Fixed term contract Work, Jobs in Writtle, Ess (with Salaries)

Customer Service Manager
Wates —London
- Continuous improvement
- Organisational skills
- Communication skills
4d
Support Worker
Eden Brook Home Care —Chelmsford
- £77 - £215 a day
- Part-time
- Cooking
- No experience needed
- In-person
- Annual leave
- Sick pay
Quick apply
Connect to Work Employment Consultant
ECL —Chelmsford
- £30,800 - £32,640 a year
- Weekend availability
- Communication skills
- Paid training
- Annual leave
Quick apply
Street Patrol Officer - Chelmsford
My Local Bobby Ltd —Chelmsford
- £14.50 an hour
- 8 hour shift
- First Aid Certification
- Conflict management
- In-person
Quick apply
3d
Apprentice Retail Sales Assistant
Superdrug —Chelmsford
- £9.75 an hour
- Customer service
- In-person
- Communication skills
- Store discount
- Employee discount
Quick apply
Community Care Assistant
Eden Brook Home Care —Chelmsford
- £77 - £215 a day
- Part-time
- No experience needed
- In-person
- Communication skills
- Annual leave
- Sick pay
Quick apply
Health Care Assistant
Eden Brook Home Care —Chelmsford
- £77 - £215 a day
- Part-time
- No experience needed
- In-person
- Communication skills
- Annual leave
- Sick pay
Quick apply
Sales and Marketing Coordinator - 6 month Contract
Golden Thread Fire Delay Ltd —Brentwood
- £26,000 - £30,000 a year
- Temporary
- CRM software
- Social media management
- Customer service
- Free parking
Quick apply
2d
Care Worker
Eden Brook Home Care —Chelmsford
- £77 - £215 a day
- Part-time
- No experience needed
- In-person
- Communication skills
- Annual leave
- Sick pay
Quick apply
Reception Administrator, Senior Divisions (Maternity Cover)
New Hall School —Chelmsford
- £25,739 - £27,577 a year
- Word processing
- Databases
- Organisational skills
7d
Housekeeping - Team Member
Premier Inn —Chelmsford
- Up to £13.06 an hour
- Part-time
- No experience needed
- Hotel
- Cleaning
- Employee discount
Quick apply
Regional Head of Housing Services
Anchor —Chelmsford
- £84,406 a year
- Remote
- Leadership
Parcel Sorter/Warehouse Operative
PACIFIC BUSINESS SOLUTIONS LTD —Shenfield
- £12.71 - £13.50 an hour
- Part-time
- Heavy lifting
- Forklift
- Organisational skills
Quick apply
Apprentice Sales Assistant
Savers —Chelmsford
- £9.75 - £9.95 an hour
- Full-time
- Customer service
- Retail sales
- Employee assistance programme
- Sick pay
HR Assistant
Farleigh Hospice —Chelmsford
- £25,553 - £26,551 a year
- Call to connect
- Continuous improvement
- Human resources
- IT
1h
Repairs Administrator
Civic Recruitment Limited —Basildon
- £18.66 an hour
- Full-time
- Hybrid work
- Administrative experience
- Data entry
- IT
Quick apply
ADOS/ADIR Assessor
Priory —Springfield
- £75 an hour
- In-person
- Free parking
Quick apply
11d
Customer Assistant - Online
Morrisons —Grays
- Annual leave
- Employee discount
Quick apply
Sales Advisor
River Island —Harlow
- £11.56 - £12.80 an hour
- Employee discount
Quick apply
3d
Festive Sales Assistant - Stratford
Nespresso —London
- £14.80 an hour
- Weekend availability
- Communication skills
2d

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Customer Service Manager

Wates -
London

Apply Now

Job details

Fixed term contract
4 days ago

Benefits

Company pension
Private medical insurance
Car scheme

Qualifications

Stakeholder collaboration
Stakeholder liaison
Construction quality snagging
Complaint handling
Continuous improvement
Continuous improvement cycles oversight
Client services
Organisational skills
Property maintenance inspection
Relationship management
Customer interaction
Household contractor coordination
Root cause analysis
Communication skills

Full job description

Are you passionate about delivering exceptional customer experiences and ensuring every customer enjoys a smooth journey into their new home?

