Customer success manager Work, Jobs in Wyke, Nl (with Salaries)

Customer Relationship Manager
JLA —Sowerby Bridge
- £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Leadership
- Free parking
- Annual leave
Quick apply
8d
Business Development Manager (BDM) - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Halifax
- £35,875 a year
- Full-time
- Business development
- Presentation skills
- Referral programme
Quick apply
Manager, Customer Support Ctr
Metropolitan Council —Heywood
- £101,774.40 - £165,152.00 a year
- Full-time
- Hybrid work
- Data analysis skills
- Supervising experience
- Bachelor's degree
- Employee assistance programme
- Life insurance
3d
Sales Advisor
FlooringSuperstore.com —Keighley
- Up to £40,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
12d
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Leeds
- Full-time
- CRM software
- In-person
- AI
Quick apply
Sales Manager - Wholesale, Pharmacy & B2B/B2C
LPG CLINICS WHOLESALE LTD —Shepley
- £40,000 - £49,000 a year
- Full-time
- CRM software
- Business development
- Analysis skills
- Free parking
- Employee discount
Quick apply
Nespresso Out of Home New Business Development Manager - Horeca- North
Nespresso —Leeds
- Up to £40,000 a year
- Full-time
- Business development
7d
Sales Lead Co-ordinator FTC
JLA —Sowerby Bridge
- £26,527 a year
- Full-time
- Hybrid work
- Customer service
- English
- Free parking
- Annual leave
Quick apply
Business Development Manager
Kelling Group Limited. —Normanton
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Business development
- Organisational skills
- Life insurance
- Referral programme
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Leeds
- £3,800 a month
- Full-time
- Sales
Quick apply
Business Development Manager – Catering Consumables & 'Non-Food'
Bella Refreshments —Barnsley
- £36,000 - £42,000 a year
- Full-time
- Business development
- In-person
- Negotiation
Quick apply
Business Development Manager
AFP Technology Ltd —Leeds
- £24,000 - £30,000 a year
- Part-time
- Hybrid work
- Business development
- Communication skills
- Free parking
- Work from home
Quick apply
4d
Advanced Specialist, Sales (Teachers, Educators & Sales Professionals Welcome)
Pearson —Bradford
- Sales
- Business development
- Travel
- Employee discount
7d
Territory Manager (Yorkshire)
Cordis —Leeds
- Full-time
- Remote
- CRM software
- Customer service
- Business development
Account Manager
JLA —Sowerby Bridge
- £25,777 a year
- Full-time
- Hybrid work
- Microsoft Office
- Business development
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Customer Success Lead
Pharmacy2U —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Graduate Sales Executive (Leeds & Surrounding Areas)
VetPlus —Leeds
- From £30,000 a year
- Sales
- Customer service
Audi Sales Performance Manager
Sytner —Huddersfield
- Weekend availability
- Customer service
- Training & development
- Communication skills
Specification Sales Manager Instanta
Zipwater —Leeds
- Full-time
- CRM software
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
B2B Account Manager – Trade Sales (Appliances, TVs, Bathrooms & Furniture)
Buy It Direct —Huddersfield
- Up to £25,759.50 a year
- Full-time
- Customer service
Quick apply

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Customer Relationship Manager

JLA -
Sowerby Bridge

Quick apply

Job details

Permanent | Full-time
£30,000 a year
8 days ago

Benefits

Free parking
On-site gym
Annual leave
Company pension
Canteen
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

CRM software
Stakeholder collaboration
Client engagement
Case record updates
Customer renewal management
Churn prevention
Customer loyalty building
Organisational skills
Relationship management
Customer support
Customer interaction
Root cause analysis
Leadership
Communication skills

Full job description

About our business

JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

The Customer Relationship Manager (CRM) is responsible for owning the customer experience and relationship, especially where issues are complex, prolonged or high impact. The role provides customers with a consistent primary point of contact, ensuring clear communication, coordinated resolution and fair, timely outcomes.

