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Service Administrator- Fixed Term Contract

Schindler -
Warrington

Apply Now

Job details

Fixed term contract
6 days ago

Benefits

Company pension
Employee discount

Qualifications

Customer service call handling
Report writing
Inbound customer enquiry call handling
Report generation
Computer literacy
Stakeholder liaison
Filing
Internal department liaison
Microsoft Office Suite
Microsoft Office
Client services
Customer support
Customer interaction
Typing
Time management
Rota coordination

Full job description

Location: Warrington, England, United Kingdom
Job ID: 90580

Quality of urban life

Join Rubax Lifts Limited, one of the UK’s largest independent lift companies, proudly providing expert lift engineering services and tailored solutions nationwide since 1980. With strategically located offices and a team of highly skilled engineers available 24/7, 365 days a year, we’re dedicated to delivering exceptional service and building lasting relationships with our customers. At Rubax, we value customer engagement and strive to fully understand and meet individual requirements by offering high-quality, cost-effective solutions. Committed to continuous improvement, we invest in our people, processes, and technology to ensure the highest standards of customer satisfaction. Be part of a company that supports innovation, prioritises quality, and puts its customers at the heart of everything we do.

Join us as a

Service Administrator- Fixed Term Contract

We are looking for a Service Administrator (Fixed Term Contract) to provide administrative duties as part of the Service Department Team including answering the phone, typing correspondence, invoicing, sending & processing emails and updating in-house systems as well as customer portals. Work closely with field engineers and plan work and technical diary. Liaise with people across all areas within the business both internally and externally. Ensure processes are followed correctly and support the Key Accounts Department.

Your main responsibilities

Maintenance of files, assisting with worksheets, schedules, and other service-related documents
Preparing and sending reports to the customer
Keeping the in-house system up to date
Updating customer service portals to ensure we adhere to KPIs & SLAs
Demonstrating customer service, taking calls & emails, dealing with enquiries & taking detailed messages
Preparing and sending accurate sales invoices
Communicating professionally with all people and departments both externally and internally
Logging & processing callouts and checking with engineers to ensure completion
Process regional engineer timesheets and plan engineer work and route coordination
Plan engineer diary ensuring completion of maintenance and reactive jobs productively and efficiently and ensuring all jobs are covered
To be able to prioritise workload and identify priority works

What you bring

Previous experience in a similar role is desirable and a flexible approach to work
Highly organised, proactive with the ability to work as a Team as well as on own initiative
Good planning and time management skills
Able to resolve conflicting demands to ensure good customer service
IT literate with good knowledge of MS Office
Able to prioritise own workload effectively
Working with minimal supervision and utilising initiative
Commitment to deliver business support accurately, under pressure and to tight timescales
Reliable, organised, and diligent, with an excellent telephone manner

What’s in it for you?

Competitive salary
Company car or allowance (for eligible roles)
25 days’ holiday plus bank holidays
Pension scheme with 5% company contribution
Comprehensive life assurance
Private medical cover with a trusted provider, plus 24/7 virtual GP access
Free eye tests and eyewear discounts

Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamRubax!
Discover more on rubax.co.uk.

At Rubax we value inclusion and diversity and practise equity to create equal opportunities for all and we endeavour to ensure that all qualified applicants will receive consideration for employment.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

Apply Now

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