Client services specialist Work, Jobs (with Salaries)

Customer Success Manager
HealthCare Anywhere —Remote
- £50,000 a year
- Full-time
- Remote
- Project management
- Communication skills
10d
Customer Success Manager
Adhere Predict —Remote
- £50,000 a year
- Full-time
- Remote
- Project management
- Presentation skills
- Communication skills
10d
Specialist I, Technical Support - Terminal
Payroc —Remote
- £28,500 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
11d
Client Account Manager (Remote)
Landscape Marketers —Remote
- £32,000 - £38,000 a year
- Full-time
- Remote
- English
- Marketing
- Annual leave
- Work from home
Quick apply
1d
Client Services & Support Specialist- London, UK
FXSpotStream —London
- Microsoft Office
- Analysis skills
- Bachelor's degree
12d
Claims Technician
Zeus Brokers Ltd —Remote
- Up to £50,000 a year
- Remote
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Business Support & Client Relations Specialist
Ninasac Business Solutions Ltd. —Glasgow
- £56,000 a year
- Full-time
- Salesforce
- Analysis skills
- Organisational skills
- Health & wellbeing programme
Quick apply
3d
Client Liaison Manager
HCML —Remote
- £28,000 - £32,500 a year
- Full-time
- Remote
- Microsoft Word
- Administrative experience
- Case management
- Annual leave
- Employee assistance programme
6d
Remote Customer Service Specialist — Permanent, Full-Time B2B Client Support
BidX.ai —Remote
- £25,000 - £30,000 a year
- Full-time
- Remote
- Doctoral degree
- Customer service
- English
Quick apply
Contact Centre Specialist
The Lettings Hub —Peterborough
- From £26,780 a year
- Full-time
- Hybrid work
- Microsoft Word
- Customer service
- English
- Free parking
- Work from home
Quick apply
13d
Corporate Operations & Client Success Specialist
Notte Group Ltd. —Glasgow
- £58,000 a year
- Full-time
- Organisational skills
- In-person
- Business
- Health & wellbeing programme
Quick apply
3d
Customer Support – Technical Support Specialist
Aareon AG —Manchester
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Accounting
- Organisational skills
- Work from home
Specialist I, Technical Support, Third party
Payroc —Remote
- £28,500 a year
- Full-time
- Remote
- Microsoft Outlook
- Computer literacy
- Communication skills
Quick apply
Lead Generation Specialist
HelithGTM —Remote
- £25,000 - £31,000 a year
- Full-time
- Remote
- Sales
- Flexible schedule
Quick apply
10d
Business Client Service Specialist
HSBC —Leicester
- £24,000 - £40,000 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Work from home
Quick apply
6d
Sales Development Representative
Revely —Remote
- £24,420 - £40,000 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Communication skills
- Work from home
Quick apply
6d
Client Support Specialist
Iconography Ltd —Ilminster
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Work from home
Quick apply
13d
Customer Service Specialist
Sherwin-Williams —Sheffield
- £27,895 - £34,044 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Work from home
Guest Services Specialist
SilverDoor Ltd —London
- £27,000 a year
- Full-time
- Hospitality
- Customer service
- Computer literacy
Quick apply
14d
Application Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Customer service
- Hotel
- Communication skills

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Customer Success Manager

HealthCare Anywhere -
Remote

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Job details

Full-time
£50,000 a year
10 days ago

Qualifications

Jira
Trello
Project coordination
Home care
Project management
Customer relationship management
Category CE Licence
Account management
Communication skills

Full job description

HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.

We have a really exciting opportunity for a Customer Success Manager to join our growing team at Healthcare Anywhere!

Main Responsibilities

As Customer Success Manager for Healthcare Anywhere, you will own the end-to-end client relationship for our pharmaceutical and NHS partners, blending commercial account management with hands-on implementation and service design. You will be the day-to-day face of Healthcare Anywhere for your accounts, managing onboarding, ongoing service delivery, and commercial growth, while shaping how the service is designed and delivered to meet client and patient needs.The role requires 3–5 years' relevant experience. Base salary is £50,000 plus a business development incentive of up to 20%, assessed every six months.

1. Commercial Account Management

Relationship Ownership: Act as the primary commercial point of contact for a portfolio of Healthcare Anywhere clients, building trusted, long-term relationships.

Account Growth: Identify opportunities to expand service usage within existing accounts, supporting renewals and upsell conversations.

Reviews & Reporting: Lead regular client review meetings, presenting performance data, service updates, and commercial proposals.

2. Business Development

Pipeline Management: Maintain and progress a commercial pipeline of new and expansion opportunities for Healthcare Anywhere, working leads through to close.

Lead Sourcing: Source new opportunities directly, in addition to leads provided by the sales and commercial teams, to support delivery against pipeline targets.

Target Delivery: Take ownership of pipeline and revenue targets, assessed every six months as part of the role's incentive structure.

3. Implementation

Onboarding: Lead the end-to-end implementation of Healthcare Anywhere for new clients and sites, coordinating internal teams and client stakeholders.

Configuration: Work with internal teams to configure the service to each client's requirements, ensuring a smooth transition into live operation.

Training: Deliver or coordinate training for client teams and end users, ensuring confident adoption of the service.

Go-Live Support: Provide hands-on support through go-live and early life, resolving issues quickly and escalating where required.

4. Service Design

Patient Journey Design: Define how care is delivered to the patient through Healthcare Anywhere, including the touchpoints, interactions, and interventions that make up the patient journey.

Risk & Non-Adherence Interventions: Design and refine the specific interventions triggered when a patient shows signs of non-adherence or risk, ensuring they are timely, appropriate, and consistent across accounts.

Service Improvement: Use client and patient feedback to identify opportunities to improve how care is delivered through Healthcare Anywhere.

New Service Input: Contribute service design input into new client propositions and service variants, drawing on direct account experience.

5. Compliance & Cross-Functional Coordination

Regulatory Awareness: Maintain working knowledge of Healthcare Anywhere's status as a Class 1 medical device and its DTAC compliance, ensuring client-facing activity is conducted in line with these requirements.

DSPT Compliance: Support adherence to Data Security and Protection Toolkit (DSPT) requirements across client interactions and documentation.

Internal Liaison: Act as the link between clients and internal teams including operations, clinical, and digital product, ensuring client needs are clearly understood.

Issue Resolution: Coordinate the resolution of service issues raised by clients, keeping them informed throughout.

What experience and skills are we looking for?

Essential

Experience: 3–5 years' experience in account management, implementation, or service delivery.
Relationship Management: Proven ability to build strong client relationships.
Delivery: Experience coordinating implementation projects.
Communication: Excellent written and verbal communication skills.
Organisation: Strong organisational and multitasking abilities.
Commercial Drive: Comfortable working towards revenue and pipeline targets.

Desirable (But Not Required)

Experience within homecare, pharmaceutical patient support, or NHS-facing services.
Familiarity with service design or process mapping techniques.
Familiarity with DTAC, DSPT, or medical device regulatory requirements.
Experience using CRM or project management tools such as Jira, Trello, or Asana.

Please note: Due to the volume of applications we receive, we may not be able to respond to all applicants individually. If you are selected for interview, we will be in touch.

Apply Now

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