Customer experience manager Work, Jobs in Willen, Bkm (with Salaries)

Contact Centre Agent
Allwyn UK —Hemel Hempstead
- Customer service
- Annual leave
12d
Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Milton Keynes
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Live Events - Hire Coordinator
IPS —Bletchley and Fenny Stratford
- From £29,000 a year
- Full-time
- Microsoft Excel
- SQL
- SharePoint
- Free parking
- Life insurance
Quick apply
13d
Customer Success Account Manager
Return on Investment Ltd —Milton Keynes
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
New Homes Sales Consultant
Dandara —Milton Keynes
- Weekend availability
- CRM software
- Sales
- Microsoft Office
- Employee assistance programme
12d
Milton Keynes, Guest Service, Front of House, Brand Ambassador STARS
Securitas UK —Milton Keynes
- £14 an hour
- Part-time
- Google Suite
- Customer service
- Computer literacy
- Employee discount
Quick apply
Graduate Management Trainee - Milton Keynes
Enterprise Mobility —Milton Keynes
- Full-time
- Sales
- Customer service
- Bachelor's degree
Service Advisor
Perrys Motor Sales Ltd —Bletchley
- £32,000 - £37,000 a year
- Full-time
- Communication skills
- Employee discount
Lettings Negotiator/Property Manager
Venture Residential Lettings Limited/Beasley & Partners —Milton Keynes
- £18,000 - £22,000 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
5d
Assistant/ Deputy Manager
Powerleague —Milton Keynes
- Up to £30,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Management Partners (Live on)
Rockstone pub co. —Milton Keynes
- £40,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
5d
Talent Acquisition Specialist
SHI International Corporation —Milton Keynes
- Full-time
- Microsoft Excel
- Data analysis skills
- Bachelor's degree
Department Manager
GXO Logistics —Milton Keynes
- Up to £35,984 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Business Development Executive
SWK property services ltd —Milton Keynes
- From £25,420 a year
- Part-time
- Hybrid work
- CRM software
- Sales
- Maintenance
- Free parking
- Work from home
Quick apply
1d
Business Development Manager (BDM) - Aylesbury- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Aylesbury
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
B2B Agency Campaign Manager
Return on Investment Ltd —Milton Keynes
- Full-time
- Hybrid work
- Project management
- Marketing
- Annual leave
- Gym membership
Quick apply
Area Manager / Contracts Manager - Commercial Cleaning
RAPID CLEAN —Milton Keynes
- Up to £32,000 a year
- Full-time
- Management
- Customer service
- Team management
- Free parking
- Annual leave
Quick apply
Banking Representative - Milton Keynes (Oak Grove)
Metro Bank PLC —Milton Keynes
- £26,230 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
Digital Marketing Manager
cinch —Milton Keynes
- £46,700 - £56,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Management
- Analysis skills
- Employee assistance programme
Quick apply
Trackside Host F1 Cadillac
Absolute Taste —Bicester
- Full-time
- Hospitality
- Travel
- Organisational skills
Quick apply

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customer experience manager jobs near willen, bkm

Contact Centre Agent

Allwyn UK -
Hemel Hempstead

Apply Now

Job details

12 days ago

Benefits

Annual leave
Company pension
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Customer service

Full job description

At the heart of everything we do is our vision to change lives every day, and our mission to grow The National Lottery responsibly and champion its impact.

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across the USA (Michigan and Illinois) and Europe, including Czech Republic, Austria, Greece, Cyprus and Italy.

While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.

We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for…

A bit about the role…

To provide first line support to both players and retailers within the agreed departmental KPIs and Gambling Commission requirements, ensuring that an optimum level of service is always delivered. This consists of handling contacts from all of Allwyn’s customers both inbound and outbound and ensuring completion of any associated actions that are required within agreed performance and quality measures.

What you’ll be doing…

Identify customer requirements and where possible, resolve retail and player queries e.g. account issues, customer complaints and player system issues.
Undertake ad-hoc data entry if requested
Handle High Tier winner calls and deliver the agreed High Tier winner process, taking and transferring confidential information onto player or retail CRM systems/databases during the contact so that it can be referred to the Winner Services Team.
Be available for training as & when required
Act as an ambassador for Allwyn, using knowledge of the organisation and our offerings to promote Allwyn in a positive way at any given opportunity whilst achieving KPI’s set.

What experience we’re looking for…

Awareness of the mechanics of all National Lottery games and products (Desirable but not essential)
Awareness of working in a highly regulated area
Demonstrates strong customer service skills
Ability to extract and input data into CRM systems in line with internal processes & awareness of GDPR.
Can work well as part of a team but also alone

Key Measures of Success:

Achieving KPI’s set
Ability to navigate around Microsoft computer systems as appropriate
Understanding of the mechanics of all National Lottery games and products
Work with team manager on quarterly objectives agreed & set with line managers
Able to work under pressure within a highly regulated business with a drive for continuous development in role.

About us:

We’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better.

Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all.
Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence
Sustainability – Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this
Inclusion and accessibility – We are making all parts of The National Lottery inclusive – whether you play a game in a store or online.

If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at [email protected] and we’ll be happy to help.

An inclusive reward offering with wellbeing at the centre…

At Allwyn, we’ve put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers.

Here’s a list of some of the fantastic benefits we offer…

Company bonus scheme
Matched pension contributions up to 8.5%
26 days annual leave + 2 Life Days (and bank holidays)
Complimentary Private Medical
Life Assurance
Enhanced Maternity & Paternity leave
£500 wellness allowance
Access to nutritional advisor and personal trainers
Discounted Health Assessments
Complimentary Financial coaching

Our benefits and policies reflect our commitment to wellbeing and inclusivity and are enhanced with features that benefit our colleagues (and their families). By offering a variety of benefits that support our colleagues, we continue to create a place of work where people feel rewarded and can succeed.

A place of belonging…

We want to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace. All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications. Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.

Apply Now

Refine Your Search

customer experience manager jobs in willen, bkm

Contact Centre Agent

Business Development Manager (BDM) - Milton Keynes - Circa 41k Package - 53k OTE Uncapped

Live Events - Hire Coordinator

Customer Success Account Manager

New Homes Sales Consultant

Milton Keynes, Guest Service, Front of House, Brand Ambassador STARS

Graduate Management Trainee - Milton Keynes

Service Advisor

Lettings Negotiator/Property Manager

Assistant/ Deputy Manager

Management Partners (Live on)

Talent Acquisition Specialist

Department Manager

Business Development Executive

Business Development Manager (BDM) - Aylesbury- Circa 41k Package- 53k OTE Uncapped

B2B Agency Campaign Manager

Area Manager / Contracts Manager - Commercial Cleaning

Banking Representative - Milton Keynes (Oak Grove)

Digital Marketing Manager

Trackside Host F1 Cadillac

I want to receive the latest job alerts for customer experience manager in willen, bkm

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