Client services manager Work, Jobs in Wrotham, Ken (with Salaries)

Service Delivery Administrator
SoClean Commercial Services PLC —Orpington
- £35,000 a year
- Full-time
- CRM software
- Microsoft Outlook
- Databases
- Free parking
Quick apply
2d
Events and Business Development Manager
CH House —Gillingham
- £20,000 - £30,000 a year
- Part-time
- Hospitality
- Hotel
- Business development
Quick apply
Junior Account Manager
Akita Systems Ltd —Sevenoaks
- Hybrid work
- CRM software
- Communication skills
Client Services Manager
THE·TEAM —Orpington
- Weekend availability
- Microsoft Word
- Travel
- Communication skills
Calling and Compliance Manager
One Sixty Fundraising —East London
- £29,000 - £34,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Organisational skills
- Store discount
- Employee discount
Quick apply
11d
Digital & Social Media Sales Manager
JWE Media —Canary Wharf
- From £30,000 a year
- Full-time
- Business development
- In-person
- Communication skills
Quick apply
Sales Account Manager | Events & Marquee Hire
Sail & Peg —Tonbridge
- £35,000 - £45,000 a year
- Organisational skills
- Communication skills
Executive Assistant to CEO / Office Manager
Healthxchange —London
- Microsoft Powerpoint
- Microsoft Outlook
- Research
- Annual leave
- Employee discount
Partnerships Development & Account Executive
Professional Development Group —London
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
- Annual leave
- Flexitime
Quick apply
Customer Experience Manager
Centre for Effective Dispute Resolution —London
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Data analysis skills
- Life insurance
Quick apply
5d
Front of House Manager
BidvestNoonan —London
- £45,000 a year
- Full-time
- Customer service
- Hotel
- Continuous improvement
Quick apply
6d
Partner Success Manager, UK
Actionstep —London
- £65,000 - £75,000 a year
- Full-time
- Remote
- Travel
- Communication skills
- Analytics
- Life insurance
Quick apply
9d
Receptionist - Front of House
Maidstone Borough Council —Maidstone
- £26,376 - £26,694 a year
- Full-time
- Front desk
- Communication skills
- Free parking
- Employee assistance programme
1d
Sales Representative
Otero Door Specialists Ltd —Tonbridge
- £25,420 - £60,000 a year
- Full-time
- Customer service
- Business development
- In-person
Quick apply
6d
Onboarding Specialist
ELLA Digital —Royal Tunbridge Wells
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- English
- Organisational skills
Quick apply
6d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Redhill
- £3,800 a month
- Full-time
- Sales
Quick apply
Junior Project Manager
M3EU —London
- Full-time
- Remote
- Writing skills
- Project management
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
Head of Front of House
Baily Garner —London
- £30,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Client Onboarding Executive
LegalAndGeneral —London
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Communication skills
- Employee discount
Quick apply
National Account Manager - Public Sector UK
Indeed —London
- £55,000 - £83,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Bachelor's degree
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply

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Service Delivery Administrator

SoClean Commercial Services PLC -
Orpington

Quick apply

Job details

Permanent | Full-time
£35,000 a year
2 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
On-site parking

Qualifications

CRM software
Customer communication
Contract management
Customer relationship building
Microsoft Outlook
Client engagement
Stakeholder liaison
Ticket management
Filing
Internal department liaison
Complaint handling
Client relationship development
Handling customer enquiries
Databases
Quality assurance
Continuous improvement
Contract renewal support
Client services
Organisational skills
Contracts
IT
Customer interaction
Communication skills
Internal quality assurance
Contract administration
Progress tracking

Full job description

The Service Delivery Administrator is responsible for supporting the successful delivery of commercial cleaning services across a portfolio contracts. Acting as a key link between clients, operational teams, and management, the role ensures service requests are managed efficiently, customer expectations are met, and operational and administrative processes run smoothly.

The successful candidate will oversee service delivery administration, support Area Managers with client communications, assist with coordinating reactive works, and support continuous improvement initiatives to ensure the highest standards of customer satisfaction and operational excellence.

Key Responsibilities

Service Delivery Support

Act as a point of contact support Area Managers with client enquiries, service requests, and issues.
Log, monitor, and manage reactive and planned service requests from receipt through to completion.
Liaise with Area Managers and Supervisors to track the progress of tickets raised and ensure successful completion.
Escalate service delivery issues and risks to management where required.

Client Relationship Management

Respond promptly and professionally to customer enquiries, complaints, and requests.
Provide regular updates to Area Managers and clients regarding service delivery and job status.

Contract Administration

Maintain accurate records of contracts, customer information, service requests, and correspondence.
Raise and manage work orders through company systems.
Support the administration of contract renewals, variations, and additional works.
Ensure all contractual documentation is accurately maintained and readily accessible.
Assist with invoicing support and the administration of chargeable works.

Reporting and Performance Monitoring

Track open and completed works and ensure records remain up to date.
Identify recurring issues and trends and escalate recommendations for improvement.

Compliance and Quality Assurance

Support quality assurance programmes, audits, and service inspections.
Maintain records relating to health and safety, training, compliance, and quality standards.
Ensure company policies, procedures, and contractual obligations are followed.
Assist in preparing documentation for client audits and performance reviews.
Support mobilisation activities for new contracts where required.

General Administration

Maintain electronic filing systems and operational databases.
Prepare professional correspondence, reports, meeting minutes, and presentations.
Support the wider operations team with administrative and coordination tasks.
Contribute to projects aimed at improving efficiency, customer service, and operational performance.

Skills and Experience

Essential

Excellent organisational and prioritisation skills.
Strong customer service and relationship management abilities.
Excellent verbal and written communication skills.
High level of accuracy and attention to detail.
Ability to manage multiple tasks in a fast-paced environment.
Strong IT skills, including Microsoft Outlook, Word, Excel, Teams, and CRM systems.
Ability to work independently and collaboratively within a team.

Why Join Us?

As a Service Delivery Administrator you will play a key role in ensuring our clients receive consistently high standards of service. This is an excellent opportunity to join a growing commercial cleaning business where you can contribute to operational success, build strong client relationships, and support the delivery of exceptional cleaning services.

Pay: £35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

client services manager jobs in wrotham, ken

Service Delivery Administrator

Events and Business Development Manager

Junior Account Manager

Client Services Manager

Calling and Compliance Manager

Digital & Social Media Sales Manager

Sales Account Manager | Events & Marquee Hire

Executive Assistant to CEO / Office Manager

Partnerships Development & Account Executive

Customer Experience Manager

Front of House Manager

Partner Success Manager, UK

Receptionist - Front of House

Sales Representative

Onboarding Specialist

JUNIOR SALES ADVISOR

Junior Project Manager

Head of Front of House

Client Onboarding Executive

National Account Manager - Public Sector UK

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