Client services occupations Work, Jobs in Wigston Magna, Lec (with Salaries)

Complaints Administrator
Legacy Wills & Estate Planning Ltd —City of Leicester
- £24,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Health & wellbeing programme
Quick apply
6d
Business Client Service Specialist
HSBC Global Services Limited —Leicester
- From £27,200 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
Service Contract Coordinator
Mettler Toledo —Leicester
- £27,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Salesforce
- Annual leave
- Employee assistance programme
Quick apply
1d
Graduate Customer Account Executive - Luxury Labels and Packaging
Label Apeel Ltd —Leicester
- £26,000 - £30,000 a year
- Full-time
- Salesforce
- Analysis skills
- Bachelor's degree
- Referral programme
- Sick pay
Quick apply
6d
Business Client Service Specialist
HSBC —Leicester
- £24,000 - £40,000 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Work from home
Quick apply
4d
Customer Support Representative
Camozzi Automation Ltd —Nuneaton
- From £25,000 a year
- Full-time
- Customer service
- Computer literacy
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
5d
Client Services Advisor
Soane Britain —Belgrave
- Full-time
- Administrative experience
- Communication skills
Specialist Customer Service Advisor
Cromwell —Leicester
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
1d
Account Co-Ordinator
Atlas Workplace Services —Coventry
- £29,500 a year
- Microsoft Word
- Microsoft Excel
- Customer service
Quick apply
Customer Service Representative
621 Druck Limited —Leicester
- Full-time
- Customer service
- English
- Microsoft Office
Account Manager and Onboarding Specialist
BCA —Corby
- £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Service Coordinator
SLS Scientific Laboratory Supplies —Nottingham
- £26,300 - £27,500 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Annual leave
Quick apply
3d
Customer Retention Advisor
PPL PRS —Leicester
- £25,482 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
3d
Customer Service Advisor
Kinaxia Transport & Warehousing —Rugby
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Administrator
Great Bear —Desborough
- £26,500 - £28,500 a year
- Full-time
- Computer literacy
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Liaison Officer
Network Plus —Lutterworth
- £30,000 a year
- Customer service
- Supervising experience
- Leadership
Quick apply
Account Executive
Daily Dose —Corby
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Quick apply
12d
Client Services Representative
Moneycorp —Coventry
- Full-time
- Hybrid work
- Customer service
- Word processing
- English
3d
Client Relationship Assistant
Band Hatton Button LLP —Coventry
- From £24,000 a year
- Full-time
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
2d
Customer Relationship Advisor
Elis —Lutterworth
- Microsoft Excel
- Management
- Sales
- Employee assistance programme

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client services occupations jobs near wigston magna, lec

Complaints Administrator

Legacy Wills & Estate Planning Ltd -
City of Leicester

Quick apply

Job details

Permanent | Full-time
£24,000 - £26,000 a year
6 days ago

Benefits

Casual dress
Health & wellbeing programme
Company pension
Company events

Qualifications

Microsoft Word
Microsoft Outlook
Complaint handling
Organisational skills
AI
Communication skills

Full job description

Complaints Administrator

Salary: £24,000–£26,000 per annum | Hours: Full-time, Monday to Friday, 8:45am–5:00pm | Location: Office-based, Leicester City Centre

We are looking for a professional, organised and customer-focused Complaints Administrator to join our Complaints team. This is an excellent opportunity for someone with previous complaint-handling experience who is confident speaking with clients over the telephone and has a keen eye for detail.

Working closely with the Complaints Manager, you will help ensure complaints are logged, investigated and progressed in line with company procedures, while supporting a positive and professional customer journey.

The Role

As Complaints Administrator, you will act as a key point of contact for complaints received by the business. You will support the complaints process from initial logging and acknowledgement through to investigation preparation, record keeping and response drafting for review.

Key Responsibilities

Ø Receive, log and acknowledge complaints received by telephone, email, letter, online platforms and other communication channels.

Ø Support initial complaint investigations by gathering client information, sales details, call recordings, timelines and relevant supporting documentation.

Ø Undertake call listening and prepare clear outcome notes or reports for the Complaints Manager.

Ø Prepare complaint case files and draft appropriate responses for review.

Ø Maintain accurate and professional electronic records, including complaints logs and system updates.

Ø Liaise professionally with clients, representatives, colleagues, third parties, business partners, governing bodies, solicitors and internal legal contacts.

Ø Help identify patterns, recurring issues or potential process improvements to support effective complaint resolution.

Ø Ensure all complaints are handled efficiently, professionally and in line with company procedures and required timescales.

About You

We are looking for someone who organised and confident when dealing with sensitive or challenging customer situations. You will be able to communicate clearly, manage detailed information accurately and work well to deadlines.

Essential

· Previous complaint-handling experience.

· Confident telephone manner and experience dealing with customers or clients by phone.

· Excellent written and verbal communication skills.

· Strong attention to detail, including accuracy with grammar, spelling, client details, reference numbers and dates.

· Ability to investigate cases, gather information and prepare clear written summaries.

· Good organisational skills and the ability to manage workload efficiently.

· Professional, methodical and able to work to deadlines.

· Comfortable using electronic systems to maintain accurate records.

Desirable

· Experience within a regulated environment.

· Knowledge of FCA regulations.

· Familiarity with software or AI solutions that could support complaint management, investigation processes, reporting or case tracking.

What We Offer

· Salary of £24,000–£26,000 per annum, depending on experience.

· Full-time, office-based role in Leicester City Centre.

· Monday to Friday working pattern, 8:45am–5:00pm.

· The opportunity to play an important role in supporting fair, professional and timely complaint resolution.

· A varied role working closely with internal teams, clients and external parties.

How to Apply

If you have previous complaint-handling experience and enjoy delivering a professional, detail-focused service, we would be pleased to hear from you. Please apply with your CV.

Pay: £24,000.00-£26,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Health & wellbeing programme

Experience:

Complaint handling: 1 year (preferred)
administration: 1 year (preferred)
FCA: 1 year (preferred)

Location:

City of Leicester LE1 6TE (preferred)

Work Location: In person

Quick apply

Refine Your Search

client services occupations jobs in wigston magna, lec

Complaints Administrator

Business Client Service Specialist

Service Contract Coordinator

Graduate Customer Account Executive - Luxury Labels and Packaging

Business Client Service Specialist

Customer Support Representative

Client Services Advisor

Specialist Customer Service Advisor

Account Co-Ordinator

Customer Service Representative

Account Manager and Onboarding Specialist

Customer Service Coordinator

Customer Retention Advisor

Customer Service Advisor

Customer Service Administrator

Customer Liaison Officer

Account Executive

Client Services Representative

Client Relationship Assistant

Customer Relationship Advisor

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