The CRM role exists to strengthen customer relationships, support retention and renewal activity, protect cash collection and ensure learning from customer issues is translated into preventative action across the business. CRMs work in close partnership with Sales, Credit Control, Care Advisors, Resolution Experts, Account Managers and Customer Success to deliver joined up, professional customer outcomes.

Key tasks

Primary Customer Relationship Ownership

● Act as the primary point of contact for customers

● Own customer communication throughout the resolution journey, providing clear updates and managing expectations

● Build trust and confidence through consistent, professional and proactive engagement

● Ensure customers experience continuity, transparency and accountability

Coordination of Complex Resolution Activity

● Coordinate multi step customer issues across Operations, Finance, Sales and other support functions

● Maintain momentum on complex or aged cases, removing blockers and driving progress

● Work in structured partnership with assigned Care Advisors to progress tasks and gather information

● Escalate appropriately to Resolution Experts where formal complaints, remedies or governance decisions are required

Structured Insight, Root Cause Analysis and Feedback Loops

● Lead structured root cause analysis on complex and recurring customer issues

● Identify patterns, trends and systemic weaknesses impacting customer experience

● Translate customer insight into clear, evidence-based feedback for Operations, Customer Experience and leadership teams

● Support agreed preventative actions and track completion to reduce repeat failure

Commercial Awareness and Retention Support

● Maintain awareness of customer risk, sentiment and relationship health

● Work closely with Area Sales Managers (ASMs) to support renewal, re-sign and wider relationship activity

● Provide structured insight to Customer Success where customers progress toward termination

● Contribute to informed decision making around retention gestures and commercial outcomes

Customer Adoption and Enablement

● Deliver MyJLA portal walkthroughs and customer education

● Encourage digital adoption and self service behaviours

● Reduce avoidable demand by improving customer understanding of visibility, status and processes

Governance, Quality and Professional Standards

● Ensure customer communication is accurate, considered and aligned to business position

● Maintain high standards of written and verbal communication

● Operate within agreed governance frameworks, escalation pathways and authority levels

● Ensure customer records, timelines and case information are complete and reliable

Criteria

Knowledge, skills and experience

Essential

● Proven experience in customer relationship management, account management or complex customer support

● Strong written and verbal communication skills

● Ability to manage ambiguity and apply judgement in complex situations

● Strong organisational skills and attention to detail

● Ability to coordinate and influence across teams without direct authority

Desirable

● Experience working in a contract-based or regulated environment

● Commercial awareness and understanding of customer lifecycle value

● Experience contributing to root cause analysis and service improvement

● Familiarity with CRM or case management systems

Personal Attributes

● Proactive and self-motivated

● Calm, confident and professional under pressure

● Detail focused with the ability to think systemically

● Comfortable taking ownership and accountability

● Collaborative and relationship oriented

Key Outcomes

● Improved customer confidence and experience on complex issues

● Reduced repeat and avoidable customer queries

● Stronger insight into systemic issues and preventative action

● Improved support for retention, renewal and cash collection activity

● Clear, consistent and professional customer communication

Pay: £30,000.00 per year

Benefits:

Canteen
Free parking
On-site gym
On-site parking

Work Location: Hybrid remote in Sowerby Bridge HX6 4AJ

Quick apply

Refine Your Search

customer success manager jobs in wyke, nl

Customer Relationship Manager

Business Development Manager (BDM) - Circa 41k Package- 53k OTE Uncapped

Manager, Customer Support Ctr

Sales Advisor

Customer Success Manager

Sales Manager - Wholesale, Pharmacy & B2B/B2C

Nespresso Out of Home New Business Development Manager - Horeca- North

Sales Lead Co-ordinator FTC

Business Development Manager

JUNIOR SALES ADVISOR

Business Development Manager – Catering Consumables & 'Non-Food'

Business Development Manager

Advanced Specialist, Sales (Teachers, Educators & Sales Professionals Welcome)

Territory Manager (Yorkshire)

Account Manager

Customer Success Lead

Graduate Sales Executive (Leeds & Surrounding Areas)

Audi Sales Performance Manager

Specification Sales Manager Instanta

B2B Account Manager – Trade Sales (Appliances, TVs, Bathrooms & Furniture)

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