Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Operations Team Manager x 2
This role is in support of Cencora's wholesale distribution services in Europe operating through our Alliance Healthcare business.
At Alliance Healthcare, part of the global Cencora family, we're united by one purpose: creating healthier futures. Every day, our teams play a vital role in ensuring healthcare and pharmaceutical products reach customers safely, accurately and on time.
Location: Birmingham - Central Logistics Centre, Gravelly Park
Hours: 39 hrs/week PM Shift 2 pm - Midnight
Days: 5 from 7 per week
Salary: Competitive plus excellent benefits package
Lead a High-Performance Warehouse Operation That Helps Create Healthier Futures
We're looking for an experienced Operations Team Manager to join our Central Logistics Centre (CLC) in Birmingham and take ownership of a fast-paced warehouse operation that runs 24/7. If you're a people-focused leader with a passion for operational excellence, continuous improvement and developing high-performing teams, we'd love to hear from you.
Job Scope
As an Operations Team Manager, you'll be responsible for leading warehouse operations across inbound, picking and outbound functions, ensuring exceptional service levels, operational efficiency and inventory accuracy.
This is an exciting opportunity to manage a large-scale automated logistics environment where your leadership will directly influence performance, customer satisfaction and business success.
You'll lead from the front, creating a positive, safe and inclusive culture while driving productivity, quality and continuous improvement.
What You'll Be Doing
Operational Leadership
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Oversee daily warehouse operations across Goods In, Picking and Outbound functions
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Ensure products are received, stored and dispatched accurately and efficiently
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Drive inventory accuracy and operational excellence
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Support continuous improvement initiatives and implement best practices
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Resolve operational challenges and remove barriers to performance
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Work closely with Logistics, Inventory and Operational teams to ensure seamless service delivery
People Leadership
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Lead, coach and develop a team within a fast-paced warehouse environment
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Create a positive, inclusive and high-performing culture
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Support recruitment, onboarding, training and development activities
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Conduct performance reviews and provide regular coaching and feedback
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Drive employee engagement and champion diversity, equity and inclusion
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Inspire teams through visible leadership and role modelling company values
Performance & KPI Management
Monitor and analyse key operational metrics including:
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Productivity (Lines Per Hour)
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OTIF (On Time In Full)
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Missing Parcels
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Cost Performance
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Inventory Accuracy
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Identify opportunities to improve efficiency and service levels
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Support workforce planning to ensure appropriate staffing levels
Compliance & Quality
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Ensure warehouse operations comply with company procedures and industry regulations
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Maintain high standards of pharmaceutical product handling and storage
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Support quality control measures and operational audits
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Promote a culture of compliance, accountability and continuous improvement
Health & Safety
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Champion a strong safety-first culture
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Ensure all operational activities comply with Health & Safety requirements
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Conduct workplace audits and support safe working practices
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Drive behavioural safety and continuous improvements across the warehouse
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What We're Looking For
Essential Skills & Experience
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Previous management or supervisory experience within a warehouse, logistics or distribution environment
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Strong leadership and people management skills
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Experience using Warehouse Management Systems (WMS)
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Excellent organisational and problem-solving abilities
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Strong understanding of inventory management and stock control processes
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Ability to analyse operational data and identify improvement opportunities
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Experience managing KPIs and driving performance improvements
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Strong communication skills with the ability to influence and engage teams
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Proficiency in Microsoft Office 365 applications
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Flexibility to work shifts and adapt to operational demands
Desirable Experience
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Pharmaceutical, healthcare or regulated distribution experience
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Knowledge of GDP (Good Distribution Practice) requirements
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Experience working within automated warehouse environments
Why Join Alliance Healthcare?
✅ Be part of a global healthcare leader making a real difference every day
✅ Lead a critical operation within one of the UK's key pharmaceutical supply chains
✅ Work in a modern, automated logistics environment
✅ Excellent opportunities for career development and progression
✅ Join an inclusive culture that values every team member's contribution
✅ Play a key role in shaping operational excellence and continuous improvement
Additional Information
This position operates within a shift-based environment supporting a 24/7 operation. Flexibility is required, including occasional weekends and some UK travel with overnight stays when necessary.
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full time
Affiliated Companies: Alliance Healthcare Management Services Limited
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
