Administration supervisor documents office Work, Jobs (with Salaries)

Office Supervisor
The Manchester Crematorium Ltd —Manchester
- £33,000 - £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Annual leave
- Bereavement leave
Quick apply
20h
Clerical Officer - Health Records
NHS Scotland —Glasgow
- £26,696 - £28,988 a year
- Part-time
- Hospital
- Computer literacy
- English
- Annual leave
- Employee assistance programme
11d
Supervisor Helpdesk EMEA
Arthrex —Sheffield
- Full-time
- Hybrid work
- Computer Science
- Engineering
- English
- Annual leave
Case Support Supervisor
India Advocacy Legal & Administrative Services Ltd —Sheffield
- £2,900 - £4,700 a month
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
- Free parking
- Employee discount
Quick apply
8d
Client Services Supervisor
AFH Financial Group —Cardiff
- Full-time
- Hybrid work
- Microsoft Outlook
- Organisational skills
- Financial services
- Employee discount
17h
Administrator - Central Processing Team - Glasgow
Anderson Strathern —Glasgow
- Hybrid work
- Organisational skills
- Communication skills
Customs & Compliance Specialist
Exolum —Grangemouth
- £40,000 - £50,000 a year
- Microsoft Office
- Maths
- Accounting
10d
HR Assistant
Build-A-Bear Workshop —Slough
- £31,000 - £33,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Travel
- Human resources
- Work from home
Administrator - Central Processing Team
Anderson Strathern LLP —Glasgow
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Analysis skills
- Employee discount
- Referral programme
Quick apply
6d
Air Export Supervisor
KLN Freight (UK) Limited —West Drayton
- From £37,000 a year
- Full-time
- Supervising experience
- Health & wellbeing programme
- Life insurance
Quick apply
5d
Business Support Assistant
UK Power Networks —Bury St. Edmunds
- £35,158 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
11d
Client Services Manager
AFH Financial Group —Cardiff
- Full-time
- Management
- Supervising experience
- Mentoring
- Employee discount
Data Support Coordinator
Mailing Empresas Operations Group —Glasgow
- £2,250 - £2,650 a month
- Full-time
- Microsoft Office
- In-person
- Communication skills
Quick apply
8d
HR & Administration Support Officer
The Heavenly Bake Company Ltd —Wellingborough
- £32,000 - £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee assistance programme
Quick apply
6d
Apprentice - Business Administration
Royal Borough of Greenwich —Eltham
- £28,617 a year
- Full-time
- English
5d
Care Home Receptionist
The Jawa Group —London
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Sick pay
Quick apply
12d
Court of Protection Administrator
Jackson Lees Group —Liverpool
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- IT
- Employee assistance programme
- Referral programme
12d
Reservations Support Coordinator
Mis Beneficios Travel Services —Glasgow
- £2,200 - £2,600 a month
- Full-time
- Customer service
- Microsoft Office
- In-person
Quick apply
8d
Warehouse Manager - Rail Industry
Transport for London —Cockfosters
- £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
3d
Case Supervisor
Police Federation of England and Wales —Droitwich
- £33,578 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
13d

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Office Supervisor

The Manchester Crematorium Ltd
Manchester

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Job details

Permanent | Full-time
£33,000 - £35,000 a year
20 hours ago

Benefits

Annual leave
Company pension
Bereavement leave
On-site parking

Qualifications

Management
Customer service
Business processes
Microsoft Office
Administrative experience
Supervising experience
Organisational skills
IT
Leadership

Full job description

Role Purpose

The Manchester Crematorium Ltd is seeking an exceptional Office supervisor, responsible for the efficient management of the crematorium's administrative and office functions. Ensuring the smooth delivery of services that support bereaved families, funeral directors, and operational teams. The role oversees all administrative processes, customer enquiries, financial administration, statutory record keeping, and office staff. Ensuring services are delivered with professionalism, compassion, accuracy, and confidentiality.

The Office Supervisor plays a key role in maintaining compliance with statutory requirements while providing excellent customer service and supporting the wider operational management of the crematorium.

