surveyor / Asbestos Analyst / Asbestos Consultant
Bradley Environment —Maidstone
- £32,000 - £45,000 a year
- Overtime
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
ICT Lead PHP Developer (Jadu Platform & Digital Services)
Medway Council —Chatham
- £45,795 a year
- Full-time
- Hybrid work
- Mentoring
Part Time Qualified Laboratory Analyst
Bradley Environmental Consultants —Maidstone
- £14.00 - £14.49 an hour
- Overtime
- Microsoft Word
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
Qualified Asbestos Surveyor / Asbestos Analyst / Asbestos Consultant
Bradley Environmental Consultants —Maidstone
- £32,000 - £45,000 a year
- Overtime
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d

I want to receive the latest job alerts for support analyst in whitstable, ken

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Systems Support Assistant

Shepherd Neame -
Faversham

Quick apply

Job details

Full-time
18 hours ago

Benefits

Company pension
Company events
Employee discount
Life insurance

Qualifications

Ticket management
Process improvement
ERP software
Microsoft Office Suite
Ticket management systems
Data entry
Customer support
Communication skills
Help desk

Full job description

Systems Support Assistant

Support Office

Contract: Permanent

Business Systems Assistant – Keep Our Business Running Smoothly!

Are you organised, detail-focused and passionate about delivering great service?

Shpehrd Neame have an exciting opportunity to support the systems, data and processes that help keep Britain's oldest brewer operating effectively across our pubs, hotels, brewery and support functions.

As a Systems Support Assistant in our Business Systems team, you will provide first-line support for system and data requests, maintain accurate information across business systems and support colleagues with day-to-day queries. You'll play an important role in ensuring requests are handled efficiently, approved updates are processed accurately and our systems continue to support the needs of the business

Where You’ll Be Working

At Shepherd Neame, our Support Office in Faversham, Kent is the hub that keeps our brewing tradition thriving. From finance and HR to marketing and operations, this is where innovation meets heritage.

We’re looking for passionate, proactive individuals who want to make an impact behind the scenes - supporting our pubs, hotels, and brewery teams to deliver exceptional experiences. If you’re ready to combine your skills with a company steeped in history and driven by growth, this is your chance to be part of something special.

What You'll Do

Monitor support queues and shared inboxes, ensuring requests are logged, reviewed and prioritised promptly.
Resolve routine systems and data queries, providing excellent customer service to colleagues across the business.
Complete approved system and master data updates accurately and in line with agreed processes and controls.
Maintain system records, user guides and supporting documentation to ensure information remains current and accessible.
Provide first-line guidance to users on business systems, processes and information requirements.
Ensure requests contain the appropriate information and approvals before progressing updates or changes.
Escalate complex or higher-risk issues to analysts, system owners or technical teams where required.
Support testing, data validation and user acceptance activities for system changes and enhancements.
Maintain accurate records of requests, updates, testing outcomes and actions taken.
Work collaboratively with teams across the business to support reliable systems, accurate data and efficient processes.
Identify recurring issues, trends and opportunities to improve services, systems and ways of working.

Hours: Full-time, 37.5 hours per week (Mon–Fri, 08:30–17:00)

Why Join Shepherd Neame?

Competitive Pay - rewarding your skills and contribution
Holiday - 25 days plus bank holidays
Generous Pension - invest in your future
Life Insurance - 4 x your salary (for members of the Pension Scheme)
Staff Discounts - enjoy savings in our pubs and hotels
Wellbeing Support - access to 24/7 GP, counselling and mental health resources
Fun Company Events - be part of a team that celebrates success

What You’ll Need:

Experience in an administration, systems, data or customer support role.
Confidence using Microsoft Office and learning new systems quickly.
Strong attention to detail and a commitment to maintaining accurate records and data.
Excellent organisation and prioritisation skills.
Strong written and verbal communication skills.
A customer-focused approach and a desire to provide excellent support to colleagues.
The ability to manage competing priorities and meet agreed deadlines.
Confidence in recognising when issues need to be escalated.
Experience using shared inboxes, ticketing systems or business support tools would be advantageous.
Knowledge of ERP, retail, finance or other business systems would be beneficial, but is not essential.

Why Shepherd Neame?

Our culture is built on Sheps Spirit, Working Together, Pride and Passion and Authenticity - values that have guided us for over 300 years. When you join us, you become part of a team that celebrates tradition while shaping the future.

Ready to keep Britain’s brewing tradition alive? Apply today!