At Wates Residential, we're looking for a Customer Service Manager to join our London team on a 12-month fixed term contract. This is an exciting opportunity to join a customer focused team, ensuring an outstanding service is delivered from handover through to the end of the warranty period and beyond.

At Wates Residential, we invest, develop, build and sell high-quality affordable homes. Working in partnership with Local Authorities, Registered Providers and public bodies, we're committed to reimagining places for people to thrive.

Joining Wates means becoming part of a talented, diverse and supportive team where you'll have the opportunity to make a real impact on our customers, our communities and our business.

About the Role

You will build strong relationships with customers, ensuring a seamless handover experience, proactively identifying and managing defects, and delivering exceptional aftercare. You'll work closely with construction teams, subcontractors and stakeholders to ensure issues are resolved promptly while driving continuous improvement across the customer journey.

What You'll Be Doing

Act as the main point of contact for customers from property handover through the warranty period and beyond.
Conduct property inspections to identify defects, snagging items and quality concerns, ensuring issues are recorded, managed and resolved in a timely manner.
Work closely with Site Teams and subcontractors to ensure defects and snagging items identified during pre-occupation and handover inspections are rectified to the required standard.
Undertake end-of-defects inspections with Housing Association and Local Authority representatives, managing any agreed remedial works through to completion.
Manage customer complaints effectively, identifying trends and implementing improvements to enhance service delivery and customer satisfaction.
Champion continuous improvement across customer service operations and supply chain performance.
Ensure team compliance with company policies, procedures and health and safety requirements.
Develop and maintain strong relationships with customers and key stakeholders to ensure a positive customer experience throughout the warranty period.

About You

We're looking for someone who is passionate about delivering excellent customer service and building strong relationships.

You'll ideally have:

Experience within customer service, aftercare or defect management in the construction, housing or property sector.
Experience identifying, investigating and managing defects through to successful resolution.
Excellent communication and stakeholder management skills.
Experience handling customer complaints and resolving complex issues professionally and efficiently.
Strong organisational skills and attention to detail.
The ability to analyse trends, identify root causes and drive service improvements.
Experience working with Housing Associations, Local Authorities or residential developers would be advantageous

Our commitments:

Wates is proud to be an employer where anyone can thrive, and we welcome applications from candidates of all backgrounds. We encourage you to apply even if you don't meet every requirement, as we value transferable skills and assess all applications fairly.

We don't discriminate based on a criminal record; all applications are reviewed on an individual basis against the requirements of the role. Some roles may require additional checks, due to the nature of the work. As a Disability Confident Leader, we offer an interview to applicants with a disability who meet the minimum criteria for the role and opt in to the Disability Confident scheme. Reasonable adjustments are available, please contact us at [email protected]

Benefits

Bonus

Private healthcare

Pension scheme

Life assurance

Flexible benefits

Generous holiday

Enhanced family leave & policies

Car salary sacrifice scheme

Apply Now

Refine Your Search

fixed term contract jobs in writtle, ess

Customer Service Manager

Support Worker

Connect to Work Employment Consultant

Street Patrol Officer - Chelmsford

Apprentice Retail Sales Assistant

Community Care Assistant

Health Care Assistant

Sales and Marketing Coordinator - 6 month Contract

Care Worker

Reception Administrator, Senior Divisions (Maternity Cover)

Housekeeping - Team Member

Regional Head of Housing Services

Parcel Sorter/Warehouse Operative

Apprentice Sales Assistant

HR Assistant

Repairs Administrator

ADOS/ADIR Assessor

Customer Assistant - Online

Sales Advisor

Festive Sales Assistant - Stratford

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