Key Responsibilities

Office Management

Manage the day-to-day operation of the crematorium office.
Supervise and support administrative staff, ensuring workloads are managed effectively.
Develop and maintain efficient office systems, procedures, and administrative processes.
Ensure reception services provide a professional, welcoming, and compassionate experience for visitors.
Maintain office supplies, equipment, and service contracts in conjunction with The Head of Operations.

Customer Service

Act as the first point of contact for funeral directors, families, memorial clients, and visitors.
Provide accurate information regarding cremation services, memorial options, and procedures.
Handle sensitive enquiries with empathy, professionalism, and discretion.
Resolve customer concerns and complaints promptly and effectively.
Maintain excellent relationships with funeral directors, clergy, celebrants, and other stakeholders.

Crematorium Administration

Coordinate and schedule cremation services in consultation with funeral directors and operational staff.
Ensure all statutory documentation is complete, accurate, and received within required timescales.
Maintain cremation registers and official records in accordance with legislation.
Prepare service schedules and operational documentation.
Process memorial applications and maintain memorial records.
Ensure all documentation is securely stored in line with GDPR and company policies.

Financial Administration

Assist with raising invoices and process payments for cremation and memorial services.
Manage daily banking, cash handling, and reconciliation processes.
Maintain financial records and support month-end reporting, with the assistance of the accountant.
Monitor outstanding accounts and liaise with finance where required.

Compliance and Governance

Ensure compliance with cremation regulations, GDPR, Health & Safety legislation, and company policies.
Maintain confidential records and ensure data security.
Support internal audits and inspections.
Monitor document retention and statutory record-keeping requirements.

Team Leadership

Supervise office administrators and memorial staff.
Provide induction, training, and ongoing development for office employees.
Manage rotas, annual leave, and workload allocation for the administrative staff.
Conduct performance reviews and support employee development.
Foster a positive, supportive, and customer-focused working environment.

Communication and Coordination

Liaise daily with crematorium technicians, grounds staff, management, funeral directors, and external agencies.
Coordinate diary management for chapel bookings and memorial services.
Ensure effective communication between operational and administrative teams in conjunction with The Head of Operations.
Prepare reports, correspondence, and management information as required.

Health & Safety

Promote safe working practices within the office environment.
Ensure compliance with Health & Safety procedures.
Report incidents and support risk assessments where appropriate.
Maintain business continuity procedures for office operations.

Person Specification

Qualifications

GCSEs (or equivalent), including English and Mathematics.
Business Administration qualification or equivalent experience.
Management qualification (ILM/CMI) desirable but not essential.

Experience

Experience managing an office or administrative function.
Experience supervising administrative staff.
Strong customer service experience.
Financial administration and invoicing experience.
Experience maintaining confidential records.
Experience working with databases and office management systems.

Experience within the bereavement, funeral, cemetery, healthcare, local government, or regulated service sectors is desirable but not essential.

Knowledge

Office administration and business processes.
Customer service best practice.
Financial administration.
Microsoft Office applications.
GDPR and confidentiality requirements.
Health & Safety legislation.

Knowledge of cremation legislation and statutory documentation is desirable but not essential; training will be provided where required.

Skills

Excellent organisational skills.
Outstanding communication and interpersonal abilities.
High level of accuracy and attention to detail.
Strong leadership and people management skills.
Ability to prioritise competing workloads.
Problem-solving and decision-making.
Excellent IT skills.
Financial administration and record management.
Ability to handle sensitive situations with empathy and professionalism.

Personal Attributes

Compassionate and respectful.
Calm under pressure.
Professional and approachable.
Highly organised.
Trustworthy.
Flexible and adaptable.
Positive team player.
Committed to delivering excellent customer service.

How to Apply

Please send your application and covering letter by email to [email protected]

Pay: £33,000.00-£35,000.00 per year

Benefits:

Bereavement leave
Company pension
On-site parking

Work Location: In person

Quick apply

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