Lead analyst Work, Jobs in Wickwar, Gls (with Salaries)

Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Quick apply
Senior Information Analyst
Sirona care & health CIC —Yate
- £39,959 - £48,117 a year
- Part-time
- Annual leave
1d
Business Change Opportunities
GCHQ —Cheltenham
- £43,083 - £68,745 a year
- Mentoring
- In-person
- Communication skills
- Annual leave
- Flexible schedule
11d
QA Analyst
Clue Software —Bristol
- Up to £50,000 a year
- Hybrid work
- Communication skills
- Time management
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
Data Quality Analyst
St. James's Place —Cirencester
- Analysis skills
- Analytics
- Annual leave
10d
Business Change
GCHQ —Cheltenham
- £43,083 - £68,745 a year
- Full-time
- Presentation skills
- Mentoring
- Communication skills
- Annual leave
11d
Service Desk Analyst
Hazlewoods —Cheltenham
- £27,000 - £35,000 a year
- Full-time
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
Information Systems Lead and Business Analyst
Safran —Gloucester
- Full-time
- Bachelor's degree
- Continuous improvement
- Business
Data Analyst (Energy Analyst)- 26289
Enverus —Stonehouse
- Full-time
- Hybrid work
- Writing skills
- English
- Data entry
Consultant – Manager, Business Analyst (Agile Product Team), Defence & Security
Deloitte —Bristol
- Hybrid work
- Analysis skills
Lead Business Analyst
Graphcore —Bristol
Business Analyst, People Transformation, Human Capital, Defence & Security, Technology and Transformation
Deloitte —Bristol
- Hybrid work
- Business development
- Analysis skills
- Organisational skills
Business Analyst (Finance Transformation)
HSL Compliance Limited —Ross-on-Wye
- £65,000 - £75,000 a year
- Remote
- PMP
- Travel
- Communication skills
- Annual leave
- Sick pay
Quick apply
Senior Consultant - Business Analyst
PACT Solutions —Bristol
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Mentoring
Quick apply
7d
Delivery Manager
Roke —Gloucester
- Full-time
- No degree
- Organisational skills
- Communication skills
Consultant - Manager, HR Consulting, Defence & Security, Human Capital
Deloitte —Bristol
- Hybrid work
- Research
- Team management
- Human resources
Consultant - Change
PACT Solutions —Bristol
- £42,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
Quick apply
IT Business Solutions Manager - EMEA & Wellness
Kohler —Quedgeley
- IT
Senior Business Analyst & Business Analyst (Fixed Term)
University of Bath —Bath
- £38,784 - £56,535 a year
- Full-time
- CRM software
- University
- Mentoring
- Annual leave
- Employee discount
10d

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Lead Service Desk Analyst

Rotork -
Bath

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
IT team management
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Continuous improvement
Team management
ServiceNow
Information technology team management
Leadership
Communication skills
Help desk

Full job description

Job Description

Join us as a Lead Service Desk Analyst, where you’ll play a key role in supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, you’ll combine hands-on technical expertise with strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs.

What You’ll Do

Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues
Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices.
Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs
Drive a culture of accountability, collaboration, and customer-focused support
Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations.
Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery.
Identify trends and contribute to continuous improvement, automation, and knowledge-sharing initiatives.

Qualifications

What You’ll Bring

Proven experience in a Service Desk or IT support leadership role
Strong technical troubleshooting skills with a hands-on approach
Knowledge of ITIL frameworks and service management best practices
Experience leading a team, including performance management and development of direct reports.
Experience with ServiceNow (or similar tools) and performance reporting
A passion for continuous improvement, team development, and delivering excellent customer experience
Strong communication and stakeholder management skills

Why Join Us?

Be a key player in shaping global service delivery standards
Work in a collaborative, fast-paced environment with real impact
Opportunities to drive innovation, automation, and service improvement

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Quick apply

Refine Your Search

lead analyst jobs in wickwar, gls

Lead Service Desk Analyst

Senior Information Analyst

Business Change Opportunities

QA Analyst

Service Desk Manager

Data Quality Analyst

Business Change

Service Desk Analyst

Information Systems Lead and Business Analyst

Data Analyst (Energy Analyst)- 26289

Consultant – Manager, Business Analyst (Agile Product Team), Defence & Security

Lead Business Analyst

Business Analyst, People Transformation, Human Capital, Defence & Security, Technology and Transformation

Business Analyst (Finance Transformation)

Senior Consultant - Business Analyst

Delivery Manager

Consultant - Manager, HR Consulting, Defence & Security, Human Capital

Consultant - Change

IT Business Solutions Manager - EMEA & Wellness

Senior Business Analyst & Business Analyst (Fixed Term